The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service, great value for money.”

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Posted 4 years ago

“Excellent wool will buy again .”

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Posted 4 years ago

“Great website, brigantine quality and prices. Very fast delivery.”

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Posted 4 years ago

“Very fast delivery. Great service.”

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Posted 4 years ago

“Very pleased with the wool knits up lovely and reasonably priced”

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Posted 4 years ago

“Very quick delivered within two days”

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Posted 4 years ago

“Description of items is always correct. Fast friendly service. Very helpful. Highly recommended. Thank you”

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Posted 4 years ago

“Very satisfied with all aspects of my order and it's despatch”

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Posted 4 years ago

“First time using this company. The ordering and delivery process was quick and very efficient. Prices were good and as a result I will be using this company in the future.”

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Posted 4 years ago

“Good choice of wool. Competitive prices.”

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Posted 4 years ago

“Good choice of wool at reasonable prices! Enjoying my knitting. Thank you!”

The Wool Factory Ltd 5 star review on 6th May 2021

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Posted 4 years ago

“great getting wool delivered to your door kept me sane during these times”

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Posted 4 years ago

“Love the wool from there I had problem with some wool from there contacted them never got bk to me”

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Posted 4 years ago

“Everything good. Good service, good communication, good speedy delivery.”

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Posted 4 years ago

“Order was dealt with fast efficient and product excellent made a lovely jumper thank you”

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Posted 4 years ago

“First class service. Prompt delivery. Wool quality excellent. Will order again.”

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Posted 4 years ago

“Brilliant colours, excellent wool and fantastic service.”

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Posted 4 years ago

“Good selection of wool at good prices. Very quick with delivery and order well packed.”

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Posted 4 years ago

“I bought alpaca yarn and it was super soft and lovely to knit with.clour exactly as descibed.fast delivery too.”

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Posted 4 years ago

“Quick delivery brilliant wool”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews