The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,085 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 5th July 2025

Kyle W

Steven Y

The Pi Hut 5 star review on 28th June 2025

Philip J

The Pi Hut 5 star review on 27th June 2025

Daniel R

3056

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed by the inability to cancel an order within a very short while of lodging the order and well before despatch.”

Helpful Report

Posted 6 months ago

“Thank you for refunding my returns. It would be nice if the returns process was as smooth as the buying process.”

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Posted 7 months ago

“Recently purchased a Raspberry Pi 4B+ 8GB from The PiHut. It was a 2018 model, so it looks as if the special offers were to get rid of old stock.”

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Posted 7 months ago

“Product good and good price. However let down by very long delivery time. Whether this was slow sending or slow processing by Royal Mail is not clear. Why not use DPD or equivalent ?”

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Posted 7 months ago

“My experience shopping on the website was good - the information for each product was concise and clear. However, I wish there was more correspondence regarding the status of my delivery. Being left in the dark about when it will arrive hasn't been pleasant.”

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Posted 7 months ago

“Ordered the wrong item initially and wrote to Pi Hut to see if I could amend or cancel the order to order the correct item, I was told no as the order had been processed. Placed a second order for the correct item few days later received 1 parcel with both order items in it even though I paid for postage separately for the orders. Disappointed with the company as if both items were shipped at the same time then my order could have been amended, also waiting on a refund for the additional postage.”

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Posted 7 months ago

“Arived within a couple of days works as worm drive not been able to fathem out how to program in C++ using microsoft Visual studio code yet lots of plugins loaded. Guess it`s easy for young minds to figger out.”

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Posted 7 months ago

“I realise the pico2W is a very new device. However you could have warned your clientèle that the firmware for the micropython version was not fully ready and finding the most recent version would take some searching. Even then there are problems with this such as the on board LED cannot be accessed. You did send me a link to Raspberry Pi but their version had several important modules missing. Eventually I found that pimoroni had a version that more or less worked but that took some finding.”

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Posted 7 months ago

“I neglected to put in the vital house number at the checkout due to an autocorrect mistake.costomer service has been relatively good but i have not yet recived it, a whole week later.”

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Posted 7 months ago

“Products were great, just as ordered. The 3* review is only due to the shipping… this was supposed to be sent via Royal Mail; this was detailed on the order and on the invoice. The parts were actually sent via DPD! This meant taking time off work to wait in for the courier. DPD specify a day, but don’t give you a time slot until the morning of delivery, so you need to take the day off in anticipation. For Royal Mail, if I’m not in, they return it to their local office, leave me a card and I can pop round and pick it up (much better for me).”

Helpful Report

Posted 7 months ago

“Goods arrived on very quickly and well packed 5 Stars. I opened steel case first took out all the screws to gain access but didn't check the sealed bag inside the box. Put my new Pi 5 in the box fits like a glove, added cooling fan, foutnd the 40 pin header extension all going well. Unpacked the new pi Amp+ installed on header ..all still going well..Put lid on box looked at my handy-work and thought...where are the speaker plugs? Looked more closely at the DAC board and realised that there are no speaker sockets for a speaker plug to plug into.....0 Stars....”

Helpful Report

Posted 7 months ago

“Delivery and screens are great, just the new PI OS moved to Wayland and now Chrome browser does not see any "ontouchstart" events. Even adding all the command line options still does not work.”

Helpful Report

Posted 7 months ago

“Dispatch and delivery was quick. However, within 5 mins of placing the order I sent an email requesting to cancel the order because there was some things I’d left out of my order. My intentions were to immediately order the same products plus the items I forgot (it’s not like you were going to lose out). Due to this unwillingness to help out, I just ordered the products elsewhere. Thanks anyway”

Helpful Report

Posted 8 months ago

“I’d probably use PiHut again, but they’re not my first choice. The shipping was painfully slow—about two weeks to get the order, and no tracking either. They claim I picked this option at checkout, but I’m sure that’s not right. When the box finally arrived, it was damaged, and there was no packing material, so everything was just rattling around. Still, the price was right and there support was response, though not terribly helpful.”

Helpful Report

Posted 8 months ago

“Items all correct and arrived swiftly. However, there was no packing in the box which contained a Pi Zero and 2 heavy PSU which were all rattling around🙄.”

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Posted 8 months ago

“Your processing of my order was fine, but the delivery by DHL was totally frustrating. It took a very long time, it would just for what seemed like day in cities along the route (London, somewhere in Germany, Montreal), then reported an attempted delivery to my home (no way, my wife & I were both home at the time stated), then no more info. I found the item, later that day, in my community mail box.”

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Posted 8 months ago

“It would be worthwhile, indicating the cooling options avalible for this NVMe board, as standard will not fit. Excellent apart from that.”

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Posted 8 months ago

“Bit disappointed that the item didn't ship until 24hours after I placed the order, especially as it was only a single small item. Apart from that all good”

Helpful Report

Posted 9 months ago

“Fast delivery and easy to understand product descriptions, although I wish I had known to just buy what I need instead of buying kits. Things are a little expensive but it's an entirely curated list of components.”

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Posted 9 months ago

“Items at PiHut are always perfect for my projects, they have a wide variety which you can easily find anything you are looking for. Shipment to the US was acceptable on time but the price wasn't too good. If PiHut would have better prices for delivery, I would find myself buying often. Lastly, prices of the items I bought were also acceptable, I have found cheaper prices and I would buy with them next time.”

Helpful Report

Posted 9 months ago

The Pi Hut is rated 4.9 based on 93,085 reviews