The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,265 Reviews

80 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

Write Your review

Tell us how The Phone Casino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Allowed me to play for months and spend 1000s then closed my account with no reason what so Ever then told me I have to wait upto 20 days to get my money back that I had in there I strongly advised stay clear of this site still havnt sent my remaining balance back to me I would never recommend this site at all if t there. Was a minus star I would give that”

Helpful Report

(925800) - Posted 3 years ago

Hi Nicola It appears that your account was flagged for additional due diligence. We are required, as part of our licence with the UK Gambling Commission and legally under Anti-Money Laundering legislation and Proceeds of Crime legislation, to ask certain customers (where they hit triggers that have been set), for additional information on your source of funds and source of wealth. This is for several reasons: 1. To ensure that you have a legitimate source of income that you are playing with. It avoids issues where certain gaming companies have been fined for letting people spend hundreds of thousands with money that turns out to be stolen or from untrustworthy sources. We have to make sure you have a proper source of income (wherever that may be from); 2. It allows us both to take a natural break and assess if your play is appropriate and affordable; 3. It allows us the opportunity to meet additional obligations under Social Responsibility measures, to set limits for you where limits have not been set previously. This is simply for player protection as we don't want customers playing with more than they can afford to; 4. It assists us in meeting our regulatory obligations. Unfortunately - if you cannot / do not / will not supply the information that the team has requested, then we cannot allow you to continue on our site(s). It's certainly not ideal as we hate to turn customers away. If we could get reliable third-party information that will give us the comfort that we need to explain our assessment to the Gambling Commission, then we would do so. Unfortunately - third-party information like that doesn't exist (currently), so we ask our valued customers for this directly and in consideration for your efforts and assistance, we give you a cash goodwill gesture for your trouble and time. The information is not shared with anyone (unless the regulator asks what we have done) and is not used for or by any external or third-party companies ( under our GDPR) obligations. It simply is used so that we can assess and meet obligations and allow you to play safely. I would urge you to look at other companies, if you choose not to continue with us, and make sure that they have your interests at heart - the highest standard that can be applied is when we have to say we can't take your business if we cannot meet our obligations and licencing conditions. We can re-open your account if you can supply the information requested but not otherwise. Thank you for your time and understanding. The Phone Casino

Posted 3 years ago

“Terrible. They claim that there's no wagering but then if you take up one of their offers of 'Deposit XX amount and get xx number of free spins', you have to play through the amount you deposited before you can withdraw your money. So, that is as good as a wagering requirement if you ask me. Most other casinos don't do this. Go elsewhere, these guys are small time and the slots are rubbish.”

Helpful Report

(915792) - Posted 3 years ago

Hi ... We don't think that's fair at all. We offer real money free, spins so there is no playthrough on bonuses given, no wagering on free spins or any of the amounts won from free spins. When you purchase a reward bundle - the terms are clear to see. If there were no terms on giving real money free spins away, then you could just play the free spins and win free cash - it would be like a cash machine that just pays out. That's not fair for both of us. Instead, so that we can offer fair rewards to people that want to play and deposit - we have to add in a condition as part of the reward bundle purchase. Most casinos that we can see, offer you lots of free spins, but you have to play them at least 20x, sometimes up to 200x to make it withdrawable - that isn't fair, in our opinion so we don't do things like that. You are free to just deposit without taking up a reward and there are no restrictions on the money you play or the amounts won. In addition, you can play Mr Wonga - for free - every day. There are no deposits required and there are no restrictions on what you win which is free cash and real money free spins. I hope this goes some way to explaining how we do things in a simpler and more equitable manner. KInd regards

Posted 3 years ago

“Interface is very good Service is very good But making me wait five months to withdraw my full balance of just under 50k is disgusting I've asked a manager to contact me and nobody has Staff are helpful but don't have authority in this case ... avoid if you win above 10k as they will make you spread withdrawals”

Helpful Report

(913812) - Posted 3 years ago

“My account from this email get broke and I lost my money, i did call all day after I found out, but nobody answered or give a call back”

Helpful Report

(925895) - Posted 3 years ago

“Your withdrawal proceedings is not fair you dont get your full amount its only a pound but when i add money and win why do you have to take some of my winnings i waited ages for my money then you deducted a pounds so i got less then what i won then you took a hundred years to pay me out”

Helpful Report

(92977) - Posted 3 years ago

“wouldn't let me withdraw my money even tho i just deposited it so i had to wager it all and lost a bout half of it so ye”

Helpful Report

(907245) - Posted 3 years ago

“Something isn't right rung in for a week still money to my account , been told a couple of different things now very strange”

Helpful Report

Posted 3 years ago

Hi Kara I believe that this matter has been resolved for you and that you were awarded some compensation. If you're happy, may we ask you to revise your review? Kind regards The Phone Casino

Posted 3 years ago

“Extremely long withdrawal times. Claim to have visa direct but definitely do not. Takes a long time for customer services to reply to you.”

