Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 2,070 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time. Unfortunately a box was damaged. Contacted customer service who were very helpful . Refunded straight away. Would definitely recommend”

Helpful Report

Dear Joanne, Thank you so much for your wonderful 5-star rating of Tile Warehouse! It's brilliant to hear that you had a great experience with us. We are sorry to hear about the damaged box, but we are glad to know that our customer service team was able to assist you promptly. We always strive to provide excellent service and ensure that our customers are satisfied. Your recommendation means a lot to us, and we really appreciate you taking the time to share your positive experience. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Once again, thank you for choosing Tile Warehouse and for your kind words. We look forward to serving you again! Best regards, Roger

“Beautiful tiles and most impressed with customer service. My first order with Tile warehouse and Ollie was fantastic throughout the whole ordering process from samples to delivery. Alexandros also. Thank you for helping me with my renovation project and helping me find the perfect tile for a period property but also at an affordable price.”

Helpful Report

Dear Holly, Thank you so much for your incredible 5-star rating of Tile Warehouse! We are absolutely thrilled to hear that you had a wonderful experience with our beautiful tiles and were impressed with our customer service. It is always a pleasure to assist customers like you in finding the perfect tile for their renovation projects, especially for period properties. We are delighted to have been a part of your journey and to have offered our support from samples all the way through to delivery. Ollie and Alexandros have certainly made a positive impact, and we will make sure to pass on your kind words to them. We truly appreciate your loyalty as a customer, and we look forward to continuing to serve you in the future. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you again for choosing Tile Warehouse! Warm regards, Roger

“Good tiles at a good price. Small issue on delivery which was immediately resolved by the helpful team at Tile Warehouse so would highly recommend.”

Helpful Report

Thank you so much for your amazing 5-star rating for Tile Warehouse! We greatly appreciate your support and loyalty as a customer. We're thrilled to hear that you found good tiles at a good price and that our helpful team was able to quickly resolve any delivery issues you faced. Your recommendation means a lot to us. We can't thank you enough for choosing Tile Warehouse, and we look forward to serving you again in the future.

“Cannot thank Oliver enough for helping us out of a tight spot on a project. Efficient and highly reliable service can’t recommend them enough!”

Helpful Report

Dear Daniel, Thank you so much for your amazing 5-star rating of Tile Warehouse! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We also want to express our gratitude for sharing your feedback about Oliver's exceptional assistance. We're glad that Oliver was able to help you out of a tight spot on your project. Providing efficient and highly reliable service is what we strive for, and we couldn't be happier to know that we met your expectations. Once again, thank you for recommending us. We're here to assist you whenever you need anything. Best regards, Roger

“Excellent Customer Care from Alexandros and Ollie with our recent (1st) order from you. It is a rarity these days. They are a credit to your company. We will most definitely be using you again for future projects .”

Helpful Report

Hi Debbie, Thank you so much for your wonderful review! We truly appreciate your support. I cannot thank you enough for your kind words about your experience with myself and Alexandros. It is honestly so lovely that it almost looks like I've been writing my own reviews at this point! Its super exciting to hear that you will be choosing Tile Warehouse again for your future projects. I genuinely look forward to serving you with the same level of dedication that we always try to provide. You have been nothing but polite and patient throughout the whole order process and it makes both mine and Alexandros' job significantly easier. Warmest regards, Oliver

“Very competitive price and offer, to order it and buy it was easy. Enough delivery slots to choose from. The best was delivery driver, asked him of possible to place the pallets in my garage and it was done with ease saving me time and effort. Would O recommend it - yes A*.”

Helpful Report

Thank you, Almedin, for your glowing 5-star rating of Tile Warehouse! We truly appreciate your feedback and are thrilled to hear that you found our prices and offers competitive. We understand the importance of convenience, and we're glad to hear that ordering and purchasing from us was easy for you. Our wide range of delivery slots aims to cater to everyone's schedules.Thank you for recommending us with an A* rating. We hope to serve you again in the future!

