The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,116 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,116 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering from you,won’t be the last. Very fast delivery which is fabulous. Beautiful colours,have only used 2 & they crochet really nicely.can’t wait to try more colours!!”

Helpful Report

Posted 1 year ago

“I am a friend of Mrs Jean Nicol who I order wool for. I have experienced only 1 problem with the delivery of wool which the postman could not deliver. Since then I have asked for the postman to knock the front door and leave it in the hall and that is what has happened so far. The delivery is so quick as she recieves it within 5 days of the order. I would like to thank all of you who prepare her orders from beginning to customer receiving it. You all do a great job. Regards Kathy”

Helpful Report

Posted 1 year ago

“Good quality yarn, fair price and fast delivery. Perfect. Thank you.”

Helpful Report

Posted 1 year ago

“Quick delivery reasonable price .”

Helpful Report

Posted 1 year ago

“Fab wool ..good quality..great price..will buy again..quick delivery too..highly recommend”

Helpful Report

Posted 1 year ago

“Fabulous choices, good quality wool. I've ordered from this company several times now and I'm really pleased with the service they give”

Helpful Report

Posted 1 year ago

“Fabulous goods,fabulous service,fabulous delivery,fabulous experience!”

Helpful Report

Posted 1 year ago

“Managed to match some wool for me to complete cardigan. Very quick delivery. Many thanks.”

Helpful Report

Posted 1 year ago

“Pleasure to do business with ,orders don’t take to long to arrive nothing to much trouble good choice of wools , thank you .”

Helpful Report

Posted 1 year ago

“Every time I order from The Wool Factory I get excellent service and great quality of wool, your prices are fantastic and delivery times are very good.”

Helpful Report

Posted 1 year ago

“Fabulous service. Lovely knitting yarn and good value for money.”

Helpful Report

Posted 1 year ago

“Easy online ordering. Very good sevice, I cannot fault them.”

Helpful Report

Posted 1 year ago

“Found all the patterns I liked. Plenty of choice. Excellent delivery service. Came next day . Would highly recommend.”

Helpful Report

Posted 1 year ago

“Excellent service,fast delivery 10/10”

Helpful Report

Posted 1 year ago

“loved the yarn and it arrived quickly. Only quibble was that I didnt' get my first order discount”

Helpful Report

Posted 1 year ago

“Wool ordered with ease and delivered promptly. Very happy with the service”

Helpful Report

Posted 1 year ago

“Excellent and quick delivery. Wool is great and lots of different types of wool available. Very pleased with the quality and service”

Helpful Report

Posted 1 year ago

“The quality of wool is fantastic and the price incredible!. Every time I order the delivery is within the time specified and packed securely. I have recommended to family and friends and they are hooked as well. I will definitely be ordering again and again . Keep up the good work.”

Helpful Report

Posted 1 year ago

“Excellent quality, excellent service, excellent at everything!”

Helpful Report

Posted 1 year ago

“Brilliant firm to purchase from. Orders arrived packed excellently all my orders were there . Wool of excellent quality so veryvery pleased will be purchasing again in future”

Helpful Report

Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,116 reviews