TH March & Co. Limited Reviews

Name: TH March & Co. Limited
Rating: 4.92

4.9 Rating 362 Reviews

99 %

of reviewers recommend TH March & Co. Limited

4.9

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used TH March & Co to insure my jewellery for many years now and recently needed to make a claim. Duana made the process easy and straightforward, I would highly recommend.”

Helpful Report

Posted 10 months ago

Dear Hayley Thank you for your wonderful 5-star rating and for choosing TH March to insure your jewellery. We greatly appreciate your trust and loyalty as a valued customer for many years. Duana takes pride in providing exceptional service throughout the claims service, so it is fantastic to hear you felt she made the claims process easy and straightforward for you. We will be sure to pass on your kind words to her. Thank you again for taking the time to provide feedback, and for your recommendation. Kind regards Nat at TH March

Posted 10 months ago

“TH March settled my claim when I accidentally washed my watch in the washing machine-now my watch is in full working order-Thank you so much!”

Helpful Report

Posted 10 months ago

Dear Paola Thank you for taking the time to provide your feedback on your recent claim experience. We're pleased your watch is now in full working order and appreciate your 5 star review. Kind regards Nat at TH March

Posted 10 months ago

“Fast and efficient. I was able to sort out repairs on my ring and TH March made the claim process very easy for me.”

Helpful Report

Posted 10 months ago

Dear Shiyan Thank you for taking the time to provide your feedback on your recent claim experience. We're delighted you felt we made the claim process very easy for you. We work hard to try and ensure a straightforward and hassle free experience for our customers. It's great to hear you felt it was fast and efficient for you too, and glad you sorted out the repairs satisfactorily on your precious item. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 10 months ago

“Following a claim for a very special diamond ring, which was stolen, TH March was sympathetic professional and the end result was positive.”

Helpful Report

Posted 11 months ago

Dear Jennette Thank you for taking the time to rate the team here at TH March with 4 stars. The team are dedicated to providing a hassle-free experience, with professional and sympathetic support, so we are pleased that you appreciated this philosophy and help during your claim. We're sorry that you lost your special item, but glad that you felt the result we helped with was positive. Once again, thank you for taking the time to provide this feedback. Kind regards Nat at TH March

Posted 11 months ago

“I unfortunately needed to make a claim for some damage but this was handled really easily and processed within 24 hours.”

Helpful Report

Posted 11 months ago

Dear Justine We are grateful for your feedback about your recent claim experience. Our goal is to provide efficient and hassle-free service, so it is good to hear that you found the experience easy. We're delighted that your claim was resolved to your satisfaction within 24 hours. Thank you for your 5 star review. Kind regards Nat at TH March

Posted 11 months ago

“Super efficient and quick service. Understanding claims handlers who understood the product and cover in place. Very smooth process”

Helpful Report

Posted 11 months ago

Dear Joe We greatly appreciate your feedback on your recent claim experience. We are delighted that you appreciated the team's super efficient and quick service and very smooth process. Our dedicated claims handlers work diligently to provide an exceptional experience to our valued customers like you, so it is very rewarding to hear comments like yours. One of TH March's values is putting customers first and a big part of this is listening and understanding our customers and their needs, so it is fantastic to hear you feel that this is exactly the support you received. We are pleased we were there for you when you needed us and look forward to serving you in the future. Thank you for your 5 star review. Kind regards Nat at TH March

Posted 11 months ago

“TH March resolved my claim speedily. I have been insuring with them for many years, and my claim was dealt with efficiently and very speedily. I would highly recommend them to anybody insuring watches and jewellery.”

Helpful Report

Posted 11 months ago

Dear Paola Thank you for choosing TH March as your insurance provider for many years. We appreciate your loyalty and trust in our services. We are delighted that you felt your claim was resolved very speedily and efficiently: exactly as the team here strive to do. It is great to hear you would highly recommend us, and we thank you for your 5 star feedback. Kind regards Nat at TH March

Posted 11 months ago

“Very happy with speedy service from TH March. Corressponded quickly with ourselves and the jewellery company.”

Helpful Report

Posted 11 months ago

Dear Andrea Thank you for your positive feedback following your recent experience with the team here at TH March. It is great to hear that you are very happy with the speedy service provided by the team. They always strive to respond quickly and efficiently to customers and ensure a smooth experience between all parties involved, so it is rewarding to see this reflected in your comments. We are glad to have been of service when you needed us, and thank you for providing your 5 star feedback. Kind regards Nat at TH March

Posted 11 months ago

“As a new customer I found the telephone support very helpful and the documentation is clear.”

Helpful Report

Posted 11 months ago

Dear Nicholas It's great to hear you had such a positive experience throughout your recent interactions with us arranging your insurance as a new customer. We are pleased that you appreciated our very helpful telephone support. It's vital that our customers understand the products they are purchasing, and we are always looking at ways to make our processes and documents as pain free and clear as possible, so your comments abour our clear documentation means a lot. Thank you for choosing TH March and for taking the time to provide your 5 star review. Kind regards Nat at TH March

Posted 11 months ago

“All I can say is that you get what you pay for. Professional and polite. They have always been incredibly helpful and take the time to understand the issue at hand. Everything we are looking for in an insurance company giving us the confidence we require.”

Helpful Report

Posted 11 months ago

Dear Howard Thank you so much for your glowing 5-star rating of TH March. We greatly appreciate you taking the time to share your experience. We are delighted that you appreciated the professional and polite service from our committed teams here, and to hear you have always found them incredibly helpful. One of our company values is that we look for solutions, and a major part of this is enjoying helping our customers find answers to their issues and questions. To do that, it is important that we understand you - our customer and whatever you may be trying to solve - so it is great to see that you feel we do take the time to do this. It means the world to us that you feel TH March are everything you are looking for when it comes to insurance. We are pleased to provide the confidence and peace of mind you need and strive to continue to maintain these high standards. Kind regards Nat at TH March

Posted 11 months ago

“Great customer service.”

Helpful Report

Posted 11 months ago

Dear Laura We appreciate you taking the time to provide your feedback both here and directly to the team. Great customer service is at the heart of everything we do, and it's fantastic to hear that it made a difference for you. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Thank you for your 5 star review. Kind regards Nat at TH March

Posted 11 months ago

“Very fast and efficient. Always listens to the customer's needs. Would definitely recommend five stars”

Helpful Report

Posted 11 months ago

Dear Karl Thank you so much for taking the time to give the team here at TH March a 5-star rating. We're pleased you appreciated the very fast and efficient service when you needed us. To hear your comments that we always listen to our customers' needs is fantastic, as this is certainly a big part of the service for which we strive. Your recommendation and 5 stars means a lot to us, and we're proud to have earned your trust and satisfaction. Should you require any assistance in the future, we are here for you. Kind regards Nat at TH March

Posted 11 months ago

“Thank you Kay for sorting everything for me. You were a pleasure to talk to. 10/10.”

Helpful Report

Posted 1 year ago

Dear Beverley Thank you for taking the time to write a review about the service you received recently when arranging your insurance. Kay and the team were delighted to see your comments about being a pleasure to talk to, in fact Kay's response was "likewise"! We value customer relationships, so we do appreciate our team's diligent efforts in their interactions and feel lucky we have such a great team who love talking to our lovely customers. We're pleased Kay sorted everything for you to your satisfaction and thank you for the 10/10 in your comments and the 5 star review. Kind regards Nat at TH March

Posted 11 months ago

“This is my first time dealing with the claims department and I have to say it’s been a breeze so far! Charlotte has been extremely prompt and has a superb manner.”

