The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 919 Reviews

98 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 27th January 2026

Natasha

The Rugs Warehouse 5 star review on 26th January 2026

Susan

The Rugs Warehouse 5 star review on 24th October 2025

Karen

The Rugs Warehouse 5 star review on 6th May 2025

Lilyana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the rug and the fast delivery.”

Helpful Report

“I am thrilled with the rug I bought. The service couldn't have been more helpful. The rug arrived earlier than expected an looks wonderfu.”

Helpful Report

“we were very pleased with our rugs and the quick service thankyou”

Helpful Report

“Fab service. Quick delivery and great quality. Thank you”

Helpful Report

“Great selection of rugs of all qualities quick delivery I am drlighted with the rug I ordered fitted description perfectly would buy from this company again”

Helpful Report

“The rug arrived safely within the time promised by the store. Am happy with the feel and quality of the rug, but gave rating of 4 instead of 5 because the colours shown on the website was not exactly what it is in real life.”

Helpful Report

“Fast, reliable and excellent customer service.”

Helpful Report

“Our experience with The Rugs Warehouse was amazing from start to finish. The quick efficient booking of the showroom visit (post Covid lockdown easing) through to the personal viewing appointment where Adam was extremely patient and helpful. Being able to bring samples home to check colours was a fab touch of customer service for which my husband and I were very grateful. The rug we bought was perfect and delivered quickly without hiccup. Would recommend The Rugs Warehouse and Adam to everyone.”

Helpful Report

“Extremely pleased with my purchase, a lovely wool hall runner. I placed my order 27th June and received my purchase 01st July 2020 Excellent service . I would recommend this company”

Helpful Report

“Good value for money exactly what we asked for”

Helpful Report

“Rug received on time and of reasonable quality.”

Helpful Report

“Excellent quality of rug and also very quick delivery”

Helpful Report

“Not used them before but have been very impressed by both the range and good value of their rugs. Will visit them again”

Helpful Report

“Excellent service and rug exactly as pictured - very pleased and would recommend you to others.”

Helpful Report

“Very helpful, sent pics to me before buying bokhara rug, excellent price compared to elsewhere, next day delivery, overall brilliant service”

Helpful Report

“Speedy delivery. Lovely rug which sits in place with an anti slip base underneath. Thank you”

Helpful Report

“This is my first time dealing with the Rug company and their service is one of the best I have ever received on a on-line shop experience. They are quick to react to anything you ask of them and the quality of their Rugs is superb my advice is do not go anywhere else for a quality RUG. Or you lose out. Winston S.Stewart”

Helpful Report

“Quick,efficient service and quality product”

Helpful Report

“loved the rug .beautiful”

Helpful Report

“Overall a very easy experience to replace an old worn rug. The website was easy to navigate. Ordering was easy. There rug I ordered arrived well within the specified time frame. The follow-up e-mail to check delivery of the rug was also appreciated.”

Helpful Report

The Rugs Warehouse is rated 4.9 based on 919 reviews