Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,814 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,814 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy sample delivery and excellent website. Very pleased with the quality of the products and the friendly and helpful customer service.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed our speedy sample delivery and found our website to be excellent. It’s wonderful to know that you are pleased with the quality of our products and the service from our team! If you ever have any questions or need assistance in the future, don’t hesitate to get in touch. We’re always here to help! Best, Oliver Tile Warehouse Team

“Nice tiles”

Helpful Report

Hi there! Thank you for your kind 4-star review! We're glad to hear you appreciate our tiles. Your feedback means a lot to us, and we’re always striving to improve and provide the best possible experience. If you have any questions or need assistance, please reach out anytime. We're here to help! Best, Oliver Tile Warehouse Team

“Excellent service from start to finish! Very pleased that the driver even delivered the pallet into the driveway. Would definitely recommend and use again! Although we have not unpacked the tiles I’m sure they will be fine!”

Helpful Report

Hi Lesley! Thank you for your fantastic 5-star review! We're so glad to hear you had an excellent experience from start to finish and that our driver could assist by delivering the pallet right into your driveway. Your recommendation means the world to us! Once you unpack the tiles, we hope you love them just as much. If you need any assistance or have questions in the future, feel free to reach out anytime. We're always here to help! Best, Oliver Tile Warehouse Team

“Very good product”

Helpful Report

Hi Geoffrey! Thank you for your wonderful 5-star review! We're delighted to hear that you are enjoying our product. Your feedback means a lot to us! If you have any questions or need further assistance, feel free to reach out anytime. We're always here to help! Best, Oliver Tile Warehouse Team

“Order did not arrive at which time they sent the item out again so was over two weeks before delivery and then it was damaged. Have not got time to mess about trying for a refund.”

Helpful Report

Hi Mark, I’m truly sorry to hear about the issues you encountered with your order. It’s disappointing to know that what should have been a straightforward process turned into such a hassle. We understand the frustration of waiting for a delivery, only to have it arrive in less-than-perfect condition. Your experience is certainly not the standard we aim for, and I appreciate you bringing this to our attention. We take all feedback seriously, and I assure you we will address these concerns to improve our service in the future. Thank you for your comments, and I hope we can regain your trust moving forward. Best, The Tile Warehouse Team

“Quick and efficient service. Tiles are just as described.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're so glad to hear that you found our service to be quick and efficient, and that the tiles met your expectations. Your feedback means the world to us! If you have any questions or need anything in the future, feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Purchased the sage metro tile. Unfortunately badly damaged in transit and less than a quarter of the amount could be used. Phoned customer service and replacements were despatched that same day. Second batch arrived much more securely wrapped. Even so some tiles had broken corners but we had enough to do the job comfortably. Other than that tile seems to be good quality and consistent across all tiles. Happy customer. Alexandros was excellent to deal with.”

Helpful Report

Hi Jackie! Thank you for your excellent 5-star review! We're glad to hear that you were ultimately satisfied with your sage metro tile and that our customer service team, especially Alexandros, could assist you promptly. We understand how important secure packaging is, and we appreciate your feedback as we continuously strive to improve. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

Helpful Report

Hi Jackie! Thank you for your detailed 5-star review! We're so sorry to hear about the initial issues with your tiles, but we're glad that our customer service and Alexandros could assist you quickly. It's great to know that the replacement tiles were much better packaged, and we appreciate your understanding regarding the minor damages. Your feedback on the tile quality is much appreciated! If you have any further questions or need assistance, please don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Nice tiles. There was a problem with the delivery date meaning I was waiting longer than expected for delivery, but when I enquired the customer services manager Oliver resolved this and arranged a next day pre 12 deĺivery no extra cost, and tracked this through to delivery with phone calls, so pleased with this service.”

Helpful Report

Hi Martin! Thank you for your thoughtful 4-star review! We're glad to hear you like the tiles and that Oliver was able to resolve the delivery issue efficiently. Your feedback means a lot to us, and we’re always aiming to improve our service. If there’s anything more we can do for you or if you have any further questions, please don’t hesitate to reach out. We're here to help! Best, Oliver Tile Warehouse Team

“Good product range and fair prices.”