“Ive had an underground water leak I was expecting to lift all the kitchen tiles luckily I found nearly an exact match I’m so glad I found your website”

Helpful Report

Thank you so much for your fantastic 5-star rating of Tile Warehouse! We are incredibly grateful for your support and delighted to hear about your positive experience. We understand how frustrating an underground water leak can be, and we're thrilled that you were able to find nearly an exact match for your kitchen tiles on our website. It's truly wonderful to know that we could assist you in resolving this issue. Best Regards,

“cant fault the tiles, price and service recieved, there where 5 broken tiles in the order but where replaced within 2 days no problem, would definately recomend products and service. when i lay the tiles would be happy to send images.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that you're happy with the tiles, price, and the service you received. We strive to make sure any issues are resolved quickly, and we're glad our team was able to assist you! We'd love to see how the tiles look once you’ve laid them. Feel free to share those images with us! If you need anything else, just let us know. Best, Oliver Tile Warehouse Team

“Had a few questions and all answered quickly and efficiently by Alex. Much appreciated.”

Helpful Report

Thank you for giving Tile Warehouse a 5 star rating! We are pleased that Alex was able to answer your questions quickly and efficiently. We truly appreciate your feedback!

“So far I have only ordered samples but will be buying the proper tiles soon. The samples came really really quickly. Very efficient service , impressive. I liked that I could use the QR code to visualise the tiles in my kitchen I liked the selection of tiles on offer Very good alround”

Helpful Report

Thank you so much for the 5-star rating! We are delighted to hear that you were satisfied with your experience so far. We are glad that you could easily visualize the tiles in your kitchen and appreciate that you enjoyed the selection we offered. We are so pleased that you found our service efficient and impressive! Thank you for your kind feedback.

“My order had broken tiles, tile warehouse sorted the problem quickly for me very efficiently. highly recommended”

Helpful Report

Thank you for your 5 star rating! I'm glad to hear that Tile Warehouse was able to quickly and efficiently resolve the issue with your order, and that you would recommend us. We really appreciate your business!

“Beautiful tiles excellent service”

Helpful Report

Thank you so much for the 5 star rating of Tile Warehouse! We're so happy to know you found our beautiful tiles and excellent service to your liking. We really appreciate your feedback and are glad we could serve you!

“You delivered my tile trim for half of the price that I paid for a failed delivery from an eBay seller who's parcel got destroyed. You used the same courier as them but charged me 12 pounds less p&p. So you now are a permanent feature of my favorite bookmarks.”

Helpful Report

Thank you so much for your 5 star rating of Tile Warehouse, Christopher! We're glad to have been able to provide you with such an economical and quick response for your tile trim. We're very pleased that Tile Warehouse made it into your favorite bookmark list, and we appreciate you taking the time to comment on our services. Thanks again for your wonderful review!

“Assistant very knowledgable and helpful. Dorchester store.”

Helpful Report

Thank you so much, Liz, for your 5 star rating of Tile Warehouse! We are so glad that you found our assistant knowledgable and helpful. We hope you have a great day!

“Good service for sending out tile service Helpful staff at the end of a phone”

Helpful Report

Thank you Pauline for your generous 5 star rating of Tile Warehouse! We are happy to hear that you enjoyed our good service and found our staff to be helpful. We really appreciate your kind words!

“This is my second order from TW. The first experience was so good I ordered again. This order was dealt with in the same excellent way so I can add consistency to the list of good experiences with TW. Great site, great choice, fast turnaround, delivery on time and with good grace.”

Helpful Report

Thank you so much, James, for your 5 star rating of Tile Warehouse! We are so pleased that you had a consistent positive experience with us from your first order to your second, and we are thrilled to hear that you appreciated the great site, choice and that your tiles were delivered well and in good time. We thank you for your loyalty and look forward to your next order!

“The tiles were great and the delivery guy was helpful .”

Helpful Report

Thank you so much for your 5 star rating of Tile Warehouse! We’re thrilled to hear that the tiles were great and the delivery guy was helpful. We really appreciate your feedback!

“Tiles came quickly. Very pleased with them”

Helpful Report

Thank you so much for the 5 star rating of Tile Warehouse! We are so pleased to hear that the tiles came quickly and that you were very satisfied with them. We truly appreciate your review!

“Samples sent so quickly. A lovely surprise.”

Helpful Report

Thank you so much for your lovely 5 star rating of Tile Warehouse. We are delighted to hear that our samples reached you in good time. We hope you continue to enjoy your experience with Tile Warehouse, please do not hesitate to contact us should you require any assistance.

“Quick delivery great product”

Helpful Report

Thank you Annette for your 5-star rating of Tile Warehouse. We are happy to hear that you had a great experience with our quick delivery and quality product. We appreciate your feedback!

Tile Warehouse is rated 4.5 based on 2,070 reviews