TH March & Co. Limited Reviews

Name: TH March & Co. Limited
Rating: 4.92

4.9 Rating 345 Reviews

99 %

of reviewers recommend TH March & Co. Limited

Company Reviews

Metrics

Info

4.9

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received great service from Jade McDermott in managing a jewellery replacement claim. Despite some initial issues with the jewellery item being discontinued and vague indications of only an alternative being available, Jade made further enquiries with the jeweller to see whether an exact replacement could be obtained. Fortunately, it was possible to have an exact replacement and this was received as a result of Jade's support. Very happy to have experienced quality service levels, clear communication and timely responses during the TH March claim process. Thanks to the team!”

Helpful Report

Posted 1 week ago

“I had to update my address. Spoke with Brioney who was fantastic. Got everything updated with a minimum of fuss. I realise this might seem a bit light in terms of my need, but I have used THM for almost 10 years now and they have always been exceptional. From taking out my policy, adding to it and renewals they are brilliant.”

Helpful Report

Posted 2 weeks ago

“I have a lovely Account Handler who is always extremely helpful. We have just had to make a claim and our Claims Manager was also wonderful. The claims process was so straight forward, and settlement from start to finish was so quick - I have actually never experienced an insurance company that is so straight forward and quick!”

Helpful Report

Posted 3 weeks ago

“I’ve been with TH March for 15 years and they have always been brilliant. I recently lost my watch and had a lovely lady called Charlotte Allen dealing with my claim and she was amazing and so helpful at a particularly bad time for me, what was unknown to her…. Thanks to everyone at TH March. Regards Paul Shapley.”

Helpful Report

Posted 3 weeks ago

Dear Paul Thank you so much for your glowing 5-star review. It's heartwarming to hear your comments about Charlotte. We're really sorry to hear that you were having to contend with a difficult time. It is gratifying to know that we were able to support you; the team's dedication to providing exceptional help certainly always stands out. It's great to hear that you've had such a long and positive relationship with us at TH March over the past 15 years and we thank you for your loyalty. Kind regards Nat at TH March

Posted 3 weeks ago

“Amazing people at TH March who dealt with my claim with efficiency and empathy. it was not a drawn out process and everything was handled with extreme professionalism and yet with a human touch. I cannot recommend TH March enough!”

Helpful Report

Posted 4 weeks ago

Dear Lloyd Thank you so much for your fantastic 5-star review about your recent claim experience. It really is gratifying to see that you felt this was not a drawn-out process, and that not only were the team their usual extremely professional and efficient selves but that you felt their human touch and empathy too. It's important to us here at TH March that our service is both professional and personal, especially during challenging times. We're grateful for your kind words (always lovely when customers call the team "amazing people" too!), and for taking the time to share your experience. Kind regards Nat at TH March

Posted 3 weeks ago

“The entire process during a difficult time was simple and our claim was dealt with efficiently. I would thoroughly recommend TH March.”

Helpful Report

Posted 4 weeks ago

Dear James Thank you for taking the time to provide feedback here on your recent claim experience. The team always aim to make the claims process as simple and hassle-free as possible for our customers, so we are pleased to see your confirmation of this experience and that you found everything was dealt with so efficiently during such a challenging time. Your recommendation means the world to us, and we appreciate your 5 star review. Kind regards Nat at TH March

Posted 3 weeks ago

“I've just been talking to Rachel, regarding taking out an new insurance policy. To say she was wonderful would be an understatement. She guided me though the process, was highly efficient and knowledgeable. She was so good that I instantly took out a policy, which saved me over £1,600. Thank you Rachel, you are a star and now I have my stuff protected, thanks to you and your excellent people handling skills.”

