Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 993 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is fine and at a very competitive price. The delivery service was dreadful. We were given a delivery day and assumed it would be in normal working hours. We checked at lunchtime and were told our delivery would be between 2-5. At 4.30 we checked again and were told our delivery vehicle was at Abingdon a good hour away from us. The delivery finally arrived at 7.30 p.m. this we think was unacceptable as we could have been going out in the evening and certainly did not anticipate a deliver of bulk shale bags at that time in the evening.”

Helpful Report

Posted 6 years ago

Hello Barbara, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Please accept our apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future Kind regards, The Stone and Garden Company

Posted 6 years ago

“Had the gravel delivered two bulk bags approx 850kg per bulk bag and only had a maximum of 600kg! Turn up on two different days rip off never again will I buy from this company”

Helpful Report

Posted 6 years ago

Hello Steve, Thank you for taking the time out of your day to write a review. Please accept our apology for the delay with your delivery, when you brought this to our attention on the 30th November that you had only received one bag we called the external haulier straight away and was told your local depot had not received the second bag but it was in transit and they would deliver to you on the 1st December. The second bag was then delivered on 1st December, we are working closely with the external haulier to ensure this does not happen in the future but again please accept our apology for any inconvenience this may have caused. In respect to your comment regarding the weight of material you received, we use oversized bags, they are never filled right up to the top of the bag so we can allow manoeuvrability for the haulier and customer. Our bags are mechanically filled and weighed, all bulk bags we send out are weighed to 850kgs, I have also confirmed with the external haulier the total weight of both bags was 1700kgs – 850kg each. Kind regards The Stone and Garden Company

Posted 6 years ago

“Excellent product, service and delivery. Would definitely recommend.”

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Posted 6 years ago

Hello Kelly, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“quick delivery”

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Posted 6 years ago

Hello, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“The stone is beautiful and looks great, however the delivery was very poor. Firstly the delivery arrived on he wrong day and so the area wasn’t prepared ready for the stone. Secondly the delivery driver expected my pregnant wife to move heavy blocks so the pallet could fit on my drive area. Thirdly the driver then failed to get the pallet on my drive and left it half on my drive and half on the pavement. I was at work and couldn’t more it until late. This could have left me paying a fine if a complaint was made by a neighbor. The driver was pleasant but not helpful and refused to do anything else other than leave the pallet as it is. Plus he actually damaged part of the pavement edge. Happy with product but not with delivery service!”

Helpful Report

Posted 6 years ago

Hello Daniel, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Simple no hassle service. Delivery driver happy and helpful, unloaded in minutes, great price. Good job!”

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Posted 6 years ago

Hello Sean, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Good price & delivered very quickly. However, incorrect delivery slot advised by depot, no drama but I would have liked to have been there when it arrived to ensure it was placed exactly where I wanted it.”

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Posted 6 years ago

Hello Alan, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Great price , much better than local garden centers or builders merchants. Delivery was fast and exactly as i had requested. Delivery driver was friendly and really helpful even without crane left 2 bulk bags exactly as i wanted.”

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Posted 6 years ago

Hello, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Stone & Garden helped me complete my landscaping project. We were going on holiday to Malta when I ordered the heavy load, but S&GC made the delivery at my requested date/time on our return.”

Stone & Garden Direct 5 star review on 1st December 2018

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Posted 6 years ago

Hello Michael, Thank you for writing this review about The Stone and Garden Company and sharing your photo with us. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Very easy to order, extremely good communication and pleasant driver on delivery. Highly recommend any time, top company”

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Posted 6 years ago

Hello Lucie, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Hmmmm....ordered an had put down plum slate chippings to top up existing. However, they were grey, not plum. Now looks a right mess!!”

Helpful Report

Posted 6 years ago

Hello Stefan, Thank you for taking the time to write a review. You ordered 20mm Plum Slate, we do not supply 20mm Grey Slate we only supply the Grey Slate in 40mm. Due to the time of year and the quarry conditions it is likely there is dust build up on the slate which may make it look Grey rather than Plum but I can assure you it cannot be 20mm Grey Slate that has been sent out. Please wash the stones and let us know the outcome. We also welcome any photos you have, please send these to sales@stoneandgarden.co Kind Regards, The Stone and Garden Company

Posted 6 years ago

“Beautiful delivery of Cotswold Buff gravel - a lovely soft colour unlike the almost white samples I had seen in the big chains. Very good delivery service, on time and helpful driver. Bark chips also great quality.”

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Posted 6 years ago

Hello Kate, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Fast, efficient service. Will definitely use company when ordering preferred gravel in bulk. Competitively priced.”

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Posted 6 years ago

“I would have given Very Good, every thing was OK, but found one bag was torn .”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Good product range and cheaper than in stores. Marble stones arrived as per photos on website. Staff on phone helpful. Delivery as expected Would definitely use in future”

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Posted 6 years ago

Hello Lisa, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Excellent, over the phone communication, very friendly, and helpful. Delivered when said, and product was as described. Thank you.ivy;”

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Posted 6 years ago

Hello Margaret, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Fast delivery. Very helpful driver. Very good quality product. In fact very helpful from start to finish. Very happy to recommend”

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Posted 6 years ago

Hello Kerrie, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Great service and delivery. Very impressed. Would definitely use this company again. Sian”

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Posted 6 years ago

Hello Sian, We appreciate that you have taken time out of your day to write us such a positive review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Very pleased. Communication over the phone was clear. Good value for money. Delivery man was punctual and very friendly and helpful.”

Stone & Garden Direct 5 star review on 13th November 2018

Helpful Report

Posted 6 years ago

Hello, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“would buy again from stone and garden great items great price and also arrived on the day they said it would fab service”

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Posted 6 years ago

Hello Sabine, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

Stone & Garden Direct is rated 4.6 based on 993 reviews