Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

TH March & Co. Limited Reviews

4.9 Rating 290 Reviews

99 %

of reviewers recommend TH March & Co. Limited

Company Reviews

4.9

Based on 290 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

Write Your review

Tell us how TH March & Co. Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jayde was very helpful and courteous when handling my claim, great company.”

Posted 1 year ago

Dear Marco It is great to receive 5-star feedback from customers, particularly when it comes to the claim experience. We're delighted to hear you describing us as a great company, and mentioning about our helpfulness whilst handling your claim, and will be pleased to pass your comments on to Jayde and the team. Kind regards Nat at THM

Posted 11 months ago

“Prompt, courtesy and extremely professional service. Kind, understanding and empathetic agents. A very stressful situation for me was immediately defused by the TH March staff and made the entire process stress free Thank you Oliver, Michelle and team”

Posted 1 year ago

Dear Dr Gankande Thank you for taking the time to provide this 5-star review. We are really appreciative of your kind words on your recent experience with us about our team's prompt, courteous and extremely professional service. It is especially important for us at TH March that customers reach a kind, understanding voice of empathy at such a stressful time, so we are glad to see you reporting this back to us and will be sure to let Oliver, Michelle and the team know about your positive comments. Kind regards Nat at THM

Posted 11 months ago

“I lost a ring of great sentimental value; and had several sleepless nights and hours of anguished searching before contacting THM and putting in a claim. The people I spoke to were so very helpful and calming when I must have sounded like a headless chicken! Michelle and Stephanie....thank you! One piece of advice I will forever follow: take photos of your precious things!”

Posted 1 year ago

Dear Mrs Waddington The loss of a precious item, as you have said, can cause so much anguish. It's nice to hear that, for you, we were the calming voice of help at a difficult time like this. Michelle and Steph will be delighted to hear these comments. Thank you for the five star feedback and also for the very useful advice for others to follow. Kind regards Nat at THM

Posted 11 months ago

“I’m extremely pleased with the service from everyone I’ve spoken to at THMarch. This was my first time insuring a personal item and I’m so grateful I did. Thank you for all your help”

Posted 1 year ago

Dear Michelle We are delighted that your feedback mentions you were extremely pleased with everyone’s service that you interacted with here at TH March and are glad we were able to be there for you when you needed us. It's great to hear that your first experience of insuring a personal item was positive and hopefully others will find this feedback refreshing too. Kind regards Rebecca at THM

Posted 11 months ago

“Previously we have had to cover the repair and replacement costs ourselves for damaged jewellery, however after recently taking out insurance cover, this time THM responded promptly and confirmed they would cover our claim for repairing my wife cluster ring when she noticed a diamond missing. The only reason for not giving a full 5 stars is that it was not made clear to me we were missing a form I need to sign and share with our jeweller in order for him to process the claim. All good now, ring sparkling again, its just a pity about the delay in finalising the claim.”

Posted 1 year ago

Dear Mr Oldfield Thank you for taking the time and trouble to provide feedback on your recent claim experience. We are pleased to hear you felt the team’s responses were prompt and your cover was confirmed quickly when you needed us. We are truly sorry that the settlement process did not feel clear to you. This is our standard process which the team regularly make the effort to explain in full to customers, and which usually flows so smoothly for our customers making claims, so we must apologise if we fell short on this occasion. Thankfully this caused only a minor delay in the settlement of your claim, and we are delighted to hear you report back that all is well and the ring is sparkling once more! It is very important to us that we act on customer feedback like yours so that we can continue to make improvements. Currently we provide to the customer the acceptance form you mention together with the formal letter that confirms authorisation of the claim, and in some cases - such as yours - we also speak with the jeweller to verify the settlement process and provide a copy to them of the acceptance form. It is part of TH March’s mission to give our customers dedicated support during a claim, so it is imperative we make this process clear throughout the claims journey for all customers. If you feel there is a way the process could be made more clear, we would keenly welcome any feedback so that we may review our processes. In the meantime, we appreciate your 4 star review and kindly providing feedback. Kind regards Jade McDermott, Claims Team Leader

Posted 1 year ago

“Amazing service! They don't mess you around, got the stone in my ring replaced quickly.”

