TH March & Co. Limited Reviews

Name: TH March & Co. Limited
Rating: 4.92

4.9 Rating 362 Reviews

99 %

of reviewers recommend TH March & Co. Limited

4.9

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

Write Your review

Tell us how TH March & Co. Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so easy when I needed to make a claim following accidental damage to my bangle. Just a quick phone call and email with the claim details and photos and the rest was all taken care of by the claims team. Throughout the process I was kept informed about the progress of the claim. Would highly recommend to anyone.”

Helpful Report

Posted 7 months ago

Dear Elaine We would like to thank you for taking the time to provide feedback on your recent claim experience. We're delighted to see you felt it was so easy, and to hear about your experience of a quick call and email to the team followed by the rest of the work being taken care of by the team here is so positive for us and affirms our belief that we have a first class claims team here. It's good to hear you felt you were kept informed throughout, as we know how important this part of a claim is to the customer. Thank you for highly recommending us here at TH March and for your 5 star review. Kind regards Nat at TH March

Posted 6 months ago

“Been helpful explained everything from start to end”

Helpful Report

Posted 7 months ago

Dear B Thank you for taking the time to write feedback on your recent experience with TH March. We're so pleased you appreciated the helpful service, and that you felt everything was well explained from start to finish. We are here to be of service to you should you need us again in future. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 6 months ago

“They dealt with my claim quickly, and with a minimum of fuss. Much the easiest exchange I have ever had with an insurer”

Helpful Report

Posted 7 months ago

Dear David We wanted to thank you very much for taking the time to write a review on your experience with the claims team here at TH March. It's great to hear you felt your claim was dealt with quickly and with minimum fuss; this is exactly what the team aim for in their service. We are absolutely delighted that you think your claim experience was the easiest exchange you have ever had with an insurance firm. Thank you for your 5 star review. Kind regards Nat at TH March

Posted 6 months ago

“Great service, I would highly recommend TH march for insurance. The whole process was straight forward and Megan was very responsive and and helpful.”

Helpful Report

Posted 7 months ago

Dear Lavinia We really appreciate your comments about highly recommending us here at TH March for insurance, based on our great service. It's so pleasing to hear that you found the whole process straightforward, as we do try hard to make it as hassle-free as possible to deal with us. We're pleased you found Megan's very responsive service helpful, and glad we were able to be there for you when you needed us. Thank you for your 5 star review. Kind regards Nat at TH March

Posted 6 months ago

“Great service, communication, Megan was really helpful! Thanks”

Helpful Report

Posted 7 months ago

Dear Leanna Thank you very much for taking the time to write some feedback on your recent experience with the team at TH March. We're delighted that you appreciated the team's great service and communication, and pleased that you felt Megan was really helpful. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 6 months ago

“Good efficient and fast service. Good communications as well.”

Helpful Report

Posted 7 months ago

Dear Nick Thank you for taking the time to provide your feedback recently on the service provided by the team here at TH March. We're delighted you appreciated our efficient, fast service and good communications and pleased we were able to help you when you needed us. Kind regards Nat at TH March

Posted 6 months ago

“I’ve been with TH Marsh for 5 years or so and claimed for the first time recently. Very smooth process which resulted in my watch being repaired swiftly. Thank you”

Helpful Report

Posted 8 months ago

Dear James We appreciate your loyalty to TH March all these years and thank you for taking the time to provide your feedback on your claim experience. We're delighted to hear you felt the process was very smooth and this resulted in your valuable item being repaired and returned to you swiftly. Thank you for your 5 star feedback. Kind regards Nat at TH March

Posted 6 months ago

“Excellent response to my claim and no hassle dealing direct with our jeweller for the replacement ring.”

Helpful Report

Posted 8 months ago

Dear Martin Thank you for taking the time to write about your experience of our claims service. We are pleased you felt the response from the team was excellent, and you appreciated the no-hassle method of dealing direct with the jeweller for you. The team would like to thank you for your 5 star review. Kind regards Nat at TH March

Posted 6 months ago

“Best insurance company”

Helpful Report

Posted 8 months ago

Dear Anh Thank you for taking the time to write your 5 star review on your experience with TH March. We are pleased we were able to support you when you needed us and delighted that you think that we are the best insurance broker. Kind regards Nat at TH March

Posted 6 months ago

“Very efficient and helpful customer service, insurance claim dealt with very quickly.”

Helpful Report

Posted 8 months ago

Dear Francoise We would like to thank you for taking the time to provide feedback on your recent claim. It's great to know your claim was settled so quickly, and we're delighted to hear your praise about our very efficient and helpful customer service from the team. The team thanks you for your 5 stars. Kind regards Nat at TH March

Posted 6 months ago

“Extremely professional, Quick and very helpful”

Helpful Report

Posted 9 months ago

Dear Adil Thank you for taking the time to provide your feedback on your experience of our service here at TH March. We wanted to thank you for your 5 stars and comments about the extremely professional, quick and helpful team. Please do not hesitate to contact us if we can be of service to you again in future. Kind regards Nat at TH March

Posted 6 months ago

“Very good customer service and efficiency”

Helpful Report

Posted 9 months ago

Dear Sarah We wanted to thank you for taking the time provide feedback on the service you received from us here at TH March. It's great to hear you appreciated our very good customer service and efficiency, and the team wish to thank you for your 5 star review. Kind regards Nat at TH March

Posted 6 months ago

“Quick & efficient. They settle up with the jeweller direct”

Helpful Report

Posted 9 months ago

Dear Julie Thank you for taking the time to write a review on your claim. We like to make life easier for our customers by having the ability to settle the claim directly with the jeweller for you, so are pleased you found this a positive experience along with the team's speed and efficiency. We wanted to let you know we appreciate your 5 star review and are here to help whenever you need us. Kind regards Nat at TH March

Posted 6 months ago

“From initial contact through to acceptance of claim and dealing direct with my jeweller, all handled professionally and smoothly. Highly recommend.”

Helpful Report

Posted 9 months ago

Dear Jean Thank you for taking the time to write a review on your claim experience. We are delighted you would highly recommend TH March, and pleased that the team's professional and smooth handling of your whole claim directly with the jeweller meant this was a positive experience for you. The team thanks you for the 5 stars. We are here for you should you need any help in future. Kind regards Nat at TH March

Posted 6 months ago

“TH March & Co have been absolutely fantastic. They dealt with my claim efficiently, contacted me when they said they would, authorised the work required within 24hrs of receiving the quote and paid the jeweller directly for the repair. I could not have asked for anything more from my insurance company - thank you!”

Helpful Report

Posted 9 months ago

Dear Heather Thank you so much for taking the time to tell us about your experience during your claim. The team were delighted to hear your comments about them being absolutely fantastic! The team work hard to ensure they do what they promise and contact when they say they will, so that customers feel their claims are dealt with efficiently and promptly. We're so pleased you felt this was your experience. They strive to have insurers pay claims as quickly as possible and to make this as easy as possible for the customer, so it's really great to know that they were able to authorise the necessary repairs within 24 hours of receiving the quote and directly paid the jeweller for that repair so all that was left for you to do was be reunited with your precious item. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 7 months ago

“The best thing I did for myself was have thmarch as my insurers! I lost the stone on my ring and was in an absolute mess. The team in thmarch made it super quick and easy to deal with. When asked to fill out the form they give, i wasnt sure about some of the questions however one call to them and they’d sit there and help me out untill the form was complete. I couldn't recommend this company enough! So so happy with the the service they provided! Everyone i spoke to were very kind, professional and competent.”

Helpful Report

Posted 9 months ago

Dear Sami We are delighted that you feel having TH March as your insurers is the best thing you did for yourself, what a compliment. We're glad that we were able to assist you during such a stressful situation, and that you felt we made it super quick and easy. Our fantastic team here work hard to ensure customers feel supported during a claim, so it's nice to hear your example of being personally guided through the form. Thank you for recommending us. We're also grateful for your comments on the kindness, professionalism, and competency from everyone you spoke to and will be sure to pass your words on to the teams here. Thank you for taking the time to share your positive experience, and for the 5 stars. Kind regards Nat at TH March

Posted 9 months ago

“I have used TH March to insure my jewellery for in excess of 10 years and never needed to make a claim. The first time I have had been a very positive experience with the process being extremely smooth during a distressing time. Thank you TH March.”

Helpful Report

Posted 10 months ago

Dear Paul Thank you for your loyalty for all these years and for your 5-star rating of TH March. We are dedicated to providing a positive experience during a claim, and try to ensure it can be as smooth as possible for the customer, so it is rewarding to receive comments confirming this. We're glad we were able to support you when you needed us. We appreciate you taking the time to give us your feedback. Kind regards Nat at TH March

Posted 9 months ago

“Very supportive staff for a distressing loss of sentimental items. Handled sensitively and efficiently.”

Helpful Report

Posted 10 months ago

Dear Kris We appreciate you taking the time to provide your feedback on your recent claim experience. We're glad that we were able to be there for you during this distressing time, and that you felt you were supported sensitively and efficiently. Thank you for the 5 stars, which we will be sure to pass on to the team. Kind regards Nat at TH March

Posted 9 months ago

“Really good experience, dealt directly to jeweller.”

Helpful Report

Posted 10 months ago

Dear Alison Thank you for taking the time to provide your feedback on your recent positive experience with us. We are pleased we were able to make it easy for you to deal with your jeweller. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 9 months ago

“Efficient service dealing with helpful people . Refunded money promptly”

Helpful Report

Posted 10 months ago

Dear Frances We appreciate your feedback and 5 star review. Kind regards Nat at TH March

Posted 9 months ago

TH March & Co. Limited is rated 4.9 based on 362 reviews