Overall, I am displeased with the service the company has provided me with. Not only is the percentage, which you take, undeniably extortionate, my experience was inadequate. My original cheque got 'lost' in the post and I had to wait several months for a new one to be reissued. Which then delayed the process even further. HMRC did the correct thing on their end when I spoke to them. No one could provide me with an adequate reason as to why the cheque had been lost. Please can I ask, as per the privacy policy on your website, that all of my details are deleted from your system as I unfortunately will not be using the Taxrefundcompany again.