The Van Insurer Reviews

4.64 Rating 1,597 Reviews
94 %
of reviewers recommend The Van Insurer
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Anonymous  // 01/01/2019
Be careful out there
They will cheat you read everything they say
Posted 1 month ago
The price offered on the comparison site was not the price I ended up having to pay.

The insurer had no record of a claim which I had listed - so that increased the premium.

In addition, the insurer did not have a record of the modifications I had listed for my pick up, so I had to call them to amend. Fortunately, they waived the admin fee and did not increase the premium for this - but a frustrating waste of time, nonetheless.

Seems as though the comparison site did not communicate properly with the insurers...

Overall, very unimpressed and will not be renewing through The Van Insurer.
Posted 2 months ago
Filled everything in online then had to go through the whole thing again over the phone. Terrible call centre phone handler.
Posted 2 months ago
Sent me an email stating:

"Found a cheaper online insurance quote?
Call us on 0330 022 9022

We guarantee to beat it*

You'll need your quote reference number: 197**********

This is false advertising - The number belongs to A-Plan and they would not honor the Guarantee and denied that thy have a connection with you. This is completely unacceptable.
Posted 4 months ago
Absolutely diabolical of a company, would never recommend, nor use, I’m having to turn to newspapers. press, and financial ombudsman. Very poor company
Posted 5 months ago
They found my van on the website by using the reg so I used that, when they called me up to confirm the details they said the van was an automatic but it’s a Manuel and to change it was an extra £48 on the premium, also the ‘occupation’ section isn’t clear, I put that I was an engineer as that’s what I do but when I was called it had to be changed to ‘company director’ which was then an extra £40, so website has wrong details for vans and not clear that you don’t actually write your occupation, I’m sure if these details for correct on the website I wouldn’t have had to pay a ridiculous amount of money to say my van is a Manuel
Posted 7 months ago
Terrible customer service and very dishonest, would NEVER recommend to fellow tradesmen.
Posted 7 months ago
Gave me a quote online when I went to buy after going out and buying the vehicle it wouldn’t let me buy on line. I had to ring to buy. When I was put through I gave the exact same details and the quote went from £3659 to over £9000, which I couldn’t afford. So be careful with these quotes!!
Posted 8 months ago
Absolutely shocking, got a quote for £1200-1400 from the van insurer and regardless of how many times I inputted my details, the quote barely changed, I then contacted the cheapest insurer and was informed that the van insurer quotes are wrong and I had to pay £2000+ for that cover. Now paying over the odds for my insurance because the insurer claim the quote was incorrect which in my opinion I should of been able to pay as I purchased the vehicle based on that quote, the insurer also used my details and the quotes apparently came back 2000+ although I copied The details they used and it also came back at 1400. Absolutely shocking experience and do not recommend.
Posted 8 months ago
do not wast your time, very poor service.
Posted 10 months ago
I have lost £54 for cancellation policy as the price increased from little one up to more than I could imagine. I've spent almost one hour on the phone when one person redirected me to another. Waste two days in total.
Posted 10 months ago
Very amateur company, it seems as though no one speaks to one another and no one seems to be able to make a decision, it’s a cheap quote, but you really do get what you pay for.
Posted 11 months ago
Joke of a company. Would never use again.
Posted 11 months ago
Claimed I had not filled my details in correctly, premium raised significantly then wanted to charge me for cancellation. Avoid at all costs.
Posted 1 year ago
Decided to use this company as price was good. Called to clarify a few details, told to do it online as it is cheaper. Completed everything and took out the policy, to then get bombarded with e-mails, texts and calls, to validate it! Sat on the phone for 20 mins whilst an incompetent worker went through all the details I had already inputted. I realised that if it is this hard to buy insurance it is time to walk away, imagaine if I had to claim! I was then told they would take £25 admin fee, even though the insurance had not started, as it still was not agreed by the underwriter! Buyer beware....
Posted 1 year ago
after spending over an hour on the phone to you we could have got it cheaper some where else. Had to take my partner of the insurance not happy at all. kind regards Carol Tye
Posted 1 year ago
So had a quote, paid online and it was cheap, then they rang me up to confirm details, fair enough I had made a mistake, the put price up by £130, I said no thanks, I will cancel, I had a cheaper quote and charged me £25 cancellation fee for the privilege, had the policy 10mins. Sour grapes you think ! Nope ! Went back online and corrected my mistake and the policy re quoted £13 cheaper so they are absolute sharks. I would avoid.
Posted 1 year ago
Took out insurance policy on 2nd of October 2019 payed deposit insurance company says its insured but police impounded my vehicle saying it doesnt now I've got to pay 150 to take my vehicle out of impound an it's still not showing as insured on mid
Posted 1 year ago
Poor customer services and over priced
Posted 1 year ago
Although I ticked not to be contacted while registering, you phoned me before I had time to get a quote. That tells me all your bothered about is the hard sell..not what I'm looking for from any company associated with my company's van insurance... I clicked off you site and blocked your number... Here is a idea try giving your customers what they want instead of what you can sell them!.

Ps; I can now add your email to the spam 🤗
Posted 1 year ago
The Van Insurer is rated 4.64 based on 1,597 reviews