The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.26

4.3 Rating 1,221 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

Write Your review

Tell us how The Phone Casino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like a refund on all the deposits that I have made in not once have I had anything of the phone casino I rate it 0 out of ten”

The Phone Casino 1 star review on 4th December 2020

Helpful Report

Posted 4 years ago

Hi Leeann We offer you 100 free spins in our daily tournament, where you can win cash and free spins - for no deposit. You can play this every day and if you win you can take out the cash or play the free spins and keep when you win from there with no play through or restrictions. We also offer unlimited deposit match bonuses on games that you can choose for your self. See the free spins in the main menu. Every week we offer cash drops on selections of games and our new game launches. This weekend until Sunday there is a guaranteed prize draw of 10k. And over and above that we offer deposit rewards to all customers on an adhoc basis. Looking at pretty much every other online casino in the UK - this is very generous. Perhaps have a look around in the main menu at the rewards on offer and play Mr Wonga - we have a Christmas version up just now. It doesn't cost you anything. With regards to refunds, please contact customer services. Kind regards The Phone Casino

Posted 4 years ago

“still waiting on my withdrawl 24 hrs later every other uk casino its two hours max”

Helpful Report

Posted 4 years ago

Hi Graeme I contacted Customer Services and this is actually what's happened: His withdrawal was issued within a minute of him requesting it yesterday (10.59) so he’s just waiting for his bank to clear it into his account. To add, we attempted to repay funds via the faster payment system but your bank didn't accept it. Its left our system and its now with your bank, as with any refund to your card ( from a retailer instore or online) it can take 3 - 5 days for the funds to hit your account if not via faster payments. We are not in control of this, as you'll know, but on OUR part, your withdrawal was issued within 1 minute if being requested. We think that's pretty fast to be fair! Regards The Phone Casino

Posted 4 years ago

“No bo tak i tyle”

Helpful Report

(467720) - Posted 4 years ago

Hi Jacek I'm not sure we understand the issue here. If we can help in anyway, please email support@smallscreencasinos.com with your mobile number and we'll look into any issues you may have. Thank you Kind regards The Phone Casino

Posted 4 years ago

“Can not see any prize”

Helpful Report

(304506) - Posted 5 years ago

“I came 1st on Mr wonga spins a prize of £20 then 4 th £10 sat 13june,my prize was 30 free spins on a not so good game and I won 5 p. False information”

Helpful Report

Posted 5 years ago

I don't understand.. You won FREE cash and FREE real money spins with no play through - where you get to keep what you win. If you came 1st you will also have been given a free entry to the 1 million scratch card to win 1 million - all for FREE... no Deposit required! I don't understand how that's unfair or false information! I suppose it just shows you that you cant please everyone!. Sorry - but I doubt you'll find another Casino out there that offers you this much. Good luck Regards The Phone Casino

Posted 5 years ago

“It's not a good casino the odds seem to be terrible on the slots which I'm upset... I was hoping the casino would prove me wrong but I keep losing in spite of all the money I have deposited”

Helpful Report

(22020) - Posted 5 years ago

“Your app glitches constantly, you have to reload it to recognise and promotion that you are entitled to. Also seems very convenient that you only ever get one minimal win followed by consistent loss. Sorry know it sounds bad but just being honest.”

Helpful Report

(492752) - Posted 5 years ago

Hi Dan Thanks for your comments. Its always fair when you are experiencing issues navigating the site. In terms of the glitches, we need to know specifics so that we cab try and address them. Can you email support@smallscreencasinos.com with the types of things you are experiencing and I'll ask the tech team to have a look? In respect of the promotions awarding, I hear you. The issue is that until you refresh a page or navigate around in some way, the web site doesn't make the secure connection to the server and therefore there is no prompt to complete an action / display it correctly. Its because its a web site as opposed to an app, but I've noted it and will certainly look into how we can make it work better to stop this from happening. Kind regards The Phone Casino

Posted 5 years ago

“Your withdrawal processing times are far too long, the funds should not take over a day still showing on the account. It will be great if it goes through the same time.”

