Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 993 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick FREE delivery on bulk bag of stones for a great price. Spoke with cutomer services on delivery and they were great. Friendly and helpful. I've already recommended this company to neighbours as I was very pleased with the purchase and I will use them again. I wish all purchases online were so good.”

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Posted 6 years ago

Hi Roger, Thank you for writing such a positive review of The Stone and Garden Company and recommending us. We are glad that you were happy with the 20mm Red Granite you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“ordered the marble stone, good quality, quick delivery, I'm very pleased”

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Posted 6 years ago

Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“So good we bought again. We ordered 850kg grey slate 40mm. Excellent quality product, communication from order to delivery was very clear, delivery time was precise with no problems. Whatever our garden and landscaping needs are in the future, we will be buying from The Stone and Garden Company.”

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Posted 6 years ago

Hi Kerry, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the 40mm Grey Slate you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“easy transaction good communication, highly recommended!”

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Posted 6 years ago

Hi Robert, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Great service, good customer service”

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Posted 6 years ago

Hi Shayne, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“It was easy to find the product online and they offered the best price. I arranged delivery and was very happy with the service by the delivery driver who patiently dropped the product off in the exact location I wanted. He even, very kindly, popped by a few days later and picked up the left over pallets. Excellent service, product and price. Well done.”

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Posted 6 years ago

Hi James, Thank you for writing this positive review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“We bought the white spar chippings and are very pleased with the result. Would have liked more of the 20mm stones in it than there is but overall impressive. We have received many favourable comments just in the few days it's been completed.”

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Posted 6 years ago

Hi Kevin, Thank you for writing this positive review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Excellent product and price. The product was delivered at promised time and was of excellent quality.”

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Posted 6 years ago

We appreciate that you have taken time out of your day to write us a review. We are glad to hear you were happy with the 40mm Plum Slate you received. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Went there. Saw the product - suited perfectly. Ordered, delivered as planned and laid. Worked a dream looks great. Service excellent.”

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Posted 6 years ago

Hi Alan, Thank you for writing such a positive review of The Stone and Garden Company. We are glad to hear that you were happy with the 30-50mm Scottish Pebbles you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“I ordered plum slate twice from this company and their service was very good prices were competitive and delivery was on the day they promised and the delivery company they use was great. Their delivery driver was extremely accommodating and brought the pallet as close to the garden as possible for me and I was so impressed that I contacted the company direct to praise him.”

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Posted 6 years ago

Hi Lesley, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Having paid for an overnight delivery charge for a Pre 12:00am delivery costing an additional £50.40! I would have expected at least a telephone call to inform me that the goods hadn't been collected by the haulage company the evening before. Instead I called at 11:30am to find out what was happening to then be told it was out of their hands and they apologise, fair enough you might think. I then asked, could they ensure the delivery arrives the following day to which I was told No they cant guarantee that, then on top of this would they reimburse the delivery charge stating that the haulage company still need to be paid an overnight charge to get it to me a day late. This in my mind is out of order, it wasn't my fault the hauliers didn't collect so why should I be paying them, indeed it wasn't Stone and Garden's fault the haulier didn't collect but they operate for Stone and Garden and therefore its for Stone and Garden to take up with them to recover the cost or use a different more reliable service. to add to this I have had to pay a labourer for the wasted morning. Poor communication. Poor reaction ( and yes Mick I was p'ssed off, but I think quite rightly after no assurance the delivery would take place and no offer of even a partial refund of the delivery charge. ) overall a Poor service all round. Fuming and now 2 days behind Stay away use a company that can provide the service they make out they can. Mick, All you needed to do was reimburse a portion of the delivery charge and apologise instead all I got was T&C's and excuses.”

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Posted 6 years ago

“Delivered on time, great product, competitive price, Will order again Thank you Stone & Garden”

Stone & Garden Direct 5 star review on 24th April 2018

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Posted 7 years ago

“Very happy arrived first delivery on the day promised.”

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Posted 7 years ago

“Delivery as said Stone as stated , looks great on drive at a very fair price”

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Posted 7 years ago

“A***************”

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Posted 7 years ago

“Quality product, speedy delivery, value for money & great communication 👍🏻”

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Posted 7 years ago

“High quality service with quick delivery. Terms and conditions were iterated as regards where goods were to be dropped off (curb side). I am happy will recommend co in future. Maynard”

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Posted 7 years ago

“The delivery was quick and flexible. The driver was very accommodating when he delivered the purchase. The stones have finished my garden off nicely and made it easy for us to maintain going forward. Very happy and would happily use the stone company again and highly recommend them to friends and family”

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Posted 7 years ago

“Straight forward purchase at a good price. Delivered when stated. I would happily use The Stone and Garden Company again and I can totally recommend them.”

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Posted 7 years ago

“Very easy to order and great prices. My only issue was the big time window for delivery, even on the day we were not given any indication of the approximate time of arrival.”

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Posted 7 years ago

Stone & Garden Direct is rated 4.6 based on 993 reviews