The Van Insurer Reviews

Name: The Van Insurer
Rating: 4.59

4.6 Rating 2,033 Reviews

93 %

of reviewers recommend The Van Insurer

4.6

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

The Van Insurer 5 star review on 20th April 2022

Gregory

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found a cheaper quote by 96.00”

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Posted 1 month ago

“lines of sensible communication almost impossible with your company. Also rediculous increase in premium. Will not use again.”

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Posted 1 year ago

“Whilst I'm happy with the competitive cost of the policy I'm very unhappy with the policy of auto renewal! This is a con! I have van insurance and motorbike insurance and before renewal I shopped around for a better price and changed insurance company for both and then auto renewal took a full year of insurance for both old insurance suppliers so I had two policy's for each vehicle! I had to take time out of my busy day waiting on a call queuing system for ages! The lame excuse for auto renewal is to stop people being uninsured, well I'm responsible enough to make sure that I'm insured as the vehicles are relavely expensive and I don't drive uninsured but I don't need the nanny state and mafioso insurance company's taking advantage! I used to go to the bank and make sure there wasn't enough funds for them to steal my money without consent but there is no bank near to me anymore and its a 40 mile round trip-thanks lloyds! Your shysters on the same level as insurance companys! I would have given a higher rating but with what happens every year I won't give a decent rating whilst auto renewal is in place! BAN AUTO RENEWAL NOW!!!”

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Posted 1 year ago

“didnt compete on price”

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Posted 2 years ago

“Poor service. Used in 2022 great. Whilst in hospital, I had to cancel DD, had to renew again through van direct. I've been loaded with over £300 due to this fact. Had convo and sent emails to no resolve. Go direct in future, not a broker. Unhappy.”

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Posted 2 years ago

“Very very expensive charged extra £200 for no fault claim paid by other party won't be insuring again”

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Posted 2 years ago

“The portal is a nightmare drop it and you would get 5stars the portal as put me off using you again”

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Posted 2 years ago

“Still waiting for my documents , so i can cancel my previous insurance policy. Also need to produce them.”

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Posted 2 years ago

“Not good, the insurer cancelled my cover with no explanation. I'm now having to go through the whole process again.”

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Posted 2 years ago

“Ridiculously over priced”

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Posted 3 years ago

“this insurance is very expensive for me ,on the website we have taken out insurance for 2600, and your broker has made £ 4,600 ,I'm a small businessman, just me and my car, we need business insurance, but I didn't expect to pay half the price of my car just insurance”

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Posted 3 years ago

“Wasn't overly impressed with the whole process. The website seemed easy to use. But you just put your details on there and I got inundated with phone calls for the next week or so and ended up having to block a number of them because they wouldn't stop calling back. I'd prefer if I could just see my quote online like other comparison websites.”

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Posted 4 years ago

“I will not use these again a compleate joke please avoid. do not use”

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Posted 5 years ago

“Had to leave message for them to ring back , no one did”

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Posted 5 years ago

“Did an online quote stating the Full EU nature of my driving license. Quoted a certain amount, I was then asked to pay 600 additional pounds when specified (on the phone) that the license was Italian, without any explanation on the reason of this ridiculous extra charge. I guess this have to do more with the insurance company ethic (null) than with the site itself, but expect surprises, with quotes not matching the final price. I suggest Van Insurer should put more effort to avoid/limit that, 600 pound difference is a lot of difference.”

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Posted 6 years ago

“Paid out more on my van insurance what I first except. I feel that I have been rip off.”

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Posted 6 years ago

“My quote almost doubled when I told them that I had access to another vehicle, although I never drive the other vehicle since accepting the quote from you???”

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Posted 6 years ago

“Have not received any paper work or e.mail regarding this policy look toward to your reply g bourn”

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Posted 6 years ago

“Got inundated with phone calls, even the quotes received on this website had to be requoted once I contacted the insurance companies. So ended up going through the whole process again on the phone only to get a completely different price.”

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Posted 8 years ago

“no”

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Posted 9 years ago

The Van Insurer is rated 4.6 based on 2,033 reviews