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TH March & Co. Limited Reviews

4.9 Rating 287 Reviews

99 %

of reviewers recommend TH March & Co. Limited

Company Reviews

4.9

Based on 287 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great staff very helpful and sympathetic my issue was resolved quick there was no issues whatsoever would highly recommend”

Posted 1 year ago

Dear Kirstine It's great to hear you highly recommending our service and that you felt we were helpful and sympathetic, resolving your issues quickly when you really needed us. Thank you for the 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Chelsea was an amazing person to deal with Great service”

Posted 1 year ago

Dear Vix Thank you for taking the time to write about your experience arranging your insurance with TH March; we're delighted to hear you find our service great. We'll let Chelsea know your lovely feedback about her. Thank you for the 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Staff at T H March were very helpful in dealing with emergency cover after the storms early in the year. Recently I had to make a claim for water damage to garage ceiling and this was also handled promptly and professionally.”

Posted 1 year ago

Dear Mrs Longman Thank you for taking the time to write about your claim experience for others to read about. We are pleased to hear you found the team here very helpful when you needed them, and that you find claims are dealt with promptly and professionally. We are grateful for your 5 star feedback. Kind regards Nat at THM

Posted 1 year ago

“A very efficient and helpful team made what was a difficult time, much easier. They also understood that sometimes things can take quite a lot of time to resolve and were happy to wait for me.”

Posted 1 year ago

Dear Helen It's so great to hear that we were able to be there for you when you needed us, and you felt that our very efficient and helpful team here helped to make a difficult time easier. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“The service I received from TH March when I made a claim was good and very prompt. They told me what I needed to do and made a decision quickly. I am very happy with the service I received.”

Posted 1 year ago

Dear Catherine We are pleased to hear we were able to be there for you when you needed us during a claim, and that you were happy with the service and found this very prompt. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Excellent customer service and an easy aims process.”

Posted 1 year ago

Dear Joanne It's great to hear about your claim experience with TH March, and that you found this process easy and our service excellent. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Very friendly staff and efficient service.”

Posted 1 year ago

Dear Mr & Mrs Cheeseman We appreciate you taking the time to write a review on our service, and pleased you find our staff very friendly and the service efficient. It's great to hear positive affirmations that we are there to support our customers when they need us. Thank you for the 5 star feedback. Kind regards Nat at THM

Posted 1 year ago

“Fast and professional service”

Posted 1 year ago

Dear Ian Thank you for taking the time to write a review on the service you experienced with us. We are pleased we were able to be there for you when you needed us and that you found us fast and professional. We appreciate the 5 stars. Kind regards Nat at THM

Posted 1 year ago

“Amazing service fast and easy”

Posted 1 year ago

Dear Donalim We are pleased you found the service amazing, fast and easy. Thank you for taking the time to write a 5 star review on your experience. Kind regards Nat at THM

Posted 1 year ago

“I was very pleased and impressed by the way the company very quickly responded in a very helpful way to my claim for damage to my wife’s ring and liaised with my chosen jeweller to repair it and settle the claim! Top marks and many thanks to them !”

Posted 1 year ago

Dear Mr Newham Thank you taking the time to write about your claim experience. We are really pleased that you were impressed with how we dealt with your claim and that you found our quick responses and method of liaising with the jeweller for you helpful. We appreciate the 5 stars. Kind regards Nat at THM

Posted 1 year ago

“Well, what a great company to deal with, very responsive, efficient and so helpful. I would definitely recommend T H March.”

Posted 1 year ago

Dear Mrs Brown We were delighted to read your lovely review about your experience of our service. We are so pleased you find us a great company to deal with, and that you feel we are very responsive, efficient and helpful. We really do try hard to be there to support our customers, especially when they need us the most. It is great to hear you would recommend us. Thank you for taking the time to provide your 5 star feedback. Kind regards Nat at THM

Posted 1 year ago

“Everyone I spoke to was very pleasant and very helpful. Put my mind at ease in deciding to insure my necklace with TH March. The approach they provided was more reassuring than other companies I got quotes for.”

