The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your service. Would buy again. Would like to see a dark brown and black in the range that I purchased.”

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Posted 4 years ago

“I have been a customer for 4+ years now and have never had a problem with anything I have purchased. Fantastic quality good, fast response to any enquiries and prompt delivery. The wool factory has seen me through the COVID-19 crisis and I thank them from the bottom of my heart.”

The Wool Factory Ltd 5 star review on 6th May 2021

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Posted 4 years ago

“Great choice of wool, lovely colours, great price. I will definitely be buying from here again. Thank you for your quick service.”

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Posted 4 years ago

“Really pleased with my order. Arrived within a few days. Good price and excellent service. Will definitely use again”

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Posted 4 years ago

“Great online store. Quick delivery and well packed. Prices are good too with such a good selection to choose from”

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Posted 4 years ago

“Have ordered many times. Excellent service, fast delivery, lovely wool. Customer service is also fantastic. Would recommend to everyone”

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Posted 4 years ago

“Very pleased with the service and product I shall be buying more in the future”

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Posted 4 years ago

“Very happy wool is beautiful and will be ordering again very soon”

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Posted 4 years ago

“Very good quality and quick delivery. Thank you”

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Posted 4 years ago

“Absolutely brilliant customer service I forgot to download my patterns and asked for help which was rapidly sent out in an email thank you so much beautiful patterns”

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Posted 4 years ago

“Great service great delivery time arrived sooner than expected got exactly what I paid for prices are so reasonable”

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Posted 4 years ago

“My friends talk highly of the Wool Factory, and now I see why. My order for a pattern and wool arrived promptly and was well packaged. The wool is divine and even though I am a slow knitter I am enjoying knitting again. I recommend The Wool Factory, if you love wool you will love The Wool Factory.”

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Posted 4 years ago

“Quality is always excellent and a great range available at really competitive prices. Delivery is always really efficient and everything arrives in great condition. Always a repeat customer”

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Posted 4 years ago

“so pleased with my order good quality wool.”

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Posted 4 years ago

“The wool factory has a wonderful selection of wools. That’s very good Prices and very prompt delivery”

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Posted 4 years ago

“Very good quality wools, quick delivery. Very helpful if the wool you want is not in stock. Buy all my wool from wool factory. Enables me to knit baby blankets for hospital.”

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Posted 4 years ago

“As always excellent service, delivery quick and yarn is excellent quality, thank you”

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Posted 4 years ago

“Great service and fast delivery 😊”

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Posted 4 years ago

“Always excellent service.”

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Posted 4 years ago

“I am knitting a poncho for a friends 50th birthday and was looking for some super chunky wool in a lovely colour, Wool Factory came up with just what I wanted and at a fantastic price. Delivery was quick and came in a draw string bag. Thank you Wool Factory. I will add a picture, once i've completely the project!”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews