The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Nice and prompt response after order telling me when to roughly expect my delivery. Another message when my order was on the way to me and it came quickly. Everything I ordered in best quality, no issues whatsoever.”

The Wool Factory Ltd 5 star review on 26th April 2024

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Posted 1 year ago

“I am always happy with the prompt service and the quality of the yarn does not disappoint Thank you”

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Posted 1 year ago

“Fabulous assortment of colours. Fast and efficient response to online order. Delivery was quick. The whole process of ordering online was incredibly easy. Well done to you all.”

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Posted 1 year ago

“my order arrived promptly.”

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Posted 1 year ago

“Just love the sunbeam Aran yarn I use it to make bunnies for Easter & knits lovely also such a variety of shades. I’m from Leicester & while away at Mablethorpe for the weekend I visited there shop, all I can say is wow got so much choice in there & lovely staff so helpful 😄”

The Wool Factory Ltd 5 star review on 25th April 2024

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Posted 1 year ago

“Prompt friendly service no issues the wool was exactly as shown colours true to pictures very pleased”

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Posted 1 year ago

“Good quality wool and delivered properly”

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Posted 1 year ago

“Good value and love the sale! Good service every time.”

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Posted 1 year ago

“Easy to use, delivery prompt. I recommend you to any other knitter I know.”

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Posted 1 year ago

“Very quick”

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Posted 1 year ago

“It was my first buy and it impressed me , because it was a very quick turn around.”

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Posted 1 year ago

“Brilliant! Wide variety of yarn, great prices, friendly staff and quick delivery! Thanks!!”

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Posted 1 year ago

“all the wool i have received has been of good quality and definitely value for money! lots of choices. deliveries are often earlier than anticipated and its easy to change delivery address to hide the amount of wool i am buying from my other half! always compare the prices against other wool sites and this one is consistently comes out top.”

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Posted 1 year ago

“I have bought 3 lots of wool so far it is easy to order. And price is very good I have just started to knit a jumper and I have got other items that I want to do and patterns I want to buy. So will be shopping again”

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Posted 1 year ago

“the yarn I bought is worth the money and I will buy again but I have sufficient to do me just now”

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Posted 1 year ago

“Ordering from France for the first time I was amazed at the speed that my order was delivered Thank you so much”

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Posted 1 year ago

“I have had quite a bit of wool from The Wool Factory....all brilliant and knited up lovely! Will buy more thats for sure! Big Thanks! xx”

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Posted 1 year ago

“I found your service was excellent and very easy to find products required. Will definitely use you again thanks 0”

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Posted 1 year ago

“Again a very prompt delivery of lovely wool, a great company to deal with. Thank you.”

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Posted 1 year ago

“Amazing service, quick delivery, great quality wool, will definitely buy from again”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews