Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 915 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 915 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 20th April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product & price were spot on however I emailed them to tell them the delivery driver damaged my property whilst delivering to me and no one even bothered to reply. Very disappointing. Otherwise I’d have reviewed 5 star”

Helpful Report

Posted 9 months ago

Hi Damian, Thank you for leaving the review, apologies you haven't received an email from us. We do have your email & photo from from 7th July, we forwarded this onto the haulier the same day who then in turn speaks to the delivery depot/driver for us. We're just waiting to hear back from Hastings Freight (I have actually chased this up for you today) and then we'll be in touch with yourself, I'll email you an acknowledgment to your email though for reference. Thanks, Jacqui

Posted 9 months ago

“Generally good although the courier lost one of the bags of stone from my first delivery, which was later found and delivered the following day.”

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Posted 9 months ago

Thanks for taking the time to leave a review David, apologies there was an issue with a bulk bag being temporarily lost at the depot for a day.

Posted 8 months ago

“We were disappointed the bag was underweight by at least 150kg. We were offered a small refund but it did not cover the cost of having the buy smaller bags locally to finish our job, so we were out of pocket.”

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Posted 9 months ago

Thank you for taking the time to leave a review Dan. The refund of 20% of your paid price was given in relation to you saying that 140kg had been lost in transit, out of a 850kg bag this worked out at 20% so this is all we could offer as an apology. Apologies the local garden centre you bought the single bags from retailed at a higher cost.

Posted 9 months ago

“Pleased with the stones, up dated all the time on my delivery, the delivery guy was very helpful and polite, I would definitely recommend you to other people , thank you for your service x”

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Posted 9 months ago

“Quality stone received. Would Recommend buying from this company.”

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Posted 9 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review Viv! 😊

Posted 8 months ago

Thanks for the lovely review Viv!

Posted 8 months ago

“Excellent service. Ordering on line was simple & straight forward. Did ring The Stone & Garden company & spoke to a very knowledgeable receptionist. The multi-mix spar was delivered on agreed date by Palletways within a two hour slot. Drivers were very helpful.”

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Posted 9 months ago

Hi Marie, Thank you for taking the time to leave a great review regards your order! I'm really glad we were able to answer any queries you had on the phone also! Thanks, Jacqui

Posted 8 months ago

“Super helpful delivery staff. Rob is simply wonderful. High quality chipping. Thank you”

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Posted 9 months ago

Thank you for leaving a great review for us and the delivery company!

Posted 8 months ago

“Great service and high quality product at excellent price point. Delivery could not have gone smoother! High recommend 👍”

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Posted 9 months ago

Thanks for the great review Alistair!

Posted 8 months ago

“very easy to oreder, profesional and delivery on time”

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Posted 9 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review Tibi! 😊

Posted 8 months ago

“Good pricing and very helpful staff. Would definitely recommend”

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Posted 10 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review Mark! We look forward to receiving any future orders from you. 😊

Posted 8 months ago

“Excellent company, delivery date and time was spot on. Thank you”

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Posted 10 months ago

Sorry for the delay in but thank you for taking the time to leave us a 4-star review Emmanuel! 😊

Posted 8 months ago

“The goods, and delivery process is fine. Just that when the pallet was delivered it wasn’t lifted high enough, and left scraped drag marks on the driveway & path outside my house. These haven’t washed away with rain either.”

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Posted 10 months ago

Sorry for the delay in but thank you for taking the time to leave us a review! Apologies for the issue with your driveway, as we're only insured for kerbside delivery leaving the bulk bags anywhere else are at drivers digression.

Posted 8 months ago

“Fantastic service. It was easier to order, delivery was easy and the product has exceeded our expectations”

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Posted 10 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review Emma! 😊

Posted 8 months ago

“Had several bulk bags of good quality decorative bark, always keeps you updated about delivery, web site easy to use, I would recommend this company.”

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Posted 10 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review Janie! 😊

Posted 8 months ago

“Quick and easy to order. First-class delivery.”

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Posted 10 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review William! 😊

Posted 8 months ago

“Very good service well done”

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Posted 10 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review Andrew! 😊

Posted 8 months ago

“Made 2 purchases over a 2 year period. Excellent service and communication around thr order and delivery. Lots of choice for delivery times amd able to request where the stones are left.”

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Posted 10 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review Christine! We look forward to receiving your 3rd order when you're ready! 😊

Posted 8 months ago

“Hi delivered on time and put were requested thank you 😊”

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Posted 10 months ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review! 😊

Posted 8 months ago

“Perfect:) delivered on time and product was as we expected. Driveway looks great”

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Posted 10 months ago

Thanks for taking the time to leave us a 5 star review!

Posted 10 months ago

“Delivery date was not kept to which meant that I wasted an entire afternoon, then the revised delivery date of the following day didn’t show up on two of the following times given and finally arrived end of the day Another day wasted, therefore i don’t have anything good to say when you are using a delivery company that lies or just can’t be bothered”

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Posted 10 months ago

Hi Leon, Thank you for taking the time to leave a review; we welcome feedback whether it be negative or positive. I've already raised your feedback to Hastings who will pass this onto the delivery depot for you regarding your delivery. Apologies for this once again but we hope that you are happy with the product ordered! Thanks, Jacqui

Posted 10 months ago

Stone & Garden Direct is rated 4.6 based on 915 reviews