Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.61

4.6 Rating 1,004 Reviews

90 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

Write Your review

Tell us how Stone & Garden Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order, extremely good communication and pleasant driver on delivery. Highly recommend any time, top company”

Helpful Report

Posted 7 years ago

Hello Lucie, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Hmmmm....ordered an had put down plum slate chippings to top up existing. However, they were grey, not plum. Now looks a right mess!!”

Helpful Report

Posted 7 years ago

Hello Stefan, Thank you for taking the time to write a review. You ordered 20mm Plum Slate, we do not supply 20mm Grey Slate we only supply the Grey Slate in 40mm. Due to the time of year and the quarry conditions it is likely there is dust build up on the slate which may make it look Grey rather than Plum but I can assure you it cannot be 20mm Grey Slate that has been sent out. Please wash the stones and let us know the outcome. We also welcome any photos you have, please send these to sales@stoneandgarden.co Kind Regards, The Stone and Garden Company

Posted 7 years ago

“Beautiful delivery of Cotswold Buff gravel - a lovely soft colour unlike the almost white samples I had seen in the big chains. Very good delivery service, on time and helpful driver. Bark chips also great quality.”

Helpful Report

Posted 7 years ago

Hello Kate, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Fast, efficient service. Will definitely use company when ordering preferred gravel in bulk. Competitively priced.”

Helpful Report

Posted 7 years ago

Hello, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 7 years ago

“I would have given Very Good, every thing was OK, but found one bag was torn .”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Good product range and cheaper than in stores. Marble stones arrived as per photos on website. Staff on phone helpful. Delivery as expected Would definitely use in future”

Helpful Report

Posted 7 years ago

Hello Lisa, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Excellent, over the phone communication, very friendly, and helpful. Delivered when said, and product was as described. Thank you.ivy;”

Helpful Report

Posted 7 years ago

Hello Margaret, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Fast delivery. Very helpful driver. Very good quality product. In fact very helpful from start to finish. Very happy to recommend”

Helpful Report

Posted 7 years ago

Hello Kerrie, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Great service and delivery. Very impressed. Would definitely use this company again. Sian”

Helpful Report

Posted 7 years ago

Hello Sian, We appreciate that you have taken time out of your day to write us such a positive review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Very pleased. Communication over the phone was clear. Good value for money. Delivery man was punctual and very friendly and helpful.”

Stone & Garden Direct 5 star review on 13th November 2018

Helpful Report

Posted 7 years ago

Hello, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“would buy again from stone and garden great items great price and also arrived on the day they said it would fab service”

Helpful Report

Posted 7 years ago

Hello Sabine, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Brilliant job,stone looks like 100 millions dollars. thx”

Helpful Report

Posted 7 years ago

Hello, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with stones you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Bit disappointed l ordered pebbles 30mm to 50mm and received ones more like 50mm to 70mm plus, the delivery driver had left before l realised otherwise l would have sent them back.”

Helpful Report

Posted 7 years ago

Hello Terence, Thank you for taking the time to write a review, every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We are sorry to hear you are not happy with the stones you have received. Had this been brought to our attention we would have arranged for the stones to be returned - regardless of whether the driver was still there or not. During the screening process sometimes larger stones can fall through due to the way they fall, this is explained in the terms and conditions you agreed to at checkout and within the product description. Kind Regards The Stone and Garden Company

Posted 7 years ago

“Ordered six bulk bags of veg topsoil online, easy to place the order and received the product as promised two days later. Delivery was straightforward and the driver was helpful. Pricing was very competitive and quality of soil is good. Would use again and recommend to others.”

Helpful Report

Posted 7 years ago

Hello Colin, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with service and product you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Glad I found this company. Easy to order, very good price, delivered on time and product is as good as expected.”

Stone & Garden Direct 5 star review on 6th November 2018

Helpful Report

Posted 7 years ago

Hello, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Perfect from order to delivery. Exactly as stated! Very please garden looks amazing! Would highly recommend and use again”

Stone & Garden Direct 5 star review on 3rd November 2018

Helpful Report

Posted 7 years ago

Hello Ben, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service and product you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Well described good product and excellent delivery service. Will use again”

Helpful Report

Posted 7 years ago

Hello Kevin, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Fast efficient service had no need to contact the company. The delivery service was first rate placed both pallets exactly where we requested.”

Helpful Report

Posted 7 years ago

Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Excellent service . Good communication , competitive prices. Good quality decorative gravel . Thank you x”

Helpful Report

Posted 7 years ago

Hello Jo, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“I had 40mm plumb slate They tell me in the small print it says it contains some dust. I would estimate the bulk bag container 40 if not more percentages of anything but 40 mm stone This is by no means anything like the sample on the Webb sit it is almost quarry waste Did not want to give any star rating but this review will not send without”

Helpful Report

Posted 7 years ago

Hello Michael, Thank you for taking the time to write a review. You called the office and told us there was a percentage of the bag that was small chippings, it was explained to you that there can be dust content due to conditions, you told us you would send a photo over which was welcomed so we could investigate. Upon receiving the photo of your bag we agreed this was not to the standard we set for our material and we immediately offered to collect this bag and send a new one out or refund for the percentage of smaller chips in the bag. We received a reply from you a few days later to say you would like another bag sending out which is currently in transit for the date agreed. We hope you will be happy with the new bag sent and would like to apologise again for the inconvenience this has caused. Kind Regards, The Stone and Garden Company.

Posted 7 years ago

Stone & Garden Direct is rated 4.6 based on 1,004 reviews