The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with my plants”

Helpful Report

“Good and fast service, plants look very good and healthy.”

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“I was happy with the website and the promptness of the delivery!!”

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“Very good service and love my new plants”

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“Great experience”

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“I ordered three plants from The Stem and I was extremely pleased with the ordering and delivery service from start to finish. The plants I ordered were the Boston Fern, the Fiddle Leaf Fig and the ZZ Plant (all medium)- other than the Fern (which sheds leaves all over the place and is not easy to look after) I am very pleased with my choices. I would not recommend the Boston Fern.”

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“arrived on time, plants in good condition - overall happy”

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“I loved the service: website, delivery man, plant and planting a tree with every order. Only issue was arriving 10 minutes after allotted time slot but the delivery man was super friendly. I have already recommended The Stem to friends”

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“Love the plants that came potted and wrapped in paper (rather than plastic), delivered by a friendly plant-loving courier. Thank you!”

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“Lovely service and lovely plant.”

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“I ordered English ivy. The plant is in beautiful condition, delivery was reasonably priced & on time. Will definitely be using Stem again!”

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“Like the plant. It looks exactly like the picture. I am also pleased with the service. Arrived on time. However, I didn’t realise they won’t deliver to my address, so I had to use my parents address for delivery. It was a bit of a hassle.”

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“Nice personal outreach following small issue.”

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“Arrived early and was neatly presented. I love my ivy plant and looks great on my bookshelf!”

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“Really pleased to be able to use Stem to order a plant to be delivered for my sister in her birthday. Some systems a little clunky (be good to streamline so that people are not getting emails addressed to the person they are gifting the plant to) but my sister loved the plant so a happy customer!”

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“Quick, easy and beautiful plants”

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“Rapid and good service!”

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“I appreciate the fast delivery. The cactus is lovely. However I have a problem with the cactus because it came leaning to one side in the pot. Until I re-pot it I have had to prop it up so it stands straight and not keeling over.”

Helpful Report

Hi Esther, thank-you for your review - these tall Cactus Euphorbia do have very shallow roots and can lean a little in the pot. We hope that you enjoy your cactus and hope to see you again soon :)

“The plant was good quality healthy. Delivery was accurate. The card containing seeds is a very good idea.”

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Thank-you Judit - we hope you are still enjoying your plant!

“Quck and easy process. Lovely tree.”

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Thank-you so much for choosing us for your Christmas Tree, we are glad you liked our service and we hope you will choose us again next year!

The Stem is rated 4.9 based on 4,918 reviews