Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 1,000 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time on the day of my choosing. Product I ordered was exactly as required. Very happy customer”

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Posted 1 year ago

“Good product but carrier turned up without correct equipment to deliver which meant a delay of three days for delivery.”

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Posted 1 year ago

Hi Julia, thank you for taking the time to leave a review. Sorry the delivery side of it affected your review. I've just checked and we weren't made aware of any issues with delivery delays for you so I'll definitely pass this feedback onto the UPN depot for you. Thanks, Jacqui

Posted 1 year ago

“Really pleased with the quality of the service we received. Communication on the day of delivery was brilliant too. Was definitely ordered from this company again.”

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Posted 1 year ago

“Excellent service easy ordering, fast delivery.”

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Posted 1 year ago

“Used a couple of times now for stone chippings. Good prices, simple to order online and you can choose your date of delivery. Once out for delivery the tracking wasn’t so good so had to make sure someone was in until it arrived but that was ok.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for the 5 stars Kevin!

Posted 1 year ago

“I have used this company twice now and will only use them in future. The team at HQ are really helpful if you have any queries, they do exactly what they say, easy payment, easy delivery, great products. I have no hesitation to recommend.”

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Posted 1 year ago

Thanks Sara for the great feedback especially about ourselves ☺️ your photos look great on how you've used the rockery! We look forward to getting any future orders from you!

Posted 1 year ago

“I ordered a large bag of chippings. The process was straightforward and delivery was easy and effortless.”

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Posted 1 year ago

Glad you found everything easy Jan & you're happy with everything.

Posted 1 year ago

“Great price, quick delivery and really good product.”

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Posted 1 year ago

Thanks for the great feedback Adam, we appreciate it

Posted 1 year ago

“delivery went smooth and as expected, great quality product”

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Posted 1 year ago

Thanks for the great feedback!

Posted 1 year ago

“Thanks for the prompt service. The product (alpine grit) is ideal because the grit is the smallest I could find at a reasonable proce which means that it is ideal regarding drainage especially for plants that do not like their roots to be touching water e.g. in a clay soil. This is the second time I have ordered which demonstrates i am pleased with the product”

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Posted 1 year ago

Thanks for the great feedback Martin, it's lovely to hear from a returning customer. We appreciate the 5 star reviews.

Posted 1 year ago

“Delivery excellent efficient left just as I asked Thankyou”

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Posted 1 year ago

Thanks for the great feedback Julie!

Posted 1 year ago

“Ordered with know problems and delivered within days . Perfect colour stones.”

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Posted 1 year ago

Thanks for the great feedback Nicola!

Posted 1 year ago

“The item arrived on time and as promised, the only negative, hence the four stars, the dispatch emails and updates are lacking. They send an invoice with an expected date and that's it until it arrives.”

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Posted 1 year ago

Hi Stephen, thank you for taking the time to leave a review. I've passed your feedback onto the haulier as we outsource this. When your order is dispatched the email you receive from us does have the haulier's contact details on there and a link to track the delivery. Glad you're happy with your order though.

Posted 1 year ago

“Delivered on time. High quality stones. Cannot fault.”

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Posted 1 year ago

Thanks for the review!

Posted 1 year ago

“Into feted my garden stone in dove grey product is great quality and the service was really straightforward and really good”

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Posted 1 year ago

Glad everything went well for you Gemma! Thanks for taking the time to leave a review, thanks Jacqui

Posted 1 year ago

“We have an issue with the colour of the stone. They have been really helpful sending us samples and now sending more white free of charge. Excellent customer service from Jackie.”

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Posted 1 year ago

“A+ easy online website. Fast delivery. Will use again.”

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Posted 1 year ago

Thanks for taking the time to leave a review!

Posted 1 year ago

“Great communication and very friendly staff”

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Posted 1 year ago

Thank you for taking the time to leave us a review Gary.

Posted 1 year ago

“Delivered when i requested. Price including delivery beats competitors. Delivery driver was lovely and had common sense. We will be buying again”

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Posted 1 year ago

Thanks for taking the time to leave a review Tanya.

Posted 1 year ago

Stone & Garden Direct is rated 4.6 based on 1,000 reviews