“The price offered on the comparison site was not the price I ended up having to pay.
The insurer had no record of a claim which I had listed - so that increased the premium.
In addition, the insurer did not have a record of the modifications I had listed for my pick up, so I had to call them to amend. Fortunately, they waived the admin fee and did not increase the premium for this - but a frustrating waste of time, nonetheless.
Seems as though the comparison site did not communicate properly with the insurers...
Overall, very unimpressed and will not be renewing through The Van Insurer.”
“They found my van on the website by using the reg so I used that, when they called me up to confirm the details they said the van was an automatic but it’s a Manuel and to change it was an extra £48 on the premium, also the ‘occupation’ section isn’t clear, I put that I was an engineer as that’s what I do but when I was called it had to be changed to ‘company director’ which was then an extra £40, so website has wrong details for vans and not clear that you don’t actually write your occupation, I’m sure if these details for correct on the website I wouldn’t have had to pay a ridiculous amount of money to say my van is a Manuel”
“Gave me a quote online when I went to buy after going out and buying the vehicle it wouldn’t let me buy on line. I had to ring to buy. When I was put through I gave the exact same details and the quote went from £3659 to over £9000, which I couldn’t afford. So be careful with these quotes!!”
“Absolutely shocking, got a quote for £1200-1400 from the van insurer and regardless of how many times I inputted my details, the quote barely changed, I then contacted the cheapest insurer and was informed that the van insurer quotes are wrong and I had to pay £2000+ for that cover. Now paying over the odds for my insurance because the insurer claim the quote was incorrect which in my opinion I should of been able to pay as I purchased the vehicle based on that quote, the insurer also used my details and the quotes apparently came back 2000+ although I copied The details they used and it also came back at 1400. Absolutely shocking experience and do not recommend.”
“I have lost £54 for cancellation policy as the price increased from little one up to more than I could imagine. I've spent almost one hour on the phone when one person redirected me to another. Waste two days in total.”
“Decided to use this company as price was good. Called to clarify a few details, told to do it online as it is cheaper. Completed everything and took out the policy, to then get bombarded with e-mails, texts and calls, to validate it! Sat on the phone for 20 mins whilst an incompetent worker went through all the details I had already inputted. I realised that if it is this hard to buy insurance it is time to walk away, imagaine if I had to claim! I was then told they would take £25 admin fee, even though the insurance had not started, as it still was not agreed by the underwriter! Buyer beware....”
“So had a quote, paid online and it was cheap, then they rang me up to confirm details, fair enough I had made a mistake, the put price up by £130, I said no thanks, I will cancel, I had a cheaper quote and charged me £25 cancellation fee for the privilege, had the policy 10mins. Sour grapes you think ! Nope ! Went back online and corrected my mistake and the policy re quoted £13 cheaper so they are absolute sharks. I would avoid.”
“Took out insurance policy on 2nd of October 2019 payed deposit insurance company says its insured but police impounded my vehicle saying it doesnt now I've got to pay 150 to take my vehicle out of impound an it's still not showing as insured on mid”
“Although I ticked not to be contacted while registering, you phoned me before I had time to get a quote. That tells me all your bothered about is the hard sell..not what I'm looking for from any company associated with my company's van insurance... I clicked off you site and blocked your number... Here is a idea try giving your customers what they want instead of what you can sell them!.