Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,818 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery arrived quick, got what I wanted”

Helpful Report

Hi Aisha! Thank you so much for your wonderful 5-star review! We're delighted to hear that your delivery arrived quickly and that you got exactly what you wanted. Making our customers happy is our top priority, and your feedback truly inspires us. If there's anything else we can help you with, please don’t hesitate to reach out. We can’t wait to serve you again! Best regards, Roger Tile Warehouse Team

“Excellent service”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We’re delighted to hear that you experienced excellent service with us. Providing a seamless experience for our customers is what we strive for, and your feedback truly motivates our team. If there’s anything more we can assist you with, please feel free to reach out. We look forward to serving you again in the future! Best regards, Roger Tile Warehouse Team

“This is the most efficient company I've ever come across. I feel really confident making a large order here, they're wrapped up really carefully, they arrive really quickly. I'm really impressed.”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you find us efficient and that your order arrived quickly and carefully wrapped. Your confidence in placing a large order with us means the world! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! Best wishes, Roger Tile Warehouse Team

“Very responsive and dealt quickly with my query of FedEx not delivering initially”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We’re glad to hear that our team was responsive and able to address your FedEx delivery query quickly. Customer satisfaction is our top priority, and it’s always rewarding to know we’ve met your needs. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“I love the tiles I ordered and there was hardly any wastage. Great price with no breakages. Delivery was good, hard lifting tiles from pavement to indoors but this wouldn't deter me from using your company again.”

Helpful Report

Hi Joanne! Thank you for your lovely 4-star review! We're thrilled to hear that you love the tiles and experienced minimal wastage. It's great to know that the quality met your expectations, and we're glad there were no breakages during delivery. We appreciate your feedback regarding the delivery process and will keep it in mind to enhance our service further. If you need anything in the future or have any questions, don't hesitate to reach out. We look forward to serving you again! Best wishes, Roger Tile Warehouse Team

“good shop and servise”

Helpful Report

Hi Dmitry! Thank you for your fantastic 5-star review! We're delighted to hear that you found our shop and service to your liking. Your satisfaction is our top priority, and it's always rewarding to know we’ve made a positive impact. If there's anything more we can do for you or if you have any questions in the future, please don’t hesitate to reach out. We can’t wait to assist you again! Best regards, Roger Tile Warehouse Team

“Very helpfull”

Helpful Report

Hi Antonio! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our team helpful. It’s our goal to provide the best assistance possible, and your feedback means a lot to us. If you have any other questions or need further support in the future, please don’t hesitate to reach out. We look forward to serving you again! Best wishes, Roger Tile Warehouse Team

“Very good quality and excellent value and delivered quickly”

Helpful Report

Hi Braxton! Thank you for your amazing 5-star review! We're thrilled to hear that you found our tiles to be of very good quality and excellent value. It's fantastic to know you received your order quickly as well! If you ever need assistance or have any questions in the future, please feel free to reach out. We look forward to serving you again! Best wishes, Roger Tile Warehouse Team

“The tiles were of good quality and were exactly as they appeared online. The multi surface cleaner was much, smaller than I anticipated so it is rather expensive. In conclusion, the ordering, delivery and the quality of the products were very good and I am very happy with my tiles which a for my kitchen.”

Helpful Report

Hi Mary! Thank you for your thoughtful 4-star review! We’re delighted to hear that you’re happy with the quality of the tiles and that they matched your expectations from our online display. We appreciate your feedback regarding the multi-surface cleaner size; we’ll certainly take that into consideration as we refine our offerings. If there's anything more we can assist you with or if you have any questions in the future, please feel free to reach out. We look forward to seeing you again! Best regards, Roger Tile Warehouse Team

“Terrible delivery and customer service.”

Helpful Report

Hi Julie, I’m sorry to hear about your disappointing experience with our delivery and customer service. We strive to provide a smooth and efficient process, and it’s frustrating to learn we missed the mark in your case. Your feedback is important, and we will look into this to see if there was anything we need to do to improve our service moving forward. If there’s anything specific you’d like to discuss or if you need assistance, please don’t hesitate to reach out. We appreciate your input and hope to provide a better experience in the future. Best regards, Roger Tile Warehouse Team

“When my partner needed to change delivery date due to unforeseen circumstances, Oliver responded almost immediately with confirmation of the requested later delivery date and also upgraded the delivery to am at no extra cost. Truly great customer service service ; I was very impressed. Thank you.”

