TH March & Co. Limited Reviews

Name: TH March & Co. Limited
Rating: 4.92

4.9 Rating 362 Reviews

99 %

of reviewers recommend TH March & Co. Limited

4.9

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My claim was handled by Charlotte who did so in a timely and professional manner. I would highly recommend T H March and will continue to use their services into the future. Steven”

Helpful Report

Posted 1 day ago

“My experience with TH March has been exceptional. I was very distressed to loose a precious ring … it came off my hand on a cold day and has never been found. TH March were amazing, kind, I was very upset, professional and understanding. The claim was settled fairly and with speed. I will always use them in the future. Excellent.”

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Posted 1 week ago

“The service received during distressing situation was exceptional.They were sympathetic .understanding and reassuring. I cannot fault the service i received all staff i dealt with were anazing.cannot thank them enough.”

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Posted 1 week ago

“First class service and attention - as always. Can't recommend THM too highly!”

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Posted 2 weeks ago

“Smooth and clear support fully explained along the way with prompt settlement”

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Posted 2 weeks ago

“I have been incredibly impressed by T H March, and I want to give special recognition to Megan. She has been an absolute pleasure to deal with—professional, kind, and consistently prompt in her responses. Megan’s support has truly stood out during what has been a very stressful time after losing my engagement ring. Her efficiency and empathy have made all the difference, and I’m so grateful for the care and attention she’s shown throughout the process. Thank you, Megan, for turning a difficult situation into a much more manageable experience.”

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Posted 3 weeks ago

“The customer service was excellent. Everyone I interacted with were very helpful and they got the claim dealt with in a quick and efficient manner. I would highly recommend them and their services.”

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Posted 3 weeks ago

“Timely and friendly service. All fixed as soon as possible. Will renew next year.”

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Posted 3 weeks ago

“Excellent company . Understands my business and always on hand to answer queries . It’s very reassuring in these times that any incident that may occur TH March is there with help on hand .”

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Posted 1 month ago

Dear Rosemary Thank you for taking the time to share your wonderful feedback about the team who look after your commercial insurance. We’re delighted to hear that you feel reassured we are here with help on hand should you need it. Having supported the jewellery industry for many years, it is of great satisfaction to know you feel we understand your business. Your kind words and 5-star rating mean a lot and we appreciate your trust in our services. Kind regards Nat at TH March

Posted 1 month ago

“Amazing service”

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Posted 1 month ago

“I have been a business and private customer of TH March since 1990 and they are very professional and empathetic. They are very helpful during an issue and all staff in various departments are very knowledgeable.”

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Posted 1 month ago

“I have bee with TH MARCH for nearly 10 years. Very helpful, polite, knowledgeable and patient customer service team. My experience was a very good one. I have already recommended TH MARCH to members of my family and friends. Keep up the good work!”

Helpful Report

Posted 3 months ago

Dear Clive We were delighted to see your feedback about our service. It is great to hear you have been a TH March customer for nearly a decade now, and even better to read your high praise about our very helpful, polite, patient and knowledgeable team. Thank you for taking the time to write this 5 star feedback and for recommending us to family and friends. Kind regards Nat at TH March

Posted 3 weeks ago

“Amazing service from Megan. Really handled my claim well, no issues. I have been with TH March for 5 years and it was my first claim. I must say, I was very happy with the service. Thank you”

Helpful Report

Posted 3 months ago

Dear Makola Thank you so much for providing such a glowing review regarding your recent experience with our claims team. We’re delighted to hear about the amazing service from Megan and that everything went so smoothly for you. We appreciate your loyalty over the last 5 years, and are grateful for your 5 star feedback. Kind regards Nat at TH March

Posted 3 weeks ago

“The company responded swiftly and clearly to the making of an insurance claim and to all subsequent correspondence. I was very happy with how the claim was handled and settled.”

Helpful Report

Posted 3 months ago

Dear Elizabeth We wanted to thank you for taking the time to tell us about your experience with our claims team. We were pleased to hear our team's swift and clear responses meant you were very happy with how the claim was handled. Your 5-star rating is much appreciated. Kind regards Nat at TH March

Posted 3 weeks ago

“I have been with TH March since 2019. Unfortunately, I lost my engagement ring recently. This was obviously very upsetting as I had a huge amount of sentimental attachment to the piece. The claim handler (Megan Perry) was extremely efficient and professional, dealing with all enquiries and aspects of the claim very quickly. My claim was resolved speedily and I have a replacement ring that I am very happy with, from a jeweller that I trust. I would recommend TH March to anyone looking to insure their engagement ring.”

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Posted 4 months ago

Dear Miriam Thank you for posting here online about your recent experience with our claims team. We’re truly sorry to hear about the loss of your engagement ring, but we're glad you felt that Megan assisted you very quickly with professionalism and efficiency throughout your claim process and that everything was resolved speedily. It’s wonderful to hear that you are satisfied with your replacement ring, especially from a jeweller you trust. Your recommendation means a lot to us, and we appreciate your loyalty. Thank you for taking the time to provide us with your 5-star rating. Kind regards Nat at TH March

Posted 1 month ago

“We have been long-standing customers of TH March for many years and have always received top notch service. The level of support and professionalism we receive from their Team is second to none and we don't hesitate to recommend them to both our clients and colleagues in industry.”

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Posted 4 months ago

Dear Heather We were delighted to read all the positive feedback you gave both here and directly to us about your recent claim experience. The team here strives to consistently provide excellent service, so it is really gratifying to hear you describe it as always top notch. Your praise of our support and professionalism means a lot to us, and it’s a pleasure to know that you feel confident recommending us to clients and colleagues. We appreciate your loyalty over the years and are grateful for your 5-star rating. Kind regards Nat at TH March

Posted 2 months ago

“Megan from TH March was very patient in managing my claim. My jeweller took many weeks to provide an estimate but Megan kept in touch with me and all worked out in the end.”

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Posted 4 months ago

Dear Katharine Thank you for sharing your positive experience you had recently with our claims team. We're delighted to hear that Megan's patient and attentive service throughout your claim process met your expectations. Keeping in touch during such times is essential, and we're glad to know it all worked out in the end. We appreciate your 5-star review. Kind regards Nat at TH March

Posted 2 months ago

“Received great service from Jade McDermott in managing a jewellery replacement claim. Despite some initial issues with the jewellery item being discontinued and vague indications of only an alternative being available, Jade made further enquiries with the jeweller to see whether an exact replacement could be obtained. Fortunately, it was possible to have an exact replacement and this was received as a result of Jade's support. Very happy to have experienced quality service levels, clear communication and timely responses during the TH March claim process. Thanks to the team!”

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Posted 5 months ago

Dear Aaron Thank you for taking the time to share the details of the great service you received during your recent claim. We are delighted to hear that the initial challenges you faced with the jewellers were overcome thanks Jade's support, and that you now have your exact replacement. The team take great pride in delivering quality service and clear communication, and your feedback reaffirms our commitment to those values. We're grateful for your kind words and appreciate your recognition of the team’s efforts. Thank you once again for your 5-star review. Kind regards Nat at TH March

Posted 4 months ago

“I had to update my address. Spoke with Brioney who was fantastic. Got everything updated with a minimum of fuss. I realise this might seem a bit light in terms of my need, but I have used THM for almost 10 years now and they have always been exceptional. From taking out my policy, adding to it and renewals they are brilliant.”

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Posted 5 months ago

Dear Duncan We're grateful to you for taking the time to provide your feedback on our service. It's great to hear about Brioney assisting you in updating your address smoothly and with minimal fuss. This is exactly what the team strive for every day! Thank you for your loyalty; it’s fantastic to know that you’ve consistently experienced exceptional service throughout your 10 years with TH March. We appreciate your 5 star review and look forward to continuing to support you for many more years to come. Kind regards Nat at TH March

Posted 4 months ago

“I have a lovely Account Handler who is always extremely helpful. We have just had to make a claim and our Claims Manager was also wonderful. The claims process was so straight forward, and settlement from start to finish was so quick - I have actually never experienced an insurance company that is so straight forward and quick!”

Helpful Report

Posted 5 months ago

Dear Claire Thank you for for taking the time to write your review about the service you receive from TH March, including from your usual Account Handler as well as your Claims Manager. We aim to make the experience as trouble-free as possible for our clients throughout a claim, so we’re delighted to know that you found the claims process so straightforward and settlement so quick. Thank you once again for your 5 star review. Kind regards Nat at TH March

Posted 4 months ago

TH March & Co. Limited is rated 4.9 based on 362 reviews