Helpful Report

Posted 5 years ago

“I was wondering can anybody help me because it’s says you don’t need a deposit but it’s asking me for one?”

Helpful Report

Posted 5 years ago

“I really am disappointed with this phone casino app iv been owed €1800 now nearly two mounts first there excuse was my id wasn't clear enough so I sorted that now there trying say they sent a bank draft which I did not get now they want bank statements to prove I did not get the money and they won't even answer the phone now and they still have the check to send me messages wondering why I haven't been playing in a while if ya ask me it's a scam folks iv wasted nearly 2k on this with no money comein in I'm done with this il let u no if I get my money folks”

Helpful Report

Posted 6 years ago

Hi Robert I asked CS to let me know what happened in your withdrawal. They have informed me that it had been processed and that there has been a delay in between our bank and yours. We have instigated a trace and will process the withdrawal again as soon as possible. It does happen, albeit very very rarely so we are very sorry for any delay caused. Its completely unintentional. Please let us know if you have now received the funds. We do not hold back on withdrawals as its counter productive to you, us and our reputation. Please email support@smallscreencasinos.com to follow up on any other matters regarding this. The Phone Casino

Posted 6 years ago

“Registered and make 4 time 10£ deposit dont get any winnings,,I claimed 100 free spin mr wonga slot maybe I won 20k but didn't go trough my account,, I thin that game only for a fun doesn't give u cash winnings.. btg games doesn't under complain to by casino so u can't complain to casino if u dont get nothing payout,,, from my experience about gambling if u dont get no bonus no bonus credit impossible to get win from slots games -this casino doesn't offer bonus or free spin.. I'll do one more time deposit if doesn't get any win I'll close permanently my account here”

Helpful Report

Posted 6 years ago

Hi Mjdt Please can you contact support@smallscreencasinos.com and provide your account number as we’d like to respond to your query but I don’t follow your issue. Re Mr Wonga, it does offer real cash prizes to players every day. Just go to the leader board and click on PRIZES. There you will see the daily list of prizes and positions that are paid. Over the weekend the number of spots paid increases (just FYI). Whilst we cannot guarantee that you will win on any game, fun or real money, you should only play within your means and for entertainment purposes. We hope to see you soon and value your feedback. Kind regards The Phone Casino

Posted 6 years ago

I would also add that we are about to add in real money free spins. We don’t believe in offering bonus spins that have lots of terms attached to them. We only offer real money rewards with no play through, no wagering so that you get to keep -what you win.

Posted 6 years ago

“I registered but every time I log in I am sent to cashier to deposit..doesn’t it say that they give 100 free spins for registration??so where I can see them coz I can’t”

Helpful Report

Posted 6 years ago

Hi Mariana have you contacted customer services? They are available on support@smallscreencasinos.com Kind regards The Phone Casino

Posted 6 years ago

“I have registered didn’t get my 100 frew spins deposit ten pound, been loved out and won’t let me back in”

Helpful Report

Posted 6 years ago

Hi Sean In respect of your first query. The games are on Mr Wonga at the base of the logged in lobby. You will find them there every day. Look at leader board and prizes section to see all the amazing free cash and prizes that are on offer daily. We are adding in additional free spins on other games so watch this space. In addition when creating an account you will have been notified of this by a pop up that you have cleared acknowledging where they are. Perhaps it slipped your mind having looked at some of teh other stuff on the site. In terms of being blocked, I'm told there are no markers on your account. So please contact support@smallscreencasinos.com or call 020 8815 5093 and someone will assist you. You may even find it simpler to change password using the forgotten password feature on the login page. If you need anything else regarding account management, please contact Support@smallscreencasinos.com as they can react much faster to operational matters. Kind regards The Phone Casino

Posted 6 years ago

“Yes you get 100 spins, but it is on some 2nd rate game that you have to play against loads of other players, and if you get the highest score, you win £20. The game is boring as hell and takes up far too much time. Steer clear........BORING!!”

