TH March & Co. Limited Reviews

Name: TH March & Co. Limited
Address: Salisbury House, 29 Finsbury Circus, Unit FC.475-477, London, London
Rating: 4.91

4.9 Rating 439 Reviews

99 %

of reviewers recommend TH March & Co. Limited

4.9

Based on 439 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

Salisbury House, 29 Finsbury Circus,
Unit FC.475-477,
London
London
EC2M 5QQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An efficiently handled claim - thank you for your help”

Helpful Report

Posted 2 months ago

“Excellent service. Quick and easy to make a claim. Megan was brilliant from the claims team in getting the right resolution. The only downfall is that for a like for like replacement with inflation prices have gone up for which I had to pay the difference. This is not a reflection the the service however, the insurance should take into account any inflation and should allow for a premium to be paid to pay less for a like for like. Had to pay nearly £400 for the same watch. After the purchase I was advised I could have looked at another place to buy the like for like by which at that time the purchase was done and links were taken out. Would have been embarrassing to say “sorry but insurance have advised me to refund as I can get it cheaper elsewhere”. Again no fault of the claims handler.”

Helpful Report

Posted 8 months ago

Dear Zoheb Thank you for taking the time to review your recent experience with the team and for highlighting Megan's brilliant assistance during your claim process. We’re so pleased to hear that you found our service quick, easy and excellent. Personal jewellery insurance is a specialist product, and cover is usually up to the value shown on your policy schedule which is why we at TH March might sometimes be viewed as repetitive with our advice about the importance of getting regular valuations on jewellery and watch items and making sure the sums you are insuring are adequate. The advice is there to help our customers avoid being underinsured in the event of a claim. The values of jewellery and watches fluctuate according to the price of raw materials, to fashions and trends, as well as other factors. We would highly recommend customers speak to their jeweller about how often they ought to have their items re-valued. We do really appreciate your feedback on this matter and although we're glad that you are not viewing your experience as a reflection on our team's service, it's important for us to continually ensure our communications are as clear and helpful as they can be. Therefore, your insights will certainly be taken into consideration. Thank you for your understanding and for the 4-star rating. Kind regards Nat at TH March

Posted 6 months ago

“Good efficient and fast service. Good communications as well.”

Helpful Report

Posted 1 year ago

Dear Nick Thank you for taking the time to provide your feedback recently on the service provided by the team here at TH March. We're delighted you appreciated our efficient, fast service and good communications and pleased we were able to help you when you needed us. Kind regards Nat at TH March

Posted 1 year ago

“Following a claim for a very special diamond ring, which was stolen, TH March was sympathetic professional and the end result was positive.”

Helpful Report

Posted 1 year ago

Dear Jennette Thank you for taking the time to rate the team here at TH March with 4 stars. The team are dedicated to providing a hassle-free experience, with professional and sympathetic support, so we are pleased that you appreciated this philosophy and help during your claim. We're sorry that you lost your special item, but glad that you felt the result we helped with was positive. Once again, thank you for taking the time to provide this feedback. Kind regards Nat at TH March

Posted 1 year ago

“TH March have been efficient and fair.”

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Posted 1 year ago

Dear Miss Howard We appreciate you taking the time to provide your feedback on your recent experience with TH March and are pleased you felt us to be efficient and fair. Thank you very much for the 4 star review. Kind regards Nat at TH March

Posted 1 year ago

“Previously we have had to cover the repair and replacement costs ourselves for damaged jewellery, however after recently taking out insurance cover, this time THM responded promptly and confirmed they would cover our claim for repairing my wife cluster ring when she noticed a diamond missing. The only reason for not giving a full 5 stars is that it was not made clear to me we were missing a form I need to sign and share with our jeweller in order for him to process the claim. All good now, ring sparkling again, its just a pity about the delay in finalising the claim.”