Helpful Report

Posted 1 month ago

Dear Sulle Thank you for your wonderful 5-star review. We are delighted to hear about your positive experience with Rachel. We are really proud that she embodies the high standards we strive for in customer service, and it’s fantastic to know her efficiency and knowledge meant she guided you through the process so well. It's good to hear that you found a policy that not only meets your needs but also saved you a substantial amount. Your recognition of Rachel’s skills and support means a lot to us here at TH March and we appreciate you taking the time to provide this feedback. Kind regards Nat at TH March

Posted 3 weeks ago

“Excellent service and resolved extremely quickly thank you”

Helpful Report

Posted 1 month ago

Dear Kirsty Thank you for taking the time to provide feedback on your recent experience with the team here at TH March. We're very pleased we were able to be there for you when you needed us, and that we were able to resolve your case extremely swiftly. The team will be delighted to hear your comments about their excellent service. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 1 month ago

“Fantastic customer service would highly recommend.”

Helpful Report

Posted 1 month ago

Dear Ed Thank you very much taking the time to write this 5-star review. We’re so pleased that you would highly recommend us, thanks to our fantastic customer service. The team appreciates your kind words and your support of TH March. Kind regards Nat at TH March

Posted 1 month ago

“Great customer service, very friendly, helpful and highly efficient too.”

Helpful Report

Posted 1 month ago

Dear Nicholas Thank you for your fantastic 5-star review. We’re delighted to hear that you had a positive experience with our team. Providing friendly, helpful, and highly efficient customer service is our top priority; we work hard to try and achieve this so it’s wonderful to know that we met your expectations. We appreciate you sharing your thoughts with us here at TH March. Kind regards Nat at TH March

Posted 1 month ago

“A pleasure to deal with in all regards - great customer service and highly efficient.”

Helpful Report

Posted 1 month ago

Dear Edward Thank you so much for your wonderful 5 star review! We're very pleased to hear that you found dealing with our team a pleasure and that our customer service met your expectations. Efficiency is at the heart of what we strive for in our processes, so it's great to know that you experienced this first-hand. We appreciate you taking the time to share your positive experience with us here at TH March. Kind regards Nat at TH March

Posted 1 month ago

“A swift response resulted in a quick turnaround on the claim, it was no trouble at all to get the loss swiftly settled.”

Helpful Report

Posted 1 month ago

Dear Julia Thank you very much for taking the time to write about your recent experience with the claims team here at TH March. We're so pleased to hear that our swift response and efficient claims process made your experience seamless. It's always our goal to try and resolve claims in a hassle-free manner, and ideally promptly too, so your affirmation of this is important to us. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 1 month ago

“Excellent customer service - timely and supportive when I needed them most. Made a very distressing time as painless as possible.”

Helpful Report

Posted 1 month ago

Dear Helen Thank you so much for your kind 5 star review. We are truly sorry to hear that you went through a distressing time, but we’re so glad our team could provide the timely and supportive service you needed. Your feedback reassures us that we're on the right track in making difficult moments as painless as possible for our clients. We appreciate you taking the time to share your experience with us at TH March. Kind regards Nat at TH March

Posted 1 month ago

“I would highly recommend TH March & Co, I had a very good experience when I lost my engagement ring which was very upsetting. The staff were very sympathetic and professional and made the whole process of making a claim very simple. I now have my beautiful replacement ring and very happy, thank you.”

Helpful Report

Posted 2 months ago

Dear Sandy Thank you for your heartfelt 5 star review. We're truly sorry to hear about the loss of your engagement ring, but we're so glad that our sympathetic team could provide the support and professionalism you needed during a difficult time. Knowing that the claims process felt very simple for you means a lot to us, and this is exactly what we strive for every day. We're delighted for you that you now have a beautiful replacement ring and that you're happy with it. Your recommendation is the best compliment we could receive - we appreciate it, and we appreciate you taking the time to write about your claim experience. Kind regards Nat at TH March

Posted 1 month ago

“Service is always brilliant, easy processes to follow and great customer support”

Helpful Report

Posted 2 months ago

Dear Dafydd Thank you for your wonderful 5 star review. We're delighted to hear that you consistently find our service brilliant and our processes easy to navigate. Your recognition of our customer support means a lot - we strive to provide this 5 star service every time. We appreciate you taking the time to write this feedback on your recent experience with us here at TH March. Kind regards Nat at TH March

Posted 1 month ago

“Very efficient in dealing with my claim. The whole process was very straightforward and hassle free. Well done.”