Posted 1 year ago

Dear Rachel Thank you for leaving us this 5-star feedback and for sharing your experience with others. We are glad to hear that you were satisfied with your claims experience with us and that you found our service helpful for you at a stressful time. Kind regards Rebecca at THM

Posted 1 year ago

“Really efficient and helpful process. Excellent customer service, and took the hassle out of everything completely”

Posted 1 year ago

Dear Ed Thank you for taking the time to leave your feedback on your recent experience with us. We are pleased to hear that our process was really efficient and helpful for you and it is so great to hear we were able to take the hassle out of everything for you. Kind regards Rebecca at THM

Posted 1 year ago

“Best decision ever choosing to insure my partners engagement ring. When we came back from a night out and realised the diamond was missing, we were worried but T H March and Steph in particular were amazing and reassured us not be stressed. Always kept us in the loop right till we got a replacement ring. I couldn’t thank Steph and the team anymore, highly recommend”

Posted 1 year ago

Dear Athavon It is so great to hear when a customer explains to the world why it's such a good decision to insure the things precious to us. We really appreciate you taking the time to leave this 5 star review and for sharing your positive claim experience with others. We are very glad to hear that you felt kept in the loop and reassured by Steph and our team at a stressful time. Thank you for highly recommending us. Kind regards Rebecca at THM

Posted 1 year ago

“We have a flood in store and they acted swiftly & professionally. They helped ease such a stressful two month period and I’m so grateful for their help.”

Posted 1 year ago

Dear Dino Thank you for taking the time to leave this 5 star review on your recent experience with us and for sharing your feedback with others. We are so pleased to hear that you felt we acted swiftly and professionally and that we were able to ease things for you, especially through such a stressful time. We are always happy to help. Kind regards Rebecca at THM

Posted 1 year ago

“TH March have been a pleasure to work with. I worked with Steph for a much loved piece of jewellery. She has been extremely understanding and helpful at a very stressful time for me. They have met over and above my expectations - I would recommend TH March without question and will continue to use them for my valuable jewellery. Thanks so much Steph and TH March Chris xx”

Posted 1 year ago

Dear Chris It is so lovely to hear you found us a pleasure to work with, in spite of this being a stressful time for you. We are delighted you mentioned that we exceeded your expectations and we feel privileged to hear that you would recommend us "without question". Thank you for your kind words about Steph and the team being helpful and understanding during this claim, we will be sure to let them know. We thank you for taking the time to write a 5 star review and are pleased that you would like to continue using our services for protecting your valuable jewellery. Kind regards Nat at THM

Posted 1 year ago

“Jayde Bassett with whom I dealt for a claim for repairs on my Rolex watch which was comprehensively smashed when it was dropped on a very hard surface. Her advice was excellent, she organised for payment direct to the Rolex agents and could not have been more helpful.”

Posted 1 year ago

Dear John Thank you for leaving a 5 star review about your recent claim experience with us. It's great to see your feedback about Jayde providing you with excellent advice and a lovely comment that she could not have been more helpful. We will certainly let Jayde know about what you have said and are grateful that your feedback helps inform other customers how straightforward claims can be. Kind regards Rebecca at THM

Posted 1 year ago

“Excellent service - my claim was dealt with very efficiently. All of my emails were responded to swiftly and courteously by Jade and Stephanie who were exceptionally helpful.”

Posted 1 year ago

Dear Susan We are very pleased to hear your feedback about Jade and Stephanie being exceptionally helpful during this time, responding swiftly to your emails with excellent and efficient service. We hope this positive claim experience with us has given you peace of mind, and thank you for taking the time to leave this 5 star review. Kind regards Rebecca at THM

Posted 1 year ago

“I recently had to claim for a watch (after it was stolen) and I cannot rate TH March highly enough. They were supportive, professional and efficient throughout. After a rather unpleasant experience in having the watch stolen I was worried that the claim process would be challenging and difficult but it was the complete opposite. So grateful to the team for their support!”