Helpful Report

Posted 2 years ago

Dear Mr Oldfield Thank you for taking the time and trouble to provide feedback on your recent claim experience. We are pleased to hear you felt the team’s responses were prompt and your cover was confirmed quickly when you needed us. We are truly sorry that the settlement process did not feel clear to you. This is our standard process which the team regularly make the effort to explain in full to customers, and which usually flows so smoothly for our customers making claims, so we must apologise if we fell short on this occasion. Thankfully this caused only a minor delay in the settlement of your claim, and we are delighted to hear you report back that all is well and the ring is sparkling once more! It is very important to us that we act on customer feedback like yours so that we can continue to make improvements. Currently we provide to the customer the acceptance form you mention together with the formal letter that confirms authorisation of the claim, and in some cases - such as yours - we also speak with the jeweller to verify the settlement process and provide a copy to them of the acceptance form. It is part of TH March’s mission to give our customers dedicated support during a claim, so it is imperative we make this process clear throughout the claims journey for all customers. If you feel there is a way the process could be made more clear, we would keenly welcome any feedback so that we may review our processes. In the meantime, we appreciate your 4 star review and kindly providing feedback. Kind regards Jade McDermott, Claims Team Leader

Posted 2 years ago

“Absolutely great service from the team. It would have been five stars but the claim form advised that I needed to report my loss to the Police! This is no longer the case it is all online. Please update your form. Or maybe ask your representatives to advise clients who are already traumatised at their loss.”

Helpful Report

Posted 3 years ago

Dear Susan We are delighted we were able to be there for you when you needed us and that you found the service absolutely great. Thank you for taking the time to provide your 4 star feedback. It is common practice for insurance companies to make it compulsory that losses are reported to the police, and policy documents will often stipulate this. In turn, we have to make sure we convey such necessary terms and conditions to our customers. This requirement means that the loss must be reported through whatever means the customer’s police station (local to the incident, be that home or away, even abroad) demands. Sometimes police stations offer online forms, but not always. This is why we have to ask this question very generically (“must be reported to the police”). We really do appreciate the feedback, and it is something to raise with the insurance companies we work with on how this might be better worded so the meaning is clear to all. It’s really important to us that our customers feel supported, particularly at times like this when they need us the most, so the more we can do to improve what we do the better. Kind regards Nat at THM

Posted 3 years ago

“Happily not had to deal with the claims settlement department yet (and hope never will !), but the rest of the team, processes and general ease of dealing with are excellent.”

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Posted 6 years ago

“Happy with the service --Process was easy to follow. Not giving excellent as would have hoped for lower cost.”

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Posted 6 years ago

“Good but should be better --The process was good and price competitive. The reason why I gave 4 stars was because the online quote and policy document stated my name incorrectly. I had to call and speak to a customer advisor to get the documents changed. This survey also has my name stated incorrectly!”

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Posted 6 years ago

“Happy with service --Had tried to use the on line registration, but it was not sending all the relevant information. However I phoned the following morning and spoke to a very helpful member of staff who guided me through an alternative option and everything got sorted easily. So it’s 4 stars for the on line hiccup but would give 5 stars for the member of staff”

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Posted 5 years ago

“Recommended by the Jewellers --Easy to do and recommended by the jewellers. Haven’t given 5 stars as I have no experience (and hope not to have) of how they are when problems arise. Other than that my experience would be 5 star!”

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Posted 8 years ago

“5* if website didn't crash several times --easy forms to fill out, reasonably priced insurance but website did crash several times while trying to process quote resulting in me having to re enter details over and over making the simple form not so easy hence to 4* rating. All sorted now so I'm happy.”

Helpful Report

Posted 9 years ago

“Engagement ring insurance --I applied for my ring insurance prior to receiving my ring and valuation certificate, so I had to guesstimate the value. I was a few pounds out but this didn't affect the insurance cost. I spoke to a T H March representative on the phone who reassured me that everything would be resolved once I had sent in my valuation certificate. I was able to scan the document and e-mail it to T H March which saved me a lot of hassle. All in all I'm very satisfied with the support T H March have provided.”

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Posted 8 years ago

“A nice and easy experience”

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Posted 8 years ago

“Good service. --Was very easy to get a quote and it was the cheapest quote I had found for jewellery insurance. It was very easy to send in the extra details they needed to insure my items. A no hassle, very simple service.”

Helpful Report

Posted 9 years ago

“Recently purchased an engagement ring and the shop recommended this company . Very easy to fill out online and purchase . Hopefully if the worst happens and we make a claim they will be able to sort it all out .”

Helpful Report

Posted 5 years ago

“Easy to use and staff helpful --Was easy for me to fill out forms and had to call twice where friendly was really helpful.”

Helpful Report

Posted 9 years ago

“Quick and easy to arrange --Quick and easy to arrange - very good service when I needed to make a change to cover”