The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased some Hayfield yarn reduced to a fab price. I’d never used that particular yarn so didn’t know what to expect, I was pleasantly surprised. The yarn is of a good quality and there were some nice colours to choose from. I quickly made another order so I can make some jumpers for the winter. I would certainly recommend the yarn and this seller. There are many great yarns to choose from at great prices, in today’s climate I’m grateful I could purchase within my budget. I chose the Hayfield soft twist for its durability. I’m certainly going to be purchasing again from here and everything was packaged well and delivered promptly. The free delivery over £30 is another great way to save a little. Very impressed, thankyou so much”

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Posted 1 year ago

“Great company. Speedy service at great prices. I do a lot of knitting for the neonatal unit at our local hospital so was looking for somewhere to get wool at a reasonable price, found this company..... perfect 👍👍👍”

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Posted 1 year ago

“Really good quality”

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Posted 1 year ago

“I have bought quite a lot of wool from the Wool Factory and have always been pleased with the products. Delivery service is second to none”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Thank you Wool Factory. Ordered online via the website which was super easy to navigate, got full tracking info, and delivered to my door by my local postie. Excellent service.”

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Posted 1 year ago

“Love the wool and everything I have purchased has been exactly as required. The delivery is fast and customer service is exceptonal. Wouldn't shop anywhere else.”

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Posted 1 year ago

“Great items.thankyou.”

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Posted 1 year ago

“I love ordering my wool from here, apart from it being great wool and such great colours it is also such an easy way for me to buy as I struggle with my legs so don't have to go out of the house xx”

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Posted 1 year ago

“Excellent service I will order again in the future”

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Posted 1 year ago

“As usual very good prompt service at an excellent price. So pleased I found you.”

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Posted 1 year ago

“Been using the wool factory now a few years , the wool prices are great , they have a great range to choose from, the delivery is very quick would highly recommend”

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Posted 1 year ago

“ran out of wool. easy to find sane wool on this site. received prompt.”

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Posted 1 year ago

“i love the woola loti knit for other people”

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Posted 1 year ago

“Great service, very pleased with wool”

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Posted 1 year ago

“The wool is lovely and your price are reasonable thank you”

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Posted 1 year ago

“Always buy my supplies from here, great value for money, great range of yarn.”

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Posted 1 year ago

“Love the choice, the price, and especially the very quick delivery”

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Posted 1 year ago

“Very punctual with order and exactly as promised.”

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Posted 1 year ago

“Lovely yarns, great service & communication Thanks all at Wool Factory. Gail”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews