The reason for the, 2 stars is because of the, 38% that you take from the refund. I understand that there is admin fees etc,but at 38% that is outrageous. My tax, refund, was almost £800 when I received it, it was just under the £500 mark. You should state that you take 38% in the, forms and, that you are 3rd party company. I didn't know, this until I phones up 3 weeks after I received a letter from DWP saying I'd receive my check with 14 days of that letter. Which never happend. It was almost a month before I got mine. The lady who I spoke to in your team, on the, phone was very polite and very helpful and, she speeded up the, process to get my cheque to me. I would, 100% use your company again, but on one, condition.. You drop the percentage down to 20% and state at the top of every form that you are, a 3rd party company and that you take a percentage.