Helpful Report

Posted 1 year ago

Dear James Thank you for your 5-star rating of your recent claim experience with TH March. What a compliment for the team to hear you saying "it's been a breeze", thank you. It's great to know we were there for you when you needed us. We are delighted to know that you appreciated Charlotte's extremely prompt and super manner and are proud that the team strive for such service every time. We thank you for taking the time to provide your feedback. Kind regards Nat at TH March

Posted 11 months ago

“Easy to work with”

Helpful Report

Posted 1 year ago

Dear Matthew We appreciate you taking the time to provide your feedback on the service you received from the team here at TH March. "Easy to work with" is an invaluable trait that we strive for, and we are delighted that your experience with us reflected this. Our teams work diligently to ensure that our services are not just friendly and helpful, but easy and painless. Thank you for your 5 star review. Kind regards Nat at TH March

Posted 11 months ago

“First time I have used TH March and spoke to Kay today super friendly and helpful. I hope I never need to ring them for a claim but judging by the other reviews it sounds like a painless experience.”

Helpful Report

Posted 1 year ago

Dear Annette Thank you for taking the time to provide a review on the service you received from the team. We're delighted your first impressions were so positive, and glad that you appreciated Kay's super friendly and helpful service. It's great to see you have looked at reviews by other customers, and we can assure you we strive to make every interaction as smooth and painless as possible. Once again, we appreciate your feedback and thank you for the 5 stars. Kind regards Nat at TH March

Posted 11 months ago

“I have been with TH March for a few years now and can honestly say the service which I have received from them has been painless. The level of support is one of the best compared to other insurance companies I have dealt with in the past.”

Helpful Report

Posted 1 year ago

Dear Edna Thank you for taking the time to provide your feedback on the service received from the teams here at TH March. We are pleased to have earned your trust and loyalty over the years and to be highlighted by you as one of the best. Providing painless service is a top priority for us, and it means the world to us that we've been able to deliver on that promise for you. We're delighted to receive your 5 star review. Kind regards Nat at TH March

Posted 11 months ago

“I always hated talking to insurance companies till I dealt with TH March, real people on the phone and just honestly a pleasant experience every time with staff who are fantastic. If you want a hassle free experience and fair treatment by a patient customer service team use them. Can't praise them enough!”

Helpful Report

Posted 1 year ago

Dear Robert Thank you so much for your outstanding 5-star rating of TH March. Your kind words mean the world to the team here. We are delighted to have changed your opinion on insurance companies. You certainly do get to talk to real people here, but we are doubly delighted to hear you say that not only are we fair and patient (as you should expect!) but you find it a pleasant experience every time you get in touch. It's our aim to provide hassle-free service, so your comments on this helps validate our commitment. Thank you for taking the time to provide such high praise. Kind regards Nat at TH March

Posted 1 year ago

“I lost my wedding ring - big stress! TH March were brilliant and I couldn't recommend them enough. Issue was sorted quickly and efficiently. First class service.”

Helpful Report

Posted 1 year ago

Dear Finlay Thank you for taking the time to rate TH March with 5 stars. We are pleased you felt that our team was able to assist you quickly, efficiently and brilliantly when you faced the stress of losing your wedding ring. It is comments like yours that support our commitment to providing first-class service. We are delighted that you had a positive experience with us under difficult circumstances, and we appreciate your recommendation. Kind regards Nat at TH March

Posted 1 year ago

“We've been insured with T H March for five years and have been very happy with their services. We recently had to make a claim to repair some vintage jewellery, and it was processed quickly and efficiently. Highly recommended!”

Helpful Report

Posted 1 year ago

Dear Allison Thank you for your fantastic 5-star rating of TH March. We appreciate your kind words and recommendation. It is great to hear that we have made you happy so far over these last five years as our customer, and long may this continue. We are delighted that when you needed us during a claim, you found the service speedy and efficient, and your item looks wonderful once more. We appreciate you taking the time to provide your feedback. Kind regards Nat at TH March

Posted 1 year ago

TH March & Co. Limited is rated 4.9 based on 362 reviews