Helpful Report

Hi Andrew! Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Oliver. Ensuring that our customers' needs are met promptly is incredibly important to us, and it’s fantastic to know that we could help with your delivery situation. If there's anything else we can do for you in the future, please feel free to reach out. We truly appreciate your support and look forward to serving you again! Best wishes, Roger Tile Warehouse Team

“excellent service tiles arrived intact, well packaged and as close a match as we could expect by mail order.”

Helpful Report

Hi Gus! Thank you so much for your wonderful 5-star review! We're thrilled to hear that your tiles arrived intact and well packaged. It’s great to know that we were able to meet your expectations for a close match with your order! If you ever need anything or have questions in the future, don’t hesitate to reach out. We're here to help and look forward to serving you again! Best wishes, Roger Tile Warehouse Team

“Good quality tiles at a great price, delivered when expected. Excellent service. Will use again.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you found our tiles to be of great quality at a wonderful price, and that we delivered on time. It’s always our goal to provide excellent service! If you ever need assistance or have any questions down the line, please feel free to reach out. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Very happy to find the tile I liked at a very reasonable price. The delivery was spot on with a great driver. Inevitability we had a damaged tile. I contacted customer service and Alexandros replied within minutes. I had an offer of replace or refund. The replacement was delivered the next day. Now that is very good service and refreshing to be on the receiving end. Thank you guys. I’ll be back when I’m ready to tackle the hallway.”

Helpful Report

Hi Sarah! Thank you so much for your amazing 5-star review! We're delighted to hear that you found the tile you liked at a reasonable price and that our delivery and driver met your expectations. We’re also really glad our customer service team, especially Alexandros, could quickly assist you with the issue. It’s fantastic to know the replacement arrived the very next day! Your kind words about our service truly motivate us. If you ever need anything else or have questions in the future, please don’t hesitate to reach out. We look forward to helping you tackle that hallway when you’re ready! Best wishes, Roger Tile Warehouse Team

“Easy to use web page ,good value tiles ,fast delivery and packing was very good, arrived in excellent condition”

Helpful Report

Hi Susan! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our web page easy to use and enjoyed the value of our tiles. It's great to know that your order arrived in excellent condition thanks to our fast delivery and careful packing! Your feedback is truly appreciated. If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again soon! Best regards, Roger Tile Warehouse Team

“Very happy with this company great communication excellent price and good quality products”

Helpful Report

Hi Ally! Thank you for your wonderful 5-star review! We're so glad to hear that you had a great experience with our communication, pricing, and product quality. Your feedback means the world to us! If there's anything else you need or any questions you have in the future, don’t hesitate to reach out. We can't wait to serve you again soon! Best regards, Roger Tile Warehouse Team

“Exceptional”

Helpful Report

Hi George! Thank you for your fantastic 5-star review! We're thrilled to hear that you had an exceptional experience with us. Your kind words mean a lot to our team! If you ever need anything or have questions in the future, please don’t hesitate to reach out. We can't wait to welcome you back soon! Best regards, Roger Tile Warehouse Team

“Good service, fast (standard) delivery. All tiles were whole, except for one extra sample which arrived separatly and broken due to poor packaging.”

Helpful Report

Hi Amanda, Thank you for your 3-star review! We appreciate your feedback regarding the fast delivery and the condition of most of your tiles. We're sorry to hear that one of the extra samples arrived broken due to packaging issues. Your experience is important to us, and we’ll be reviewing our packaging process to prevent this from happening in the future. If you have any questions or need further assistance with a replacement, please don’t hesitate to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“This was a small order of a dozen or so tiles. Unfortunately, when the tiles arrived a number of them were damaged despite being packed very well. Tile warehouse quickly replaced the broken tiles plus a few spares. Excellent customer service on such a small order. THANK YOU.”

Helpful Report

Hi there! Thank you so much for your excellent 5-star review! We're delighted to hear that you experienced quick resolutions with your order and that our customer service met your expectations. Your satisfaction is our top priority! If you need any further assistance or have any questions down the road, please don’t hesitate to reach out. We can't wait to serve you again! Best regards, Roger Tile Warehouse Team

“👍👌😊😁👏”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're thrilled to see your positive feedback—your support truly motivates us! If you need any assistance or have questions in the future, please feel free to reach out. We can’t wait to welcome you back! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 1,818 reviews