My Outfit Reviews

Name: My Outfit
Address: 238 New Row, Telford, TF3 4BS, Telford, Shropshire
Rating: 4.33

4.3 Rating 706 Reviews

50 %

of reviewers recommend My Outfit

Company Reviews

Metrics

4.3

Based on 706 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

My Outfit 5 star review on 2nd August 2022

Steven Hattersley

My Outfit 5 star review on 12th May 2022

Lieselotte Keegan

My Outfit 5 star review on 28th April 2022

Bonavanture Kamara

My Outfit 5 star review on 14th September 2021

Anonymous

My Outfit 5 star review on 9th September 2021

Peter Roberts Padiham Windows

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refusal to respond to my queries about my refund, refusing to pay the refund back even though i have proof of it being signed for upon return, 11 days after you reveived it and still no refund and 4 messages ignored”

Helpful Report

Posted 1 month ago

Dear Graham,Thank you so much for taking the time to provide us with your feedback regarding your experience with My Outfit. We truly appreciate your honest insights and apologize for any inconvenience or frustration you may have encountered. We sincerely apologize for the issues you mentioned, particularly regarding the refusal to respond to your queries about your refund and the delay in processing it. We understand how frustrating it can be to feel ignored and not have your concerns addressed promptly. Additionally, we acknowledge your frustration with the refusal to pay back your refund, despite having proof of its return in a timely manner. Customer satisfaction is of utmost importance to us, and we deeply regret that we failed to deliver on that during your interaction with us. We assure you that addressing these concerns and rectifying the situation is our top priority. Once again, we sincerely apologize for the inconveniences caused and appreciate your understanding. Your feedback is invaluable to us, and we genuinely value your patronage. We are committed to improving our services and would

Posted 1 month ago

“Don’t take orders from Shirt store,it’s a lair store, I made a order then canceled my order after three days and said order out of stock”

Helpful Report

Posted 2 months ago

Dear Saeid,Thank you so much for taking the time to provide us with your feedback regarding your experience at The Shirt Store. We truly appreciate your openness and honesty about the issues you encountered. We would like to sincerely apologize for the inconvenience caused by the cancellation of your order after three days and being informed of its unavailability due to being out of stock. We understand how frustrating this must have been for you, and we deeply regret any disappointment it may have caused. Once again, we sincerely appreciate your feedback and taking the time to reach out to us. Your support and understanding mean a lot to us, and we are determined to make your future experiences with The Shirt Store exceptional.

Posted 1 month ago

“Bit disappointed that the website says tie pocket square and cufflinks but they arrived without the cufflinks, I emailed twice to see where the cufflinks are but not had a reply.”

Helpful Report

Posted 2 months ago

Thank you so much, Brian, for taking the time to provide us with your feedback about your experience at The Shirt Store. We sincerely appreciate your effort in letting us know your thoughts.We would like to apologize for the inconvenience caused by the missing cufflinks in your order. It is disappointing to hear that our website mentioned the inclusion of cufflinks, but they were not included in your shipment. We are genuinely sorry for any frustration or confusion this may have caused you. We also want to apologize for the lack of response to your emails inquiring about the whereabouts of the cufflinks. We understand how important it is to promptly address our customers' queries, and we regret falling short in this instance. Please accept our sincerest apologies for the oversight and inconvenience caused. We value your business and want to ensure that we make things right for you. Thank you once again for bringing this matter to our attention, Brian.

Posted 2 months ago

“Sent me the wrong size, and I am now trying to send the item back, but I can't get a refund bar code, meaning im going to lose my money due to your mistake.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to let us know about your experience. We are sorry to hear that the product you received was not the size that you ordered and for the difficulty you are facing in trying to return it. We want to make things better for you. Please check your emails, so we can sort this for you asap.

Posted 10 months ago

“Didn't like the way you betrayed the item in your catalogue online need to adjust the way you put up your items ie if you say waistcoat say only in red so the customer knows they are only getting a waistcoat not when they put in the order to find out that not what they getting.”

Helpful Report

Posted 1 year ago

Thank you, Andrew, for taking the time to leave your feedback about The Shirt Store. We truly appreciate that you took the time to let us know about your experience and we apologize for any doubts or confusion in regards to the item in our catalogue online. We would like to ask how we can make things better for you, so we can ensure you have an enjoyable shopping experience. Is there a particular way we can adjust the way we put up our items, such as clarifying the colour of the waistcoat, for example, to make sure our customers know for certain what they are ordering before placing their order? Thank you again for your feedback. We hope to make sure your future experiences with The Shirt Store are more satisfactory.

