The Van Insurer Reviews

Name: The Van Insurer
Rating: 4.59

4.6 Rating 2,033 Reviews

93 %

of reviewers recommend The Van Insurer

4.6

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

The Van Insurer 5 star review on 20th April 2022

Gregory

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over 3 and half years have been waiting for my non fault to be closed, only to be told third party admitted liability literally 3 months after the incident. Now I have to wait for hard party to pay these scammers off before they can closed my claim. Even though this was clearly not my fault, I've had to pay the premiums and will have do so until third party decide to pay these scammers. These do not look after customers whatsoeve, all they care about is money”

Helpful Report

Posted 6 months ago

“I filled out the forms on the van insurer website, when I took out a policy, apparently I had declared I don't have any non motoring convictions ( not true, unfortunately I do). But this means that the insurance policy I took out is invalid and I have to pay a cancellation fee even though I'm in the cooling off period and I have to now say I have been turned down for van insurance. ( Also Mustard is an identical form so don't use if you have a conviction)”

Helpful Report

Posted 9 months ago

“Please please please do not use this company to insure your van I used them dint realise I could only use my not claims on one vehicle don’t worry they said once you’ve cancelled your old policy the price will come down to the original quote yeah right charging me £600 more a year and wanted to give me a £30 refund been over two months now and it’s still not sorted out so save yourself the aggravation and use someone els!!!!!”

Helpful Report

Posted 10 months ago

“Not very pleasedwith a compant that doubles the price of insurance in one week.”

Helpful Report

Posted 1 year ago

“Very difficult”

Helpful Report

Posted 1 year ago

“Not very good the day I enquired was one price, the following day it went up over £200, I only went with them because I needed cover will never use them again, I thought hastings direct were fair but I found out to my cost they are not!!”

Helpful Report

Posted 1 year ago

“Way more expensive,then after wasting my time online,some clown from the office cold calls me to say they could get a better price ,wasted my time and offered me a worse price.Waste of time ,don’t use again”

Helpful Report

Posted 2 years ago

“Won’t be using again”

Helpful Report

Posted 2 years ago

“Took a deposit then gave higher quotation price after phone call and then was told if I’m cancelling I can’t get deposit back it’s like a sly selling tactic”

Helpful Report

Posted 2 years ago

“They quote a cheap price on line then use any excuse to say you haven’t done it right, then try and sell you a more expensive policy. When it happened this year I remembered they had done exactly the same thing to me the year before.”

Helpful Report

Posted 2 years ago

“it's a cartel isn't it? what happened to brokers and being able to find without google search manipulation”

Helpful Report

Posted 2 years ago

“Great problem proving my NCB on other vehicle won't accept letters emails from other company. Won't except j peg documents. Spent hours on the phone trying to sort it out.”

Helpful Report

Posted 2 years ago

“Been waiting for 3 months for my policy ???? Still nothing ???”

Helpful Report

Posted 2 years ago

“Most useless company I've genuinely had the displeasure of ATTEMPTING to use. Gave me a decent quote for insurance I paid what I assumed was the deposit albeit was only £5 first time then £6 the second time so not big money. Got a link to their My Portal telling me I was insured but had to phone again to validate. Twice I went through this and both times was told my insurance quote was no longer valid and they couldn't offer the discount and I would have to go through the process again. I was never insured once. I believe they take your deposit and then search further for insurance quotes. COMPLETE SCAM AVOID IF POSSIBLE. Direct Line were £40 more expensive and I had my Certificate seconds after paying.”

Helpful Report

Posted 2 years ago

“Never go with this company. Very poor service. Hard to get hold of rip you off. Nightmare company.”

Helpful Report

Posted 2 years ago

“Just a big con give you one price then when you ring after they take a deposit they put hundreds of pounds on so you say no and they keep the deposit,,,, stay clear”

Helpful Report

Posted 2 years ago

“Hi van insurance they are absolutely useless, wrong pricing then not getting back to me and then cancelled my policy without a letter in the post …”

Helpful Report

Posted 2 years ago

“I believe I have been over charged with too little options, for instant I am the only person who can drive this van and it's commercial insurance. I have see other insurance offering a policy anyone who is over 25 years can drive. So that I feel I am stuck with this policy”

Helpful Report

Posted 2 years ago

“Horrific experience with QUOTELINE DIRECT, they upped the cost of the policy without explanation, and when I cancelled the policy, they charged me a further £70. Absolute scam, do not use 😒”

Helpful Report

Posted 2 years ago

“I paid £330.35 for van insurance. They cancelled my insurance due to apparently undisclosed facts. Namely I had misled them about my annual mileage. Even though I told them I was now retired and my mileage would be 5 to 6 thousand. When they checked my previous annual mileage while I was working and using my van on a daily basis so the mileage was more than double . That was the excuse to cancel my insurance. Now causing me extreme problems to get insurance. I paid over £330 and they returned me £222.56. All for about three weeks insurance.”

Helpful Report

Posted 3 years ago

The Van Insurer is rated 4.6 based on 2,033 reviews