Helpful Report

Posted 7 years ago

Hi Rob Thanks for your feedback. Its always a dilemma when structuring offers that appeal to everyone, that are fair and transparent. So we listened to our customers and removed all the free spins that we used to give away and got complaints about . Those offers had restrictions like multiple times play through requirements and also restrictions on the bonus amounts that could be withdrawn. We changed it and still tried to make it fair for everyone.... I'm not saying that we have it 100% right as yet and we are changing tings again soon, BUT you wont find another casino that gives you a free fair and random chance to win free money for no deposit obligations. In addition, you will see (if you log in on different days), that the usual first prize is of £100 and not £20. On the days where the top prizes change, they change because we have other cash bonuses that we give away. So I'd say that if you are going to review us on our free offers than please reference all the offers that are available on that weekend. In addition even though the top prizes were lowered we offered 200 to 300 prize positions as opposed to a top 20 . We are constantly evolving how we do things so that we are transparent about what is given away and we only give away genuine cash rewards without restrictions. There are new games and tournaments that will be added, you are free to try those out with out commitments to see if you like them as that's our philosophy. If you like what you see and how we do things you'll come back and play with us. We obviously cant please everyone but I hope that you can see that we do our level best to do the right thing by our customers first. Thanks for your comments, we'll endeavor to do more. Kind regards The Phone Casino

Posted 7 years ago

“DO NOT deposit by mobile they will take your money and not credit your account even when you send them proof of itemised bill showing charges they’ll still deny it!! Bunch of thieves”

Helpful Report

Posted 7 years ago

Hi Charlene We completely OBJECT to your comments! We are not a bunch of thieves and we take exception to that comment as we are a regulated casino! Further, we have proved you, by sending you the records on our system, the data logs that show where your billing has failed. If it shows as failed on our system we simply WILL NOT receive that amount/s from your mobile network. So we cannot credit your account or offer a refund in those circumstances. We know this because we have operated mobile deposits for the past 10 years. The FAULT in this matter lies with your mobile network. I have just been onto our CS team and reviewed the account myself. You have been provided with an excel summary of the billing attempts and failures on our system. You MUST get your mobile network to refund you for the instances where they have charged you when at the very same time your network has sent US a failed billing receipt. We can speak to your mobile network with you on the line, as has been suggested, because our customer care lines are listed with your network. So please don't give out false impressions which are defamatory when we have done our best to assist you and are willing to assist you further and where we have provided you with the back up evidence on our systems - so that you can take up the matter with your mobile network to refund you. We are here to assist you in whichever way we can hence we provided you with the details that show dates and times of all the back end communications with your mobile network. If you would like us to assist further please contact support@smallscreencasinos.com Kind regads The Phone Casino

Posted 7 years ago

“Firstly, finding it very hard to communicate with the customer service staff, very condisending and quite rude. After attempting to withdraw a large amount I then made the mistake of telling Phone Casino I was going to make a complaint to the gaming commission! This was due to loosing a big hand of blackjack thanks to a glitch in the system. On the spot, mentioning I was going make a complaint my account was locked/ closed. So then of course my withdrawal has been put on hold. Not that I wanted to call back and be made to feel like a 3 year, I felt I had too! Apparently payment will be made within 20 days.... and that’s all they could tell me. Very disappointed to be fair.”

Helpful Report

Posted 7 years ago

“Keep depositing and trying different games I know I can't be lucky all of the time but at leadt some of the time you can get desent play for your money but not on this site no wins at all and if you do it is pence nothing more in any of the games won't be depositing again”

Helpful Report

Posted 7 years ago

Hi Pauline Thanks for your comments. I'm sorry you haven't won. All I can assure you of is that we do get lots of people winning and yes there are people that lose as well. That's the nature of these games. There is no reason as to how or why this is determined. By its very nature we have to ensure that the systems are random and operate as they have been designed. However, all the games (in our casino and all other approved UK casino operators), are certified by UK gambling commission as fit for purpose, as well as being independent tested by companies approved by the UK Gambling commission and other regulators. I know that may not be of any consolation to you but I would point out that you can play for free everyday with 100 free spins and it wont cost you anything apart from some of your time, and you could win free cash. Perhaps try that for a while and always play within your means and responsibly. If you need to take a break, please use any of the self exclusion tools available in the main menu or contact our support team on support@smallscreencasinos.com who will be happy to assist you. Once again thanks for your comments. The Phone Casino

Posted 7 years ago

“didn't get a proper response to my complaint was pretty much fobbed off and made to feel small and stupid by advisor that responded to the email”

Helpful Report

(132796) - Posted 7 years ago

Hi Iain Just to let you know that I'm looking into your complaint. I have asked the CS team to provide me with details of your complaint. Kind regards The Phone Casino

Posted 7 years ago

Hi Iain I just wanted to come back to you having looked into your complaint. To say that the new site has caused some issues would be true so we have to be honest about that. However, it is a much better and faster platform now and will be so much more flexible as we go forward with new functions and features so please forgive us if you have experienced some short term difficulties. You and all our customers are valued and without your assistance we wouldn't be able to offer you new games to play. With that in mind we have been processing more updates than we would normally like to do and this has created some conflicts (which we were unforeseen) one of which is the display issue you referred to in your complaint to the CS team. I'd like to assure you that your complaint was and is being taken seriously because we want to minimise the incidence of such issues going forward but that you will also need to follow the instructions they gave you to resolve the issue and clear your cache and cookies. I'm sorry you experienced an issue and we should aim to do better so as a goodwill gesture I have added 5 additional tickets to the Fruit Dojo for your to play and we wish you all the very best of luck. These are valid for 7 days to play whenever you want. Kind regards The Phone Casino

Posted 7 years ago

“My first review is below! Not only did I make the review anonymously! They decided to brake data protection and include my name! After Making this complaint I had my account locked my them! With a pending withdrawal that can't be processed now! And the first withdrawal still not in my account, as raised as raised in my first review. As for the bonuses your site clearly knows everyone had a problem with, yet you don't really care about customer service so you'll never change it!”

Helpful Report

Posted 8 years ago

I'm afraid there is no pleasing some people. It doesn't matter what we say, we'll never convince you as to the otherwise, even though we can prove that your comments are incorrect. Good luck with your endeavors and be lucky!

Posted 7 years ago

“I've been using this casino for about a year now, the bonuss and free spins offers aren't worth going for with the wagering. My main problem comes with the withdrawals! I've been told that it will be processed today then days later nothing! My bank is super fast and card refunds normally take less than 24hrs. So I know there lying about processing it! They also charge you £10 after your 3 free withdrawals a month! You would have thought paying to withdrawl would speed things up! It doesn't! I've emailed them 3 times about my withdrawal and still haven't had any response! I would stay clear of this casino at all costs!”

Helpful Report

Posted 8 years ago

Dear Sir, Thank you for your review. We are sorry that you feel this way. As you can see here, we get good and bad reviews alike. In all cases we explain and deal with each one properly and provide explanations where we can however what you have stated is factually incorrect. We will deal with each point in turn; As you can see from a lot of the reviews, the bonuses have been covered many times before, we give out a lot of bonus and it is a free chance to win some money, which lots of people do! We are sorry that you have not won and that we make this hard but we would be out of business if it was easy. You requested your withdrawal on the Saturday and as a responsible casino and one that follows the regulatory guidelines, you were told that we required some further verification on your address. You sent this in on Sunday evening after customer services were off duty. You would have received an out of office reply saying that your request would be processed on their return. On Monday morning, your withdrawal was processed and approved. You were told this via email yet you have decided to post a negative review. We do charge a withdrawal fee and this is something that is in place as it costs us for each withdrawal. We do not want to pass that cost on for each withdrawal so we allow three free withdrawal in a month, this is based on a long term average of our customers behaviour. At no point does it state or infer in any way that paying will influence the processing time. To clarify, as soon as we process, which we ALWAYS do within the stated timeframes, and as soon as we send instruction to our bank to pay, it is out-with our hands and down to the banks internal processing. Of course this review is your opinion and we respect that, however, the team are also bound by the need to perform certain tasks as imposed upon us. I hope you understand. Thanks for your time nevertheless. Regards The Phone Casino

Posted 8 years ago

The Phone Casino is rated 4.3 based on 1,221 reviews