Posted 1 year ago

“I ordered a shirt on 7 January. I paid the next day delivery charge (as the standard delivery charge has somehow not made it to the checkout (you might want to look into that). My shirt has not arrived. It was ordered for a wedding, which is this Saturday (21st Jan), so I now have to find another shirt. Your shirts are not cheap, and when mine arrives (eventually), it will sadly be my last purchase from you. I realise losing my business is not going to affect your business, so you probably don’t care… but I hope this email might make you look into my situation, and stop this happening to others. Can you please tell me when I will be getting my ‘next day delivery’ as I have another wedding coming up… and it would be nice to have the shirt for that. Thanks for listening. Dave”

Helpful Report

Posted 1 year ago

“I ordered 5 suits for my wedding and as it was a big order they said they would give me a discount - but I had to wait for the manager to call. A few months down the line they are ignoring my calls and emails. I’m also not impressed with some of the lining within the jackets, but I cannot contact them to address this problem.”

Helpful Report

Posted 1 year ago

“Placed an order on their last day to guarantee Christmas delivery. They processed the order, acknowledged the order with next day delivery. Then just before close of business that day they sent me an e-mail stating they could not fulfill my order and would issue a refund. Any other time of year this may have been ok (although still poor service), however this was a Christmas present for my son!! Would not trust this company with future orders.”

Helpful Report

Posted 1 year ago

“I haven't recieved my goods yet that I ordered in November. Very disappointed as I need them for Christmas Eve.”

Helpful Report

Posted 1 year ago

“I ordered two shirts.One that I was specifically hunting for on the web ( Guide of London Skull design )and a second one as an impulsive buy as it was in the sale and pleasing to the eye. I completed the purchase and waited for them to arrive…with some excitement I might add as I had scoured the net for the Skull design. When the package arrived only the impulse buy shirt was sent and on checking I saw a refund for the Skull shirt I really wanted. NO EXPLANATION WHATSOEVER…… Is this really how you do business… Luckily I managed to get the said shirt from a reputable dealer no problems and brilliant communication.”

Helpful Report

Posted 1 year ago

“Not pleased with customer service, l returned a Blazer l bought for my husband, it looked cheap quality. They haven’t refunded me it’s more than a month past now !”

Helpful Report

Posted 1 year ago

“terrible experience, I ordered a tie and a shirt, the tie for a wedding so paid the fast delivery of £9.00 I was sent the shirt but no tie, no email or contact regarding the item which was the only reason I placed the order, and paid extra for fast delivery. I've tried all of the telephone numbers I can find for the company and no one answers. Have sent emails and no one answers. This is disgusting. Premium price and poor service”

Helpful Report

Posted 2 years ago

“Ordered 3 shirts, only 2 arrived. Nobody answering the customer service helpline and no reply via email. Would definitely not recommend”

Helpful Report

Posted 2 years ago

“Received shirts but not good fit Lost opportunity of sale deals as all sold out Waiting for refund”

Helpful Report

Posted 2 years ago

“Returned item on 02/11/2021 but still waiting for a refund! Chased them via their Contact Us page on 23/11/2021 but have had no response. Really poor Customer Service for a web based company!”

Helpful Report

Posted 2 years ago

“I was very disappointed in the condition of the shirt when it arrived, I have ordered numerous Claudio Lugli shirts from other retailers and they have always arrived packaged and in pristine condition, this shirt arrived unpackaged just stuffed in the postal bag, it was so creased it looked like it had either been worn or I’d received what had been someone else’s return item. I had to steam it before wrapping to give as a Christmas gift. To add insult I paid £79.99. (less 10% for signing to news letter) however there was a price sticker on the sales tag on the shirt showing a price of £69.99. I was a new customer to The Shirt Store but won’t be purchasing from you again.”

Helpful Report

Posted 2 years ago

“I ordered a pair of shoes in October but as at 16 November they still haven't been received. I tried ringing Customer Service on three occasions on the 16th but no-one picked up the phone. I sent an e- mail asking for details, including a tracking code but no reply has been received. WHERE ARE YOU SHIRT COMPANY? I cannot answer any of your other questions as I haven't received them as yet!!!”

Helpful Report

Posted 2 years ago

“I would love to write a positive review but as I have not received my order yet, I am unable too.”

Helpful Report

Posted 2 years ago

“I couldn't give 0 out of 5. Customer service hung up on me 3 times, no answer from 4 emails. Got Paypal involved for a full refund. Trousers Marc Darcy Eton are the cheapest rag ever made. Ordered a 38R, the size that came was 3 maybe 4 sizes smaller, cheapest imports, couldn't get them past my hips. No lining. Avoid this company, save yourself time and frustration. Absolute joke”

Helpful Report

Posted 2 years ago

“Poor. Bought 2 items, in stock, got confirmation saying they'd been dispatched. Then later told they are both out of stock. Despite saying in stock on website and them taking payment. Helping their cashflow by any chance?”

Helpful Report

Posted 2 years ago

My Outfit is rated 4.3 based on 706 reviews