Helpful Report

Hi Daniel! Thank you for your fantastic 5-star review! We're delighted to hear that you appreciate our product range and fair prices. Providing great value is what we're all about! If you have any questions or need help in the future, feel free to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Both dean and Oliver were very helpful right from the beginning of my inquiry. When trying to place my order Oliver talked me through it, about how many I would need, and kept me informed of delivery. Which was less than 24 hrs. I would highly recommend this company. Thank you”

Helpful Report

Hi Christine! Thank you for your wonderful 5-star review! We’re delighted to hear that Dean and Oliver were able to assist you with your inquiry and order. Exceptional service is our goal, and we love knowing that we kept you informed throughout the process! We truly appreciate your recommendation and look forward to serving you again in the future. If you have any questions or need further assistance, just let us know! Best, Oliver Tile Warehouse Team

“Received 30 tiles . Looked closely inside the box and although bubble wrapped found that at least 6 tiles were damaged.”

Helpful Report

Hi Alan, Thank you for taking the time to share your feedback. I'm sorry to hear that several tiles arrived damaged despite the careful packaging. We strive to ensure our products reach you in perfect condition, and your experience is important to us. I will make sure your concerns are addressed with our shipping team to prevent this from happening in the future. If you contact the customerservice@tilewarehouse.co.uk team, i am sure they will sort replacements for you or refund if you managed to use them as cuts. If there's anything we can do to assist you further, please don't hesitate to get in touch. Best regards, Oliver Tile Warehouse Team

“Easy to order and quick delivery.”

Helpful Report

Hi Jim! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our ordering process easy and appreciated the quick delivery. Your satisfaction is what motivates us! If you have any questions or need assistance in the future, just let us know. We’re here to help! Best, Oliver Tile Warehouse Team

“The service was absolutely fantastic, the tiles arrived promptly and the delivery driver was amazing and helpful.”

Helpful Report

Hi Carol! Thank you so much for your fantastic 5-star review! We're delighted to hear that you had such a positive experience with our service and that your tiles arrived promptly. Our delivery team always strives to be helpful and supportive! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Brilliant”

Helpful Report

Hi Vince! Thank you for your brilliant 5-star review! We’re so glad to hear you had a positive experience with us. Your kind words truly inspire our team to keep delivering top-notch service! If you need anything in the future, don’t hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Fast delivery sadly pallet broken so bottom tile was broken. As luck would have it I had ordered three extra tiles so didn’t have an impact on tiler laying floor. After paying £30.00 delivery a bit disappointed”

Helpful Report

Hi June! Thank you for your 5-star review! We appreciate your feedback and are glad to hear that you had extra tiles on hand to keep your project on track. We understand that a broken pallet can be disappointing. Your insights help us improve. If there's anything we can do to assist you further, please don't hesitate to reach out! Best regards, Oliver Tile Warehouse Team

“Great service and excellent product. Highly recommend”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you received great service and are happy with your product. Your recommendation means a lot to us and motivates our team to keep up the good work! If you ever need anything else, please feel free to reach out. We’re always here to assist you! Best wishes, Oliver Tile Warehouse Team

“Great product and hassle free ordering and delivery. The delivery driver was lovely kept me updated on any time delay and put the tiles exactly where I wanted them. Great customer service.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our ordering and delivery process hassle-free, and that our delivery driver provided excellent service. Your feedback really motivates our team to keep striving for the best! If you need any assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Fabulous quality tiles at very good prices. Fast delivery and the packaging was amazing, defo no chips or cracks getting through that amount of celophene lol”

Helpful Report

Hi Vicky! Thank you for your fantastic 5-star review! We’re so pleased to hear that you loved the quality of our tiles and found them at great prices. It’s great to know that your order arrived quickly and in perfect condition—definitely no chips or cracks here! If you need anything at all in the future, just give us a shout. We’re always happy to help! Best, Oliver Tile Warehouse Team

“Excellent product”

Helpful Report

Hi Antony! Thank you for your fantastic 5-star review! We’re delighted to hear that you’re pleased with your product. Your satisfaction is our top priority, and your kind words truly encourage our team to keep striving for excellence! If you need any assistance in the future, don’t hesitate to get in touch. We’re always here to help! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 1,814 reviews