The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 93,118 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 93,118 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 5th July 2025

Kyle W

Steven Y

The Pi Hut 5 star review on 28th June 2025

Philip J

The Pi Hut 5 star review on 27th June 2025

Daniel R

3056

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order made 1 month ago has still not been delivered . I have ordered from a different supplier so Pi-Hut will not get any future business from me. The lack of the small items in my order have seriously delayed dev. work on with our Rpi 4.”

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Posted 5 years ago

“I ordered a Raspberry Pi 4 11 days ago and it still hasn’t arrived! So not really a lot to review, other than I currently have nothing to show for my £56. Thanks, John”

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Posted 5 years ago

“I have not receive my order yet”

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Posted 5 years ago

“Emailed customer support as the 3 key doesn’t work - still no response”

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Posted 5 years ago

“Today is 10th day after shipping my order via DHL and 5th day after ETA but I still haven't received it. My order is still waiting for customs clearance because ThePiHut personnel forgot to attach invoice. I have created support ticket and asked to provide invoice ASAP but my parcel still waiting for paperwork. It is the worst online shopping experience ever.”

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Posted 5 years ago

“Has not arrived Will update”

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Posted 5 years ago

“The worst delivery service I could ever pay for a product. 17 days since I made the purchase and I still don't have the product with me. And the worst part is that I paid for that shipment. No wonder more and more people are choosing to buy directly from China. I've made purchases in China that have arrived much faster than this purchase. Being a product that is within the European Union itself. I placed this order, and it went from GB to DE, from DE to 2 different cities in Germany. From Germany he went to France and in France he jumped through 3 cities. How many more countries do you have to go through before you get there? I hope you at least arrive in good condition, the last time I shop in your shop. For these waiting times I prefer to look for other options. Translated with www.DeepL.com/Translator (free version)”

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Posted 5 years ago

“Pretty awful. Ordered something, was sent the wrong thing. Raised a ticket and was asked by support to RMA via a Post Office drop off...during lockdown...for a 12 quid case.”

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Posted 5 years ago

“I'm in Ireland. Order made on 28 May. PiHut site says order fulfilled. Order dispatched via DHL, apparently it went to Frankfurt and DHL put it in the local post. Most items ordered from UK take 4-5 days to arrive via standard post, but I'm still waiting 12 days later (10 June) . I tried to contact Pi Hut but the site effectively hides contact info. This is probably a DHL issue, but the info on their site is also terrible. The "How do I email The Pi Hut? " page does not have an email - it says open a support ticket, but I there is no option to do this on the page. I'm trying to support a small business rather than further enriching Jeff Bezos, but not happy with: a) DHL - why would you ship a parcel from Suffolk to Ireland via Frankfurt? b) Inability to contact PiHut Got an email from PiHut saying "Leave a Review" so here it is. The email I received is from a "no-reply" address and all the "support" and "contact us" links in the email just go to a FAQ page. Unfortunately I would only consider using PiHut again if they ditched DHL for international shipments.”

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Posted 5 years ago

“Just give 1 star because I can't give 0. The pi hut is already asking me how it was, when my order is "in route" for 9 days in the same place?!! 3-6 business day the said... Please help me out! The last update I have for my "in route" order is from June 3rd. Just not recommending this website/store to anyone”

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Posted 5 years ago

“cant give a proper review since after 10 days i still didn't receive it :(”

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Posted 5 years ago

“Hi all, regarding my order. I’ve yet to receive it. According to tracking it’s somewhere in Frankfurt.”

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Posted 5 years ago

“I´m very disappointed. I´ve ordered few items. They are still stuck with no progress for more than a week. If I want to return an item I have to pay the shipment myself, which in a proper seller never happens, always is free. So as you may understand, I should have the items with me 4 or 5 days ago and I´m still waiting.”

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Posted 5 years ago

“Item not delivered. Refused to send replacement despite evidence of no delivery”

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Posted 7 years ago

“I did not received an item and have no hope to receive it”

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Posted 7 years ago

“Sent different item than the one ordered! Opened PayPal dispute but ignored it!”

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Posted 7 years ago

“A hugh waste of time, no reactivity, no item and I am still waiting for my money”

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Posted 7 years ago

“Terrible service, missing items and then being forced to wait nearly a week for a replacement”

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Posted 5 years ago

The Pi Hut is rated 4.9 based on 93,118 reviews