Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,390 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,390 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 9th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Tiles all unbroken.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that your tiles arrived quickly and in perfect condition. It’s always our goal to provide speedy service and quality products! If there's anything else you need in the future, don’t hesitate to reach out. We’re here to help! Best regards, Oliver Tile Warehouse Team

“Extremely good value and quick delivery. Great quality as well”

Helpful Report

Hi Suzanne! Thank you for your wonderful 5-star review! We're thrilled to hear that you found such great value and experienced quick delivery. Quality is very important to us, and we're so glad you noticed! If you ever have any questions or need assistance, don't hesitate to get in touch. We're always here to help! Best regards, Roger Tile Warehouse Team

“tiles still looking good”

Helpful Report

Hi Susan! Thank you for your fantastic 5-star review! We're delighted to hear that the tiles are still looking good. Your satisfaction truly makes our day! If you ever have any questions or need further assistance, feel free to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“Quick delivery and great customer service”

Helpful Report

Hi there! Thank you for the amazing 5-star review! We're so glad to hear that you experienced quick delivery and great customer service. Your satisfaction is our top priority, and it truly means the world to us! If you ever need assistance or have questions in the future, please feel free to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Product was fine BUT why do we bother giving you Delivery Address instructions which are then ignored. Our postal address is no use for our delivery address, that is why we give it to you. Delivery guys are not informed of this!”

Helpful Report

Hi Doug, Thank you for your feedback regarding your delivery experience. We apologise for the oversight in not following your delivery instructions, and we understand how frustrating this must be. Communication is key in these situations, and we appreciate you bringing this to our attention. The notes were captured in our system however it looks like the carriers notes have this vital piece missing. Your comments are essential for us as we strive to improve our delivery processes. If you have any further concerns or if there’s anything we can do to assist you, please feel free to reach out. Best regards, Roger Tile Warehouse Team

“Yes we love them just what we were looking for”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that you found exactly what you were looking for. Your happiness is what drives us, and it means a lot to us! If you need anything else or have any questions in the future, please don’t hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Brilliant service and great prices”

Helpful Report

Hi Deborah! Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed our service and found great prices. Your support means so much to us! If you have any questions or need assistance in the future, don't hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“Quick delivery, quality tiles very impressed”

Helpful Report

Hi Sarah! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were impressed with the quick delivery and quality of our tiles. It means a lot to us to know that our efforts are appreciated! If you need anything else or have any questions down the line, please don’t hesitate to reach out. We're always here to assist you! Best regards, Roger Tile Warehouse Team

“Ordering was easy I had already had a sample. The tiles were delivered on time. Very happy with everything.”

Helpful Report

Hi Anne! Thank you so much for your amazing 5-star review! We're delighted to hear that you found the ordering process easy and that your tiles were delivered on time. Your satisfaction is incredibly important to us, and it truly makes our day to know you’re happy! If you need anything else or have any questions in the future, please feel free to reach out. We're here for you! Best regards, Roger Tile Warehouse Team

“Very helpful staff. Thanks Oliver and Co”

Helpful Report

Hi Stephen! Thank you for your fantastic 5-star review! We're so glad to hear that you found our staff helpful—Oliver and the team will be thrilled to know they made a positive impact! Your satisfaction is what we strive for. If you ever need assistance or have questions, please don’t hesitate to reach out. We’re always here for you! Best regards, Roger Tile Warehouse Team

“Had a few tiles come in my order that were cracked so sent a message to the team and they were very helpful sending out replacements very quickly. Couldn't fault the customer service will definitely recommend them if anyone asks about tiles. Thank you”

Helpful Report

Hi Cole! Thank you so much for your fantastic 5-star review! We're delighted to hear that our team was able to assist you promptly with the replacements. Your kind words about our customer service mean the world to us! We truly appreciate your recommendation, and if you ever need further assistance or have questions in the future, don’t hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“no problems at all good service would use again tiles look good in the shower”

Helpful Report

Hi Michael! Thank you for your amazing 5-star review! We're so glad to hear that everything went smoothly and that you're pleased with the tiles in your shower. Your satisfaction really means a lot to us! If you ever need anything else or have any questions in the future, just let us know. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Excellent, just what I needed at a great price, would definitely order again from this online store.”

Helpful Report

Hi Lubester! Thank you for your wonderful 5-star review! We’re thrilled to hear that you found exactly what you needed at a great price. Your satisfaction is our top priority, and we’re grateful for your support. We look forward to serving you again in the future! If you have any questions or need assistance, don't hesitate to reach out. Best regards, Roger Tile Warehouse Team

“Excellent.”

Helpful Report

Hi Iliya! Thank you for your excellent 5-star review! We’re thrilled to know that you had a great experience with us. Your positive feedback motivates us to keep delivering the best service possible. If you ever need assistance or have any questions, feel free to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“Tile warehouse excellent service and delivery . Only problem was the tiles were very difficult to cut as they were not ceramic in manufacture and needed electric cutter to complete the job.customers need to take this into account when selecting tile”

Helpful Report

Hi Roger! Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience with our service and delivery. We appreciate your feedback regarding the tile cutting and the need for an electric cutter; it’s great advice for future customers to keep in mind when selecting their tiles. If you need any further assistance or have questions down the line, don’t hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“A few tiles badly stacked some had cracks More care to be taken on delivery”

Helpful Report

Hi Shirley! Thank you for your 4-star review! We appreciate your feedback regarding the stacking and the condition of some tiles upon delivery. We take this matter seriously and will ensure that more care is taken to prevent similar issues in the future. If you need any assistance or have further feedback, please don’t hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Great service from Tile Warehouse! I had a complicated order but they were so helpful and my order arrived bang on time. I was delighted with the quality of the tiles. Definitely recommend.”

Helpful Report

Hi Fiona! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you received great service and that your order arrived just in time. It’s fantastic to know you’re delighted with the quality of the tiles! Your recommendation means a lot to us. If you need anything else or have further questions in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

“Lovely tiles and quick delivery.”

Helpful Report

Hi Jackie! Thank you for your lovely 5-star review! We're thrilled to hear that you enjoyed our tiles and that the delivery was quick. Your satisfaction means everything to us! If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're always happy to help! Best regards, Roger Tile Warehouse Team

“My initial delivery was damaged so they automatically rebooked another one to be delivered within 24 hours, all done by themselves so I didn't even have to chase anything which was great! Delivery was right on time and the tiles look fantastic. I had two separate deliveries and in both of them the drivers were extremely helpful, really really happy with this purchase.”

Helpful Report

Hi Ali! Thank you for your incredible 5-star review! We're so pleased to hear that we promptly handled the delivery issue and that everything arrived on time. It’s great to know that our drivers were helpful and that you’re thrilled with your tiles! If you ever need further assistance or have any questions, please don’t hesitate to reach out. We're always here for you! Best regards, Tile Warehouse Team

“Second time I have ordered tiles from tile warehouse and both times delivery has been excellent The tiles ordered have been just what I wanted. I waited for just the right tile for my kitchen and tile warehouse got a new range in (matrix) and they were perfect Very happy”

Helpful Report

Hi Jenny! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’ve had another excellent experience with our delivery and that you found the perfect tiles for your kitchen from our new Matrix range. It’s great to know we could help you find just what you were looking for! If you ever need assistance in the future or have any questions, feel free to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 1,390 reviews