The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so glad I found the Wool Factory. Having retaken up knitting, it’s been extremely difficult to find places supplying wool. Having tried a small sample I was so impressed with the quality and range of colours that I’ve been back for more and more and will continue to do so. In addition their service has been superb and quick.”

Helpful Report

Posted 4 years ago

“Very quick delivery of orders and the wool is superb to knit, will be ordering more soon.”

Helpful Report

Posted 4 years ago

“Wool factory are very prompt with deliveries and any enquiries regarding orders.”

Helpful Report

Posted 4 years ago

“My order arrived in plenty of time well packaged .the variety of wool is excellent and all good quality.good colours ,website is easy to work I will always use the wool factory now it has been a godsend in lockdown because I do a lot of knitting.and it has kept me occupied. Thank you to the staff for keeping open and providing us with your excellent service.”

Helpful Report

Posted 4 years ago

“Excellent value for money. Promptly dispatched and properly packaged..”

Helpful Report

Posted 4 years ago

“Excellent service and quality of product excellent.”

Helpful Report

Posted 4 years ago

“Very pleased with order and delivery was prompt”

Helpful Report

Posted 4 years ago

“These guys have great customer service & really good choice of yarns at brilliant prices! Love browsing the website & getting my deliveries! 🥰”

Helpful Report

Posted 4 years ago

“The ordering process was very straightforward and delivery was very quick. I had to return part of my order (I ordered too much) and a refund was applied to my card within just a few days, which was great!!”

Helpful Report

Posted 4 years ago

“I love this company. Their products are first class as is the delivery. Quick and efficient. I have made many crocheted blankets for the Linus Project (blankets for sick children) and the wool allows me to do a huge range of colours and textures. Love it.”

Helpful Report

Posted 4 years ago

“Excellent service. Prompt delivery and goods top rate.”

Helpful Report

Posted 4 years ago

“I love the amount of diffirent wool you carry also the price range, your service is excellant”

Helpful Report

Posted 4 years ago

“Excellent all way round. Quality, delivery, cost and efficiency plus bonus points for money off future orders.”

Helpful Report

Posted 4 years ago

“I highly recommend The Wool Factory. I now buy all my yarn from them. Their prices are very reasonable. The quality is excellent and is better than some of the more expensive yarns. The baby yarns are so soft as is there own double knitting. The delivery is quick and reasonable if you have to pay it.”

The Wool Factory Ltd 5 star review on 11th April 2021

Helpful Report

Posted 4 years ago

“Excellent service.”

Helpful Report

Posted 4 years ago

“Brilliant selection, good value, speedy delivery. Not knitted for about 30 years, really enjoying my new project. Thanks.”

Helpful Report

Posted 4 years ago

“Good service, great options to choose from. Great communication. I would recommend!”

Helpful Report

Posted 4 years ago

“Very good prices. Quick delivery”

Helpful Report

Posted 4 years ago

“Recommend by my sister who is an experienced knitter , very pleased with my two purchases so far , quick delivery and very happy with wool choice , will definitely use again .”

Helpful Report

Posted 4 years ago

“Very quick service. The wool was lovely and soft just right for the little babies thank you 😊”

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews