Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,778 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,778 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Value for money and prompt delivery . I absolutely love my floor ! Some tiles cracked but replaced within days”

Helpful Report

Hi Flora, Thank you for your fantastic 5-star review! We’re thrilled you’re happy with the value and prompt delivery, and that you absolutely love your floor. We’re sorry some tiles cracked and glad they were replaced within days. If there’s anything else you need, we’re here to help. Warm regards, Team Tile Warehouse

“Amazing service. The delivery was on time and completely hassle free. The tiles were packaged really well with no damage. The tiles are beautiful, the online pictures don’t do them justice. We will definitely use Tile Warehouse again, great service and the price was brilliant and by far the cheapest we found.”

Helpful Report

Hi Andrea, Thank you for your fantastic 5-star review! We’re thrilled you had amazing service, on-time delivery, well-packaged tiles, and that you’re happy with how they look. We’re glad you found us to be the best value and that you’ll use Tile Warehouse again. Warm regards, Team Tile Warehouse

“Ordered tiles online and wondered why a week later I hadn’t been sent a dispatch notification. Contacted customer services to be told that I had not chosen a delivery date and the system defaulted to a 2 week dispatch. This was changed while I was on the phone and the tiles were dispatched the very next day. Excellent service, friendly helpful staff and would most certainly use again.”

Helpful Report

Hi Donald, Thank you for your fantastic 5-star review! We’re glad to hear that, once resolved, the tiles were dispatched promptly and that you were happy with the service. We appreciate your kind words and look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“I ordered recently some tiles from the Tile Warehouse and honestly I can not recommend them enough! Apart from the tiles which were great and in very good price and the delivery was so smooth an easy, the customer service was the best. I had a broken tile which they gave me the option of refund or replacement, I decided to go with the replacement and I had it almost the next day well packed. People were always helpful, professional and well informed. I'll definitely use them again in the future.”

Helpful Report

Hi Ismini, Thank you for your fantastic 5-star review! We’re thrilled to hear you had such a great experience with Tile Warehouse—from the tiles and pricing to the smooth delivery and excellent customer service. We’re glad the replacement process worked well for you and that you’re happy with the outcome. We look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Tile Warehouse tiles are priced very competitively. It's the second time I've used tile Warehouse as the selection of tiles are great The delivery was fast .”

Helpful Report

“Great service and prompt delivery! Thank youi”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear you had great service and prompt delivery. We appreciate your support and look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Very helpful website that calculates requirements for you. Support if needed offered as you choose and calculate tiles needed. Clear descriptions of what is available and delivery on time. What more can you ask?!”

Helpful Report

“Great experience from start to finish, the tiles we bought were the same listed for a major competitor but around half the price. Very good quality, fantastic delivery and so impressed with the result.”

Tile Warehouse 5 star review on 12th November 2025

Helpful Report

“Customer service was excellent when we bought our tiles. The price was very competitive and delivery was quick. Very good company to deal with. Would definitely recommend them.”

Helpful Report

“Excellent customer service coupled with fantastic products and affordable prices. Would recommend this company.”

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“Ordered several samples which came quickly. I then ordered tiles for my kitchen which are beautiful. They came on time and were exactly what I wanted and were good value for money.”

Helpful Report

“An easy process and good quality tiles which look lovely, delivered quickly and efficiently”

Helpful Report

“We bought quarry tiles for a long corridor and a new utility room. We were delighted by the tiles themselves which look very classy, but we were also delighted with the service from Tile Warehouse. The original order came very quickly and so did an urgent second order for some bull nose tiles we needed to tile two steps leading into our kitchen. A great service all round. We would buy from Tile Warehouse again and can thoroughly recommend them.”

Helpful Report

“Great price. Great quality. Great service. There is no need to pay over the odds if you like the tiles. Samples arrived very quickly too. Highly recommend!”

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“Fast delivery, good price.”

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“The tile warehouse are exerlent for communications product and delivery all first class would definitely recommend them to all”

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“Great service with quick delivery and great product!”

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“Tile ware house customer service was excellent from start to Finnish. I was updated with delivery times/dates when there was a delay, my questions were answered promptly and professionally. When my delivery arrived I had some broken tiles, I spoke to the team at tile warehouse and within days my replacement tiles were delivered. Staff are very helpful. I felt like an appreciated customer (which you don’t get often these days)! The quality was excellent, exceeding expectations. I’d recommend tile warehouse to anyone purchasing tiles. Brilliant prices and very impressive service. Thank you.”

Helpful Report

“Love the goods, super efficient delivery !”

Helpful Report

Tile Warehouse is rated 4.5 based on 1,778 reviews