The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.26

4.3 Rating 1,221 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refuse to pay out winnings , I am now having to go through Ibas who are well aware how bad this site is for paying out , I will continue writing reviews to I get my money off them”

Helpful Report

Posted 2 years ago

“Don’t like to pay out after winning , 11 friends were all playing at the same time who will all be leaving 1 stars reviews if this isn’t sorted today”

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Posted 2 years ago

“Do not ever play on this site absolutely rubbish turned my account off when had 17 pound left then ask for bank statement to withdraw your own money honestly worst I have ever played and has no support don't ever reply to calls and ain't no live chat honestly rubbish site and have the cheek to reply wots wrong you 200 pound up not wots the problem so if you won't to lose your money come play here🤣”

Helpful Report

(1093253) - Posted 2 years ago

“I would avoid this place like the plague. I had signed up for gamstop which I thought it was for a year, I deposited £1,800 and won £3,600. My documents were accepted, however they advised my gamstop was for 5 years and they have forfeited my entire money and not even refunding deposits, will be taking this further and will go to court to take them down.”

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Posted 2 years ago

“The most corrupt site I have ever known can't give simple answers half the games don't work or load constantly say error and when you have deposited and win they decide you can't have your winnings”

Helpful Report

(306169) - Posted 2 years ago

Hi Hollie You have been put on our Enhanced Due Diligence process - and documents were requested. As you have not been able to supply the requested information we have no option but to limit your account. The CS team has no other knowledge of issues that you were facing regarding gameplay as there is no correspondence as such. Your funds will be returned to you in the advised time as we now have to pay you manually because your account has been suspended. It is unfair and incorrect to suggest that we are doing anything deliberately to withhold your winnings. Please email support@smallscreencasinos.com if you have any queries in this regard. The Phone Casino

Posted 2 years ago

“I registered with my email and password fine BUT when I started to win money I got frozen out and was told my email and password is not right .? I think this site is a con and I want my money back .”

Helpful Report

Posted 2 years ago

Hi Amanda I have asked CS to look into this for me and based on the details that you have supplied, we have a small deposit on your account, very very limited play and no communication received. Are you confused with another company called Phone.casino? They are passing off as The Phone Casino? Please advise as we are trying to take action to avoid customers being confused. Kind regards The Phone Casino

Posted 2 years ago

“Of all the online casinos I’ve played this one was the worst they wanted verification before any funds could be withdrew (sky let me take £800 with it ) then you can’t withdraw unless it’s a minimum of £20 and unlike others they charge you to withdraw and the free spins are always due to a deposit unlike others they don’t give anything for free avoid”

Helpful Report

(989242) - Posted 2 years ago

“Be very cautious using this company. I deposited over a few weeks without being made to pass ID checks. I then won a jackpot and my account was locked so I could not login, I was told this was because I needed to verify my ID which I will say was done within 2 hours and cleared so they reopened my account. I then receive an email saying that they have a maximum withdrawal of £2000 and £10,000 per month so you have to make multiple withdrawals. This is along way down their t&cs. So I asked customer service, there seems to only be one man that calls you and that answers their phone (very odd) if you won the advertised £1M you would have to withdraw £10k per month? he said yes. I have never heard of this and it appeared ridiculous as once you have placed a real money deposit and won that money is legally yours, so I checked with the gambling commission who this company is licenced by meaning their t&cs have to fall in line with their rules and your rights as a customer. Clearly stated on the Gambling Commissions website is that as a customer you cannot have your funds withheld, you must be able to withdraw at any time and you do not have to do this in multiple withdrawals without reasonable delay. After I got my account unlocked I then 5 minutes later had it locked again, I have been told for compliance checks as there was a large balance….. because I won the money!, I am now day 2 of not being able to access my account and make a withdrawal. Luckily I have taken screen shots and they confirmed in an email I have a big win so if they refuse to pay my winnings I have the evidence to take things further. If they pay my winnings to me I will gladly amend my review but the immediate locking of an account and dubious t&cs that do not follow their licensing bodies rules has me questions their practices. You are allowed to limit a players play if you have concerns surrounding how they are funding their play but you cannot deny them access to their funds if they have won fairly.”

Helpful Report

Posted 2 years ago

“Terrible casino. Game's always crashing. Free game everyday never crashes. Also you have to pay for your withdrawals.”

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(941024) - Posted 2 years ago

“It's a scam! It's just 1 old Man and he's a dodgy. Be careful guys! I will make a complaint about the”

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(967360) - Posted 2 years ago

“I got a bonus for signing up and deposit £10 and didn’t give me my bonus if 200 spins , wouldn’t really recommend playing for!”

Helpful Report

(806545) - Posted 2 years ago

“Allowed me to play for months and spend 1000s then closed my account with no reason what so Ever then told me I have to wait upto 20 days to get my money back that I had in there I strongly advised stay clear of this site still havnt sent my remaining balance back to me I would never recommend this site at all if t there. Was a minus star I would give that”

Helpful Report

(925800) - Posted 2 years ago

Hi Nicola It appears that your account was flagged for additional due diligence. We are required, as part of our licence with the UK Gambling Commission and legally under Anti-Money Laundering legislation and Proceeds of Crime legislation, to ask certain customers (where they hit triggers that have been set), for additional information on your source of funds and source of wealth. This is for several reasons: 1. To ensure that you have a legitimate source of income that you are playing with. It avoids issues where certain gaming companies have been fined for letting people spend hundreds of thousands with money that turns out to be stolen or from untrustworthy sources. We have to make sure you have a proper source of income (wherever that may be from); 2. It allows us both to take a natural break and assess if your play is appropriate and affordable; 3. It allows us the opportunity to meet additional obligations under Social Responsibility measures, to set limits for you where limits have not been set previously. This is simply for player protection as we don't want customers playing with more than they can afford to; 4. It assists us in meeting our regulatory obligations. Unfortunately - if you cannot / do not / will not supply the information that the team has requested, then we cannot allow you to continue on our site(s). It's certainly not ideal as we hate to turn customers away. If we could get reliable third-party information that will give us the comfort that we need to explain our assessment to the Gambling Commission, then we would do so. Unfortunately - third-party information like that doesn't exist (currently), so we ask our valued customers for this directly and in consideration for your efforts and assistance, we give you a cash goodwill gesture for your trouble and time. The information is not shared with anyone (unless the regulator asks what we have done) and is not used for or by any external or third-party companies ( under our GDPR) obligations. It simply is used so that we can assess and meet obligations and allow you to play safely. I would urge you to look at other companies, if you choose not to continue with us, and make sure that they have your interests at heart - the highest standard that can be applied is when we have to say we can't take your business if we cannot meet our obligations and licencing conditions. We can re-open your account if you can supply the information requested but not otherwise. Thank you for your time and understanding. The Phone Casino

Posted 2 years ago

“Terrible. They claim that there's no wagering but then if you take up one of their offers of 'Deposit XX amount and get xx number of free spins', you have to play through the amount you deposited before you can withdraw your money. So, that is as good as a wagering requirement if you ask me. Most other casinos don't do this. Go elsewhere, these guys are small time and the slots are rubbish.”

Helpful Report

(915792) - Posted 2 years ago

Hi ... We don't think that's fair at all. We offer real money free, spins so there is no playthrough on bonuses given, no wagering on free spins or any of the amounts won from free spins. When you purchase a reward bundle - the terms are clear to see. If there were no terms on giving real money free spins away, then you could just play the free spins and win free cash - it would be like a cash machine that just pays out. That's not fair for both of us. Instead, so that we can offer fair rewards to people that want to play and deposit - we have to add in a condition as part of the reward bundle purchase. Most casinos that we can see, offer you lots of free spins, but you have to play them at least 20x, sometimes up to 200x to make it withdrawable - that isn't fair, in our opinion so we don't do things like that. You are free to just deposit without taking up a reward and there are no restrictions on the money you play or the amounts won. In addition, you can play Mr Wonga - for free - every day. There are no deposits required and there are no restrictions on what you win which is free cash and real money free spins. I hope this goes some way to explaining how we do things in a simpler and more equitable manner. KInd regards

Posted 2 years ago

“Interface is very good Service is very good But making me wait five months to withdraw my full balance of just under 50k is disgusting I've asked a manager to contact me and nobody has Staff are helpful but don't have authority in this case ... avoid if you win above 10k as they will make you spread withdrawals”

Helpful Report

(913812) - Posted 2 years ago

“My account from this email get broke and I lost my money, i did call all day after I found out, but nobody answered or give a call back”

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(925895) - Posted 3 years ago

“Your withdrawal proceedings is not fair you dont get your full amount its only a pound but when i add money and win why do you have to take some of my winnings i waited ages for my money then you deducted a pounds so i got less then what i won then you took a hundred years to pay me out”

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(92977) - Posted 3 years ago

“wouldn't let me withdraw my money even tho i just deposited it so i had to wager it all and lost a bout half of it so ye”

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(907245) - Posted 3 years ago

“Something isn't right rung in for a week still money to my account , been told a couple of different things now very strange”

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Posted 3 years ago

Hi Kara I believe that this matter has been resolved for you and that you were awarded some compensation. If you're happy, may we ask you to revise your review? Kind regards The Phone Casino

Posted 3 years ago

“Extremely long withdrawal times. Claim to have visa direct but definitely do not. Takes a long time for customer services to reply to you.”

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(837000) - Posted 3 years ago

“Wery bad”

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(631326) - Posted 3 years ago

The Phone Casino is rated 4.3 based on 1,221 reviews