Helpful Report

Posted 2 months ago

Dear Neil It's so great to hear from you, we really appreciate you taking the time to provide feedback on your recent claim experience. The team were delighted to hear your comments about their very efficient service, and we're especially pleased that you found the whole process so straightforward and hassle-free. As you know, that is exactly what we aim for every time! Thank you for your kind comments and for your 5 star review. Best wishes Nat

Posted 1 month ago

“Brilliant from start to finish would highly recommend using TH March”

Helpful Report

Posted 2 months ago

Dear Jamie Thank you so much for your fantastic 5 star review. We've let the team know you felt their service was brilliant from start to finish, and we're pleased we were able to be there for you when you needed us. It's lovely to hear you would highly recommend us here at TH March, and we are here for you if you need us again in future. Kind regards Nat at TH March

Posted 1 month ago

“Far from impressed with the service thus far. I’ve recently purchased a watch and agreed to insure with them however the service is really slow and somewhat lacking. I’ve sent emails with information they’ve requested only to have to chase them 7 days later as I’ve not had a response, despite them telling me I only had interim cover for 14 days. As a high end specialist insurer I would have expected a much better service”

Helpful Report

Posted 2 months ago

Dear Graham We are very sorry to hear that you have not been impressed with our service so far whilst trying to set up insurance for your watch because you have felt the follow up information/document gathering slow. As you will see from our many reviews here on reviews.io, this is not the experience we ordinarily provide or aim for. Thank you for taking the time to talk to my colleague Kate today. Unbeknown to the team at the time, you had posted a review on the service, and they were disappointed that they did not know this when dealing with your case as they would have taken the opportunity to apologise and escalate any concerns to a team leader at the time of the call. We hope that Kate's reassurance about your cover has helped. We value all feedback, and aim to make improvements wherever we can to provide better customer journeys. Thank you for taking the time to tell us about your experience. Kind regards Nat at TH March

Posted 2 months ago

“⭐⭐⭐⭐⭐ I had an excellent experience working with Megan and the TH March team on my recent claim. She was incredibly professional, helpful, and communicative throughout the entire process. From start to finish, Megan kept me informed and made everything as smooth as possible. Her attention to detail and willingness to assist was greatly appreciated. I couldn’t have asked for better service, and I’m truly grateful for her support. Highly recommend!”

Helpful Report

Posted 2 months ago

Dear Mohammed Thank you for taking the time to write about your experience with the claims team here at TH March. We're delighted you had an excellent experience working with Megan and the team, and you appreciated her incredibly professional, helpful, communicative service as well as her attention to detail and willingness to help. It's really pleasing that you felt informed throughout, and that we made everything as hassle-free as possible. Your compliments about our service, and highly recommending us, are greatly appreciated. The team thanks you for your 5 star review. Kind regards Nat at TH March

Posted 1 month ago

“Sympathetic customer service, explaining what to do, multiple times as well with patience as the first time I could not really concentrate as I had lost the diamond from my engagement ring. Helped me find a jewellery repair place. Claim paid quickly with no problems. Thank you so much, I will recommend to anyone in the future!”

Helpful Report

Posted 2 months ago

Dear Becki We appreciate you taking the time to write your feedback on your recent claim experience. We're pleased you appreciated the sympathetic, patient customer service from the team and glad you found this helpful. It's useful to hear you felt the claim was paid quickly and hassle-free. Thank you for recommending us and for your 5 star review. Kind regards Nat at TH March

Posted 1 month ago

TH March & Co. Limited is rated 4.9 based on 345 reviews