The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the big variety of plants from your website. I would consider buying again. The only slightly negative thing, like in many other websites is the high price required to qualify for free delivery. Last my the most important part- my calathea plant is just gorgeous”

Helpful Report

Hi Yiannis, Thank you for your kind review and your honest feedback about delivery costs. We think £50 is right for us at this time, but are always open to improving and changes as we grow. Thanks again for being part of The Stem community. We hope you shop with us again! Best Wishes, Lana

“The plant was delivered as promised. I wish there had been a care guidance with it - perhaps this is something to think about for future reference”

Helpful Report

Hi Susan, Thank you for your review and your feedback. We appreciate it! We have updated our website with more care guidance and continue to improve/tweak as we go. Thanks again for being part of The Stem community. We hope you shop with us again! Best Wishes, Lana

“Loving plants from the Stem. Have 2 orders already. Love that it comes with no packaging and plants arrive healthy and watered.”

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“The plants are beautiful and I would have given 5 stars if they would have a contact number to discuss delivery options or in case of last minutes issues. Nice people.”

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“Friendly team. Very helpful and delivered exactly what I ordered”

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“I got a tall plant which arrived in very good condition with only a couple of brown spots in the leaves and a couple of branches had been cut off. The weight was exactly has advertised. Delivery was exactly as scheduled.”

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“Great plants and efficient service! Happy customer👍”

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“I ordered a terrarium for my husband's birthday and having looked at many, I was really happy with the quality and appearance of this one, especially considering the price which I felt was very reasonable. My only criticism would be that it arrived in an open cardboard box so I was glad my husband hadn't gone to the door to bring it in as he would have seen what it was! Overall though I am very satisfied, thank you The Stem! 😊”

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“Good product, quick delivery.”

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“Excellent quick service. Plant is very healthy and of a good size. Thank you.”

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“The plant is beautiful”

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“The plant is gorgeous and in amazing condition. My only negative is I'm not sure how long this was left on my doorstep as no one seemed to knock!”

Helpful Report

Hi there, Thank you for your kind feedback, we greatly value any feedback that our customers have for us, and we use this to improve upon the service that we offer! Our drivers usually knock unless requested otherwise. Apologies this did not happen on this occasion. Best Wishes, Lana

“Excellent service”

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“Great communication and perfect plants. Thank you!”

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“Plants look nice and health, but soil was exceptional dry, could have been moist.”

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“The website is clear and informative, delivery is quick, the quality of the plants meets expectations and the YouTube videos are amusing and helpful”

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“Great personal experience”

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“I had no idea how small a business The Stem is so I was extremely impressed by how efficient they are! They delivered my plant within a few days, and the chap who delivered it was lovely. The plant itself is beautiful and fantastic quality. I will absolutely be buying from them again soon!”

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“Beautiful healthy plant arrive with a lovely pot, delivered within time window. Thank you !”

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“Website is very informative. Delivery is very fast Plant is as described and pleased in healthy condition - however a couple of stems broke during transit but the plant I ordered is a very delicate plant .”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews