The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,134 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 5th July 2025

Kyle W

Steven Y

The Pi Hut 5 star review on 28th June 2025

Philip J

The Pi Hut 5 star review on 27th June 2025

Daniel R

3056

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived quicky and was as decribed. It would have been better if we could see the postage cost before entering all the details.”

Helpful Report

Posted 4 years ago

“I ordered Cluster HAT Case v3.0 and the 5V Fan for Raspberry Pi. While the case fulfilled expectations the fan did much more than expected: it makes a noise like a fighter jet. It is absolutely useless.”

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Posted 4 years ago

“The quality of the mounting plate for "High Quality Camera" is a bit disappointing: the screws don't tighten in the stand-offs, and one of the stand-offs in the set has not been manufactured properly.”

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Posted 4 years ago

“My 3 start review comes from expectations VS reality. I ordered from the store due to my expectation that all products will have good Raspberry PI support, and unfortunately that was not the case. The product in question is in line with what I would buy in any generic store. Which is fine, but does not match my expectation when making purchases from this store.”

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Posted 4 years ago

“I ordered a complete Pi4 kit but I accidentally ordered a Pi3 HDMI cable, my fault for not noticing, but also your bad for not making that really clear on the listing and also for not checking the order, noticing the potential error and warning me. So I had to source an adapter separately. Consider programming a "Configure your own Pi Bundle" option which starts with the Pi type, and thereafter excludes all incompatible options. Like buying a Dell desktop. If you already have such a thing on the site, I didn't notice it so its no good. I paid extra for "Express" delivery, two of us waited in all day, then in the evening we received a DHL "sorry you were out when we called" email. Liars, there is NO possibility that we missed them. On my complaint you immediately refunded the delivery charge in full which was good service. Get yourself some reliable couriers, its better to admit fault and put it right rather than to tell stupid lies about it. "We're really sorry, traffic delays meant we couldn't get to you today as we planned. We promise to deliver your package tomorrow, without fail, we have automatically refunded the extra you paid for Express delivery." The kit itself was well packaged and works perfectly.”

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Posted 4 years ago

“use the small spacers to lock the board to the bottom. there is no way to lock the top plate unless you buy additional spacers, since the provided built in ones cannot be screwed to the POE hat board... the result is a loose case that would be much better is the top spacers had 1 side with the screw like the bottom small ones”

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Posted 4 years ago

“The shopping experience was first class but the item I purchased is not. I purchased a mini USB speaker. Even with the computers volume control at max the speaker is not loud enough and NO, although ancient, I am NOT deaf. Richard Greenly”

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Posted 4 years ago

“It's been almost a month and I haven't received my package. I'm waiting until the 19th when it will be officially lost to complain to support”

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Posted 4 years ago

“Der Hat 2.5 mag gut funktionieren können, kann ich leider nicht wirklich testen da ich kein 4Stk Pi Zeros habe. Die Organisation von ihnen macht aber nicht möglich 4 Stk Pi Zeros zu kaufen. Pro Person kann überall nur ein Pi Zero gekauft werden. Auch wenn ich 4 meine Freunde ersuchen würde mir ein PI Zero zu kaufen... ringe ich mit mir wegen die 4X berechneten Versandkosten und die 4X Umweltverschmutzung was ich damit verursache.... wenn sie schon HAT's, für Cluster mit Pi Zeros verkaufen, dass Sie ebenfalls Pi Zeros zur Verfügung stellen! bitte denken Sie um. Entweder Hat's mit Cluster oder keine, wenn aber doch - dann aber auch Pi' Zeros's in entsprechende Anzahl ermöglichen.”

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Posted 4 years ago

“Bought a Pi Zero W and a Hammer header (solderless) GPIO. They both work fine but the global experience with The Pi Hut was subpar. There was no tracking number given. It took more than a week to receive the parcel. And the Solderless GPIO came without a jig... So I had to hammer it without anything to keep it straight. Come on. Almost all sellers selling a solderless GPIO are providing a jig. But not the Pi Hut.”

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Posted 4 years ago

“Bought on behalf of my parents for my boyfriend- they had no idea what to expect but unfortunately it wasn't a great first impression, even with tracked delivery- the lack of internal packaging meant that the Pi rattled around inside, and the Pi's actual box was badly crushed, even though the packaging box was not. They were very surprised that it had been sent out in this condition, but unfortunately with it being a present we don't have the time to return it and won't know if it was damaged until it's opened. Will order from Amazon next time, I'm afraid.”

Helpful Report

Posted 4 years ago

“I liked the service however there were instances when my products did not arrive in time and sometimes they arrived broken resulting in me having to constantly ask for support via mail which took about a week to get answered.”

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Posted 4 years ago

“Arrived earlier than expected. However, two separate orders arrived in the same envelope but I was still charged p+p for both which was disappointing.”

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Posted 4 years ago

“Device and electronics work as expected. Was VERY unhappy that it took well over two weeks to arrive. In fact, I notice that the order wasn’t even shipped until four days after receipt. I ordered from PiHut just because I’m tired of giving all my business to Amazon, but this sort of delivery experience will probably make me think twice next time.”

Helpful Report

Posted 4 years ago

“Website was good but when I forgot to add an item to my order there was no way to add something later even with a support ticket. That meant cancelling the order and placing it again by which time the 8GB Pi4 was out of stock. Bad luck but pretty annoying!”

Helpful Report

Posted 4 years ago

“Had I realized I ordered this from a UK company, I would never have done so. Their replacement policy states I shouldn't even raise a claim for a lost package until 25+ working days have passed since the expected due date. Well for starters, I have no tracking information provided, so that isn't an option. I just needed a rPi Zero W, a $10 item normally speaking; Amazon was offering it for $20 in 2 days, I thought I'd just save some money and order from PiHut, saved like $3, figured it was 3-5 day shipping. After 2 weeks of not receiving my package, my project still needed to be finished so I had to succumb to ordering one from Amazon anyways. It has been 30 days since I ordered it, and have still yet to receive it. I wanted to raise a ticket, however; 1) They ask I wait 25+ working days before doing so, which feels way too long, even for international shipping during the pandemic. Those expectations were not set during the purchase process, and I didn't discover this until 2 weeks after it had shipped, and 2) The website is a bit of a run around trying to find where I can raise the ticket at in the first place. The product, wherever it is, I'm sure works fine. If I can edit this review once I receive it, I'll happily report on the actual products working nature, however, I don't think anyone is here, reading a review, questioning the workings of the pi unit itself.”

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Posted 5 years ago

“Hello! I am very satisfied with the convenience of ordering and the arrival time. Not at all satisfied with the package. It was wrapped in a regular bubble wrap envelope and all the boxes were like pancakes. Miracle that something was healed at all. Since I ordered a Rasspberri Pi 4 2gb and a Micro SD to Sd adapter, I was afraid of the worst. Rpi was out of her unfortunate thin cardboard soft box and flew around in an envelope. It is also surprising that compared to the first model, there is no even an antistatic bag around the Rasspberry.”

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Posted 5 years ago

“Overall the pi is a wonderful piece of kit, I don’t have the know how and would of benefited from an idiot guide also the motherboard didn’t fit in the casing and had to be filed down to fit.”

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Posted 5 years ago

“Delivered quickly. Case very fiddly, had to physically bend the metal to make it fit for screwing - design makes it almost impossible to remove the SD card once assembled. More clarity on other things needed to get going (e.g. micro HDMI, SD, power supply/cable).”

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Posted 5 years ago

“I wish I received my product, but I'm still waiting. Price was good and entire process were easy and fast so I wish I could give 5 stars...”

Helpful Report

Posted 5 years ago

The Pi Hut is rated 4.9 based on 93,134 reviews