Posted 1 year ago

Dear AD We are sorry to hear that the loss of your item was through such unpleasant circumstances, but glad we helped to ensure your experience with us throughout the claim process wasn’t challenging or difficult. Thank you for taking the time leave this positive review and highly rating our team’s supportive, professional and efficient service. Kind regards Rebecca at THM

Posted 1 year ago

“We have had insurance with them for 7 years now and when we needed them they were both helpful and accommodating. Would highly recommended if you want peace of mind”

Posted 1 year ago

Dear Tom Thank you for your 5 star review and your continued trust in our service for the last 7 years. It is great to hear you say that you found the TH March team to be helpful and accommodating when you needed us. We always strive to bring our customers peace of mind, so we are pleased you feel this way and thank you for the recommendation. Kind regards Rebecca at THM

Posted 1 year ago

“Couldn’t of been any more helpful excellent customer service and processed very quickly. Couldn’t recommend TH March any higher. Thanks”

Posted 1 year ago

Dear Mark Thank you for leaving us a 5 star review and commenting that you highly recommend TH March. We are pleased your claim was processed very quickly. We are delighted to hear you say our team was helpful and provided excellent customer service. Kind regards Rebecca at THM

Posted 1 year ago

“Quick efficient and friendly handling of the claim”

Posted 1 year ago

Dear Peter We appreciate you taking the time to leave us this positive 5 star review. Thank you for sharing your comments about the quick, efficient and friendly claims experience. Kind regards Rebecca at THM

Posted 1 year ago

“1st Class customer service, we have never claimed from any insurance company until now. we expected lots of hassle and expected the worst when the diamond went missing from my ring. However, the whole process with TH March from the beginning to the end was professional and straight forward, and pain free, the claim was processed swiftly. We have ordered the replacement item and are grateful for their compassion, understanding and hassle-free approach to enable this to happen. Highly recommended thanks for installing our confidence in insurance companies after hearing so many dreadful stories we certainly chose the right company to do business with. Would highly recommend TH March to anyone and will definitely use their services again in the future.”

Posted 1 year ago

Dear Rebecca We are sorry to hear about your missing diamond and we hope that you have found comfort after processing your claim. We appreciate the recognition of our professional, swift and pain-free service when dealing with your claim and are very pleased you found our team first class, with their compassionate and understanding approach. We like to reassure our customers that their claims experience with us will be hassle-free and straightforward, especially at such a distressing time, and feedback like yours certainly helps to provide others with confidence in TH March - thank you. Obviously we are incredibly delighted we were able to provide you with new confidence in insurance now, following your experience. Thank you for the 5 star review and recommendation. Kind regards Rebecca at THM

Posted 1 year ago

“First Class service all the way. Very prompt and the claim was handled in record time. I have used TH March for over 5 years now. Thank you for your professionalism.”

Posted 1 year ago

Dear Bledi Thank you for leaving us this amazing 5 star review. We are grateful for your trust in our service for over 5 years! We are very pleased that you found our service was first class, professional and handled in record time. We strive to give customers dedicated support during a claim. Kind regards Rebecca at THM

Posted 1 year ago

“Our claim was a little different in that it was an unexplained loss uncovered when my father had passed away and were sorting his belongings. Mum is obviously distraught that we cannot find three family heirloom, one piece being the last thing dad brought her. They were not especially valuable and given the circumstances it could have been a different outcome. However, we explained the full circumstances to Michelle Hayward who dealt with this professionally and promptly. Within a day or so a positive decision was made, without fuss and with great compassion. Yes we needed to complete some forms and report it to a claims loss company. But that was simple to do and totally understandable. Would I recommend TH March, Yes. Do i usually leave feedback Rarely.”

Posted 1 year ago

Dear Shaun We are sorry to hear about the loss of your precious items at such a difficult time. Thank you for taking the time to leave this detailed review of your claim experience with us. It is nice to hear that you found Michelle professional and prompt in her responses and you felt that we dealt with your claim with compassion and without fuss. This is exactly our intention each time we deal with claims and we have let the team know about your kind words. We appreciate you taking the time out to write a 5 star review and for the recommendation. Kind regards Nat at THM

Posted 1 year ago

“Oliver was extremely helpful , polite , professional and very prompt to attend to my claim. It is very easy to deal with T H March and I would recommend them anytime. Thank you Oliver”

Posted 1 year ago

Dear Subo Thank you for leaving us a 5 star review, we are grateful that you took the time to leave this feedback. We are very pleased to hear that Oliver was extremely helpful and polite and that you found your claims experience with him to be prompt and professional. We will let Oliver know what you had to say about him. Thank you for recognising our efforts to ensure that our customers have a very easy experience with us and thank you for the recommendation. Kind regards Rebecca at THM

Posted 1 year ago

«
1
2
...
3
4
5
6
7
»

TH March & Co. Limited is rated 4.9 based on 290 reviews