Helpful Report

(837000) - Posted 3 years ago

“Wery bad”

Helpful Report

(631326) - Posted 3 years ago

“I'm so unhappy because im top up to much money and I'm never winning some money so I give 00”

Helpful Report

(894518) - Posted 3 years ago

“After depositing and selecting a welcome offer I completed the wagering requirement and then the site just reset my offer and told me a I hadn't completed it. I then contacted customer service (who admittedly were good over email) who told me that I hadn't gone through the pop up so didn't get the free spins. This was incorrect because the site had indicated I was half way through the welcome offer and then reset. I eventually was given some free spins (half the value that I should have had) and then was unable to withdraw the funds because it was too far under the withdrawal limit... After depositing funds to make my balance on the withdrawal limit so I could claim my winnings the site told me I couldn't withdraw my funds which I had just deposited!! I called the contact number and was met with a guy that was quite rude and was zero help telling me to just email them... Its a shame because I had heard good things about this casino.”

Helpful Report

Posted 4 years ago

“I do not recommend I played today And I have recorded videos of how they help to pluck the players' account set the drums so that you do not win a broken zloty, watch out !!!!”

Helpful Report

Posted 4 years ago

“Poor customer service and they employ game designers who have frequent game freezes and crashes. Ultimately this ends up in you losing any wins or free spins you had at the time. Customer service clearly not interested. Scientific games regularly crash and leave players at a loss when in bonus rounds or free spins. Unacceptable treatment of players and poor selection of game developers’ games means you’d be better playing elsewhere as any issues you do have- customer service couldn’t care less.”

Helpful Report

(837259) - Posted 4 years ago

Hi Robert That's, not the case. We care deeply about our customer experiences and do our very best to resolve issues as best we can. Technology never seems to be on our side but we appreciate you may not have had the best experience =. Our connection is the same as all others and whilst we don't handle the games because it's hosted by SG. if bets are not completed/accepted (for whatever reason) the funds are returned to you as is the case in your query. We cannot pre-empt or guess what a possible outcome might have been. I have asked the CS team to raise the matter further with SG on your behalf to see if there is any merit to your comments and we will advise you by email. Thank you for your time. Kind regards The Phone Casino

Posted 4 years ago

“It's not the greatest site the so called high rollers are expensive and do not pay out much if at all.”

Helpful Report

(816055) - Posted 4 years ago

“No wins. Very rare win free spins on wonga if win get stupid free spins were from 100 spins winning just about 2 quid”

Helpful Report

(785000) - Posted 4 years ago

“As a loyal customer I think you should do better promotions and cash rewards. I’ve had a lot of money on here in the last few weeks and it’s not been paying out and it cashed on me yesterday and when I logged back in my money was gone”

Helpful Report

(663989) - Posted 4 years ago

“Unhelpful. Feel ripped off. Stitch up. Rude staff member . Sucks”

Helpful Report

(200743) - Posted 4 years ago

“Very poor payouts”

Helpful Report

(807691) - Posted 4 years ago

“Didn’t win anything at all. Not worth the effort”

Helpful Report

(794044) - Posted 4 years ago

“I am very disenchanted with the site, endless glitches where I continually get logged out and endlessly have to log in again. Then I can't make payments because of endless glitches and I end up wondering if my debit card has been blocked for repeatedly trying to deposit funds. I bought tickets for the Wonga Emporium game thinking that it would help me to increase my score when this is not the case and you never win anything from playing with bought tickets but you don't find out about this until after. Paltry wins on other games, so fed up. The Wonga Emporium game always lets you think you are in for a prize but then you find you are not as others have scored higher, it seems like a fix to me where there is no skill or means to determine whether you will win, as if its decided before you play. I would be happier with more wins and more information about how these games work. I am so disenchanted just now I feel like giving up playing, no incentive to play when most of the time I lose and especially on the Rainbow Riches Slingo game which tricks you into thinking you can win higher prizes when most of the time you pay silly money for one spin and win nothing which is no fun. The wins are meagre as well most of the time and the games soon take back any wins you do have. I am well out of pocket now, and don't feel this will change. My favourite game used to be Rainbow Riches Pick n Mix, until I played it on here tonight and won nothing whatsoever after 2 deposits on your sister sites. Just disheartened so far. The technical glitches spoil the pleasure a lot of playing on here, these need fixing soon. I wish I could give a more positive review but I am being honest and telling it like it is for me, sorry.”

Helpful Report

Posted 4 years ago

The Phone Casino is rated 4.3 based on 1,265 reviews