Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 993 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

Write Your review

Tell us how Stone & Garden Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is very nice and at a good price. The only negative was the delivery. It was delivered in two seperate lorries, each time a different driver, two days apart which required me to be at home to give directions each time and to take delivery of the order. If you`re buying a lot of bulk bags check that they will all be delivered together otherwise you`ll be waiting in a lot.”

Helpful Report

Posted 9 years ago

Thank you Astrid for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“very good service.the driver was very helpful in a tight situation.”

Helpful Report

Posted 9 years ago

Good afternoon Alan, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Very good”

Helpful Report

Posted 9 years ago

Hi Carole, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Delivered on time , notified of delivery by phone about an hour before it arrived, had two deliveries , both drivers were most helpful. Excellent service.”

Helpful Report

Posted 9 years ago

Hello Barry, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Delivered timely and efficiently”

Helpful Report

Posted 9 years ago

Thank you Keith for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Everything went smoothly from ordering to delivery all information given at ordering stage of great help many thanks for a first rate service AAAA”

Helpful Report

Posted 9 years ago

Hi Terry, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the Scottish Pebbles that you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“What a company should be like. Goods as described, fair price, delivered on time and no hassle.”

Helpful Report

Posted 9 years ago

Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d firstly like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 9 years ago

“This was my second order from stone and garden and on both occasions the service was brilliant very very helpful. The lorry driver that delivered my order couldn't have done more. Would recommend stone and garden to all Christine Pauley.”

Helpful Report

Posted 9 years ago

Hi Christine, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the Red Granite you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Seemed to be the best price around for spar chippings. Good communication and prompt delivery. Would use again.”

Helpful Report

Posted 9 years ago

“Second time I have used stone&garden good product (Cotswold stones) excellent service and price”

Helpful Report

Posted 9 years ago

Hi John, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Quick delivery and very helpful.”

Helpful Report

Posted 9 years ago

Thank you Dennis for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Stone was delivered on day that was promised.Left on drive were we requested.Driver very helpful.Stones were as described on website.Very good price.We will use this company again.”

Helpful Report

Posted 9 years ago

Thank you Mrs Johnson for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Quick delivery and a fraction of the price of the local garden centre. The moonstones were even brighter than those I saw locally. Wouldn't hesitate to use again.”

Helpful Report

Posted 9 years ago

Hi George, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“I had my reservations, as you do but at the end no problems whatsoever. I will have no hesitation to use them again or recommend their services.”

Helpful Report

Posted 9 years ago

Hi Adam, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Good quality product with efficient and friendly delivery service from driver. Definately would reccomend to friends and family.”

Helpful Report

Posted 9 years ago

Thank you Rachael for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“I was exceptionally surprised at the service I received from the Stone & Garden Company, I received first class service from enquiry stage, right through to delivery, I would not hesitate to use you again, or recommend you to others. Thanks for looking after me so well.”

Helpful Report

Posted 9 years ago

Good Afternoon Philip, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the Red Gritstone Rockery you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Very surprised that delivery van did not have a crane - the driver had to move a one tonne bag of topsoil manually. He wasn't particularly helpful, and left it blocking my neighbours' drive. I had to spend the next 1.5 hrs moving the soil with a wheelbarrow so as not to antagonise them.”

Helpful Report

Posted 9 years ago

Hi Helen, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 9 years ago

“after a situation where I orderd it to be deliverd and tipped they got in touch and asked where I wanted it tipping I wanted supplied in a bulk I tonne bag so they cancelled original order refunded my money and re-booked it for Friday delivery in a bulk bag on a pallet truck to to replaced on the exact place I want to use it ,I was very satisfied with this arrangement and would recommend this company everytime ,infact I will be ordering another bag from them in the near future.regards Tony”

Helpful Report

Posted 9 years ago

Hi Tony, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d firstly like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 9 years ago

“I have made three separate purchases from the firm. There was a hiccup with the first delivery (satnav error we have seen before) but telephone liaison was first class and it was quickly sorted out. The key message is not "I would" use them again but "I have" used them again, and will continue to do so when a need arises.”

Helpful Report

Posted 9 years ago

Hi Peter, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with all products you received over the different occasions. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Stones arrived when expected and overall a very good service.”

Helpful Report

Posted 9 years ago

Hi Derek, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

Stone & Garden Direct is rated 4.6 based on 993 reviews