The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 900 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

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“Arrived promptly and look very nice, better than I expected.”

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“Delighted with your first class service and also wih my rugs. Communication from start to finish was excellent. Thank you.”

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“I have been impressed with the service I received from Rugs Warehouse. I had been looking for a particular rug which I had purchased several years ago from another seller but had been unable to find the same design, although the manufacturer still listed it. Rugs Warehouse was able to email me when it became available and I ordered my rug and received it within days. I wouldn't hesitate to recommend this company.”

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“Rug arrived promptly as described. I am very pleased with it”

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“Arrived ahead of schedule, completely as described and packed safely in an environmental fashion. Would recommend”

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“Despite the delays due to covid the customer service team were efficient and helpful. The rug was perfect and arrived on the day I was told to expect it. It is superb”

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“Brilliant service and the quality of the rug is fantastic. I am very pleased and it is just what I needed!”

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“Fantastic service from start to finish. Quality of the rug exceeded my expectations and extremely pleased with the product received and would definitely purchase again from the Rug Warehouse.”

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“It looked same as website, right sizes and colours. Quality seems to be reasonable. It arrived promptly and we were informed of delivery time. Would buy again from them.”

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“Brilliant rug and great service too, recommend highly”

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“excellent phone and on line reat service from this company......i will definately use them again. Just a bit weird though that delivery stated was 6-9 weeks and it turned up in 10 days.”

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“Very happy with my purchase exactly what I was looking for”

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“I was nervous about buying a rug online, especially as I was parting with hundreds of pounds. I found this firm easy to deal with and responses were speedy and professional. The product was of good quality and I was particularly impressed by the level of communication. I would recommend this company and I would use them again.”

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“I recently ordered a circular rug for under my dining table and wad so delighted with the quality and texture i ordered a rectangular one for another area of the house. I was impressed with the expediency and service i received from Rug warehouse, both rugs arrived within 3 days of placing the order.”

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“Love the rug I bought from you. It looks great in our lounge. There was lots of choice in multiple sizes and our rug arrived quickly. Happy to recommend anytime. 😁”

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“Great choice and good quality products, promptly delivered and at a fair price. Would highly recommend”

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“Great price good quality and fast delivery”

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“Love my new rug, excellent quality and looks very stylish in my hall way. Would certainly purchase another rug from the rug warehouse in the future. Jane IIes Newbury, Berkshire”

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“I bought a beautiful rug from Rugs Warehouse. I had placed my order and changed my mind on the colour I wanted and it is was no issue to change. They got back to me straight away and checked I was happy with everything and to make sure my rug was delivered. The customer service was spot on. I would not hesitate in buying from them again 10 out of 10!”

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“I found this company very good to deal with and when I had to phone re a small problem they were quick to sort it out for me, very helpful and a very polite young man. The carpet was lovely just what I wanted, could not be more pleased with the service and product.”

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The Rugs Warehouse is rated 4.9 based on 900 reviews