Posted 1 year ago

Dear Stephanie Thank you for taking the time to write such a nice review about the team and the service you experienced when purchasing your insurance. It is lovely to hear that you felt everyone was very pleasant and very helpful, and especially so to hear that they helped put your mind at ease in protecting your precious item. Many thanks for the 5 stars. Kind regards Nat at THM

Posted 1 year ago

“The service with TH March was amazing”

Posted 1 year ago

Dear Lauren We're delighted to see you found our service amazing. We are pleased we were able to be there for you when you needed us. Thank you for taking the time to provide a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Fantastic people well informed 100% service”

Posted 1 year ago

Dear Mohammed It's great to hear you felt the service was 100% and that our people are fantastic. The team try hard to support customers and keep them well informed, so are pleased when customers report back that this is the case. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Absolutely great service from the team. It would have been five stars but the claim form advised that I needed to report my loss to the Police! This is no longer the case it is all online. Please update your form. Or maybe ask your representatives to advise clients who are already traumatised at their loss.”

Posted 1 year ago

Dear Susan We are delighted we were able to be there for you when you needed us and that you found the service absolutely great. Thank you for taking the time to provide your 4 star feedback. It is common practice for insurance companies to make it compulsory that losses are reported to the police, and policy documents will often stipulate this. In turn, we have to make sure we convey such necessary terms and conditions to our customers. This requirement means that the loss must be reported through whatever means the customer’s police station (local to the incident, be that home or away, even abroad) demands. Sometimes police stations offer online forms, but not always. This is why we have to ask this question very generically (“must be reported to the police”). We really do appreciate the feedback, and it is something to raise with the insurance companies we work with on how this might be better worded so the meaning is clear to all. It’s really important to us that our customers feel supported, particularly at times like this when they need us the most, so the more we can do to improve what we do the better. Kind regards Nat at THM

Posted 1 year ago

“Had a little issue with my wifes ring one of the stone come out and i had no issued with TH match to pay out for the cost and getting it repaired i’m glad to be part of this company out of 1000s of others”

Posted 1 year ago

Dear Mikail We're pleased we were able to be there for you when you needed us and that your precious item is able to be repaired. We're delighted to hear you are glad to be covered by TH March and thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“You never ever think that it is possible to lose a diamond ring when out of the blue it happens to you. Always more worth it to have valuable/sentimental items insured. Insuring my wife’s ring with TH March was without a doubt the best decision we made with the ring. They have been smooth, supportive and flexible throughout the whole process updating me constantly. Charlotte helped with our claim. She always answered all the questions we had and was patient with us when we were obviously very anxious and upset. We could not have asked for someone better to manage our claim.”

Posted 1 year ago

Dear Paul We really appreciate your detailed feedback regarding your claim experience with us and thank you for telling your story illustrating the importance of insuring our valuables. It is great to hear you found the team updating you constantly was a help, and that you found the process smooth, supportive and flexible and the team patient and knowledgeable. Thank you for your kind words, which we will pass on to the team, and for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Excellent customer service. TH March were fantastic at dealing with my ring repair, I would highly recommend them.”

Posted 1 year ago

Dear Megan Thank you for letting us know about your experience with our team when making a claim regarding your ring. It is fantastic to hear you felt the service was excellent and that you would recommend us. We appreciate your 5 star feedback. Kind regards Nat at THM

Posted 1 year ago

“Speedy and excellent customer service making. My wife accidentally damaged her wedding ring, and TH March sorted the claim really quickly. Brilliant service.”

Posted 1 year ago

Dear LonToot We're delighted to hear you found our service excellent and speedy. It's pleasing to hear your claim was sorted quickly, and that we were able to be there for you when you needed us. Thank you for taking the time to write your 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Quick, easy claim handling. Thank you.”

Posted 1 year ago

Dear Sarah You are most welcome, and we are glad we were able to be there for you when you needed us. We are pleased to hear you found your claim experience quick and easy. Thank you for taking the time to write your 5 star review. Kind regards Nat at THM

Posted 1 year ago

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TH March & Co. Limited is rated 4.9 based on 287 reviews