The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“First time ordering from The Wool Factory excellent company I will be definitely ordering again excellent customer service Wool was beautiful and very well packaged very fast delivery, Many thanks.”

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Posted 1 year ago

“My experience of The Wool Factory was perfection, from customer service to quick delivery, to very good prices. Excellent all round service. Very happy with my purchase and would, definitely recommend this wool factory to anyone/everyone.😍😍”

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Posted 1 year ago

“Another prompt delivery of some lovely wool.....to add to my stash. Many thanks.”

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Posted 1 year ago

“Super fast delivery. Highly recommend. Will be buying again.”

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Posted 1 year ago

“Lovely wool. Great prices. Quick delivery. Would recommend.”

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Posted 1 year ago

“A very good selection of wools . Prompt service and delivery.”

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Posted 1 year ago

“Great quality and brilliant prices, looking forward to starting my new project, thank you ☺️”

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Posted 1 year ago

“I ordered do yarn , in blue pink and cream the cream was thick almost like Aran was supposed to be same as pink clearly not , difficult to crochet with”

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Posted 1 year ago

“I find the Wool Factory an excellent place to buy wool at good prices. The service is prompt and you are kept informed about your order.”

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Posted 1 year ago

“Very nice and helpful staff, and very affordable yarns! Highly reccomended! Thank you”

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Posted 1 year ago

“I love the yarn I bought I am part of a knit and natter group that knits for babies so it's great that I can buy yarn for that”

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Posted 1 year ago

“Excellent service, fast delivery and fantastic quality yarn. Will definitely be ordering again. Lovely confirmation email too, made me smile ☺️”

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Posted 1 year ago

“I bought some black crochet thread to replace the fringe on a favourite scarf. The thread is excellent, it arrived when I expected it to, well packed and in excellent condition. I have yet to start my project but I am looking forward to using the thread.”

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Posted 1 year ago

“Service was excellent and wool arrived quickly”

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Posted 1 year ago

“Lovely wool and received very quickly. Very big range of colours.”

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Posted 1 year ago

“Great mail order when unable to get to store, love it x”

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Posted 1 year ago

“Very please with service, delivery and DKwoll will be back soon for more”

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Posted 1 year ago

“I love the wool factory, it's my go to place to order yarn and is super affordable. Delivery time is always quick so I can keep creating.”

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Posted 1 year ago

“Very good service and prompt delivery of a product I had struggled to find elsewhere. Many thanks!”

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Posted 1 year ago

“Why did I ever start buying yarn from the wool factory, now I can’t stop. Beautiful yarn and excellent delivery service”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews