The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple and efficient sums up my experience. Easy to order. Reliable delivery. Parcel sensibly package with the minimum packaging. Quality product at a competitive price. What's not to like!”

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Posted 2 months ago

“So happy to have found The Wool Factory. I needed to find a digital pattern for a children's hat to use up leftover wool from a cardigan pattern. I found the perfect match here and received the digital pattern within minutes of placing the order, even though it was quite late in the day.”

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Posted 2 months ago

“Great choiceof yarns and competitive prices, I have yet to visit the factory, I will be in the future, but online is as good.”

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Posted 3 months ago

“Excellent service ,good value for money and very helpful and friendly staff. I always use them now as the quality of their wool is brilliant and knits well.”

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Posted 3 months ago

“Very happy with my order will be ordering again soon”

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Posted 3 months ago

“Lovely yarn, well packaged. Thank you”

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Posted 3 months ago

“The yarn was very good quality and exactly what I expected it to be”

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Posted 3 months ago

“I always enjoy ordering wool and accessories from the Wool Factory. It is always easy to order and fast delivery. I have ordered many different types of wool and they have all been lovely to knit with. I was most impressed with the Next Gen DK recycled fibre, I was a bit dubious when I first ordered it, but it is so easy to knit with and knits up very well, it is also very soft. Definitely worth it. Thank you Wool Factory.”

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Posted 3 months ago

“Nice service, goodnprices”

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Posted 3 months ago

“Brilliant people”

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Posted 3 months ago

“Beautiful soft wool, lovely to work with, highly recommended x”

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Posted 3 months ago

“Very pleased”

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Posted 3 months ago

“Good communication about my order & speedy delivery.”

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Posted 3 months ago

“I've ordered from The Wool Factory web site many times. The site is easy to navigate and order from. Everything I've ordered is good quality, delivery is quick and items are well packaged. I always receive an excellent service.”

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Posted 3 months ago

“I have ordered twice from you,and have been very pleased with the wool,and a very Quick delivery service.I just need to order more next time to cover getting the wool at sale price, with adding the cost of delivery on it.highly recommend your business.Linda.”

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Posted 3 months ago

“Fantastic service, prompt and an amazing selection. Lovely organza bag as well x”

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Posted 3 months ago

“Lovely wool and speedy delivery 😊 Great altogether 😊😊”

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Posted 3 months ago

“very pleased with the service will defo use the wool factory when needing more wool thankyou Janice Taylor”

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Posted 3 months ago

“I have placed orders with you in the past and have always been very satisfied. I will continue to buying more in the not too distant future. I have always been happy with the wool, also the colours. I will be ordering again once I have used up what I have at the moment. I can always rely on your wool. Thank you.”

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Posted 3 months ago

“Very prompt delivery. Very good quality.. I am crocheting cat blankets for charity!!”

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Posted 3 months ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews