The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Good quality yarns at good prices. Prompt delivery.”

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Posted 5 years ago

“Amazing quality and lovely customer service. I will buy here again 100/100”

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Posted 5 years ago

“Came on time. Still knitting with it”

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Posted 5 years ago

“I discovered the Wool Factory whilst shielding due to COVID. Everything I’ve purchased has been good quality at great prices. I love going to the sale section and grabbing myself a bargain. Delivery is super fast too.”

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Posted 5 years ago

“Good quality yarn at reasonable prices and fast delivery and service. Love the variety available. All in all very pleased with my purchase.”

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Posted 5 years ago

“Excellent service, value for money.”

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Posted 5 years ago

“Good Cygnet Wool for knitting. Excellent service from Wool Factory”

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Posted 5 years ago

“Very helpful. Replied to my email very quickly. Please will my purchase.”

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Posted 5 years ago

“Excellent service a couple of balls was very thin but Roy’s different type and they were perfect beautiful colours as well would definitely recommend x😀”

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Posted 5 years ago

“First purchase with this company and glad to say very please with the product and the speed of delivery”

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Posted 5 years ago

“Wonderful service. Very easy site to use, with a very wide range of products. I have been very happy with the yarns I have purchased so far. Received my order within a few days of purchase, even during these challenging times.”

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Posted 5 years ago

“Lovely yarn and excellent service”

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Posted 5 years ago

“Very nice wool to crochet with Nice and soft. Thank you”

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Posted 5 years ago

“Excellent product and service too. I will certainly be ordering woo again”

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Posted 5 years ago

“Just started crocheting so wanted to get cheap wool to try a few things out. The wool factory had a wide range of good priced wool in multiple colours, perfect for me. Ordering was easy and delivery quick. Will be ordering again.”

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Posted 5 years ago

“The Wool Factory is my life line in this horrible time I would go no where else to get my supplies of wool all I need now is a bigger wardrobe for all the jumpers I am knitting. Thank you.”

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Posted 5 years ago

“Lovely wool and great service at a great price x”

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Posted 5 years ago

“As always quality wool at good prices delivered in as fast a time as services allow .”

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Posted 5 years ago

“Excellent service thank you”

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Posted 5 years ago

“The wool factory is phenomenal. Wool arrives on time. Price was excellent and quality extremely good. Would recommend this company to everyone.”

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Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews