The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.31

4.3 Rating 1,166 Reviews

82 %

of reviewers recommend The Phone Casino

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4.3

Based on 1,166 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now I know why you only have over 1k downloads the site is made cheaply, the customer services is very poor the free spins you give are at 10p but when you deposit money the spins are minimum £1 and I've been charged for a unsolicited mesaage by yourself.”

Helpful Report

(767503) - Posted 2 years ago

“I have been offered 200 cash if I send proof of income I've sent it but I have never been asked no where before I feel very insulted to be thinking I'm a dishonest person is very disgusting and disappointening .”

Helpful Report

(745435) - Posted 3 years ago

Ardunio You posted the same review on Trustpilot - its unhelpful if you spam the review sites with bad reviews - when its a customer services / compliance matter in the first instance and we need time to look over your account from a compliance stand point. Nevertheless, as I stated on the other review: It is a requirement by the UK Gaming Commission for ALL licensed online Casinos to know their customers. To do so we have to set limits on all players accounts that we are comfortable with - from what we think is generally affordable and the back that up with documentation, using a request for underlying documentation. Two things with that request. 1. Its a requirement placed upon us in legislation to ensure that you have a legitimate source of income - it can be pension, job salary, dividends from your company etc etc. 2. It helps us make sure that we are acting in a socially responsible manner i.e. you cannot deposit an unlimited amount of money or spiral out of control. To that extent The Phone Casino and other brands operated by Small Screen Casinos - have low detection / enforcement limits and because we accept that we are asking for sensitive information - in order to comply with legislation and UK Gambling Commission licensing requirements - we offer an incentive, back to you, for that information, time and co-operation. If you don't provide satisfactory information (as requested) - regardless of how good a customer you may have been, we return any remaining funds and close your account. I accept that this may be inconvenient - but its a LEGAL requirement. We don't want to get a fine like some larger companies / brands that you know have been, because they don't / have not followed the guidance as closely as we try to; but more importantly, it protects you "the customer", because its a forced "take a break" or pause that is good practice in all senses. We will be happy to welcome you back and offer you the £200 as soon as the team has cleared your Enhanced Due Diligence. Thank you in advance for your patience. Kind regards The Phone Casino

Posted 3 years ago

“They lie and think you are stupid enough to believe that your card issuer is wrong and they are right. They also lie and try to censor negative reviews”

Helpful Report

(749036) - Posted 3 years ago

Hi Ben There is no benefit to us lying to you. Our withdrawals are processed by our system automatically when you try to withdraw. At that point - its passed to the merchant provider who then passes the request onto your local bank. Once we process a withdrawal (at our end) - in the first instance on Visa direct - which is pretty much instantaneous, its out of our hands. If it doesn't go via Visa Direct ( as only certain local banks support this route) then it can take 1-5 days depending on your local bank. This is the same for any retail transaction on the high street. There really is nothing to lie about - we process withdrawals immediately and the its down to the banking system to get back to you. The good news is that we have transactions ID's so that on the rare occasions where there are delays or issues, as it does happen on occasion - we always try to follow up with alternatives and resolve teh matter with our processor to see where the issue is. Again its of no benefit to us, WHATSOEVER, to hold up your withdrawal or tell you something that isn't true and its certainly not good practice. You must follow our complaints procedure ( see out Terms and conditions) and if there is an issue we will gladly get it resolved for you. You can see from the 100's of reviews below yours that we do not hold up withdrawals - we go beyond to try and speed things up as quickly as possible. Kind regards The Phone Casino

Posted 3 years ago

“Very rig you can not win decent money since I Open account your casino please give my chance to win decent money”

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(599767) - Posted 3 years ago

“Just lately I've been avoiding coming back to your site it's become not fun to play anymore in the sense I spend an awful lot of money with yourselves and receive very little incentive back to even consider using your site I feel unappreciated as a customer and utterly disgusted with your win rates these issues I feel can't be fixed but you can try a little harder in many ways to better the experiences for your customers.”

Helpful Report

(670477) - Posted 3 years ago

Hi Luke Firstly, thank you for your review. In terms of incentives we have the following permanent offers on the site: 1. 100 Free spins in the daily tournament where for no deposit, you can win cash and free spins; 2. unlimited deposit match offers - located in the main menu under "Free Spins", there you will find all the deposit reward offers. 3. All wins from bonuses, rewards sand prizes have no play though attached so its completely fair. You get to keep when you win. Turning to win rates - please see our blog guide to playing slots - some slots are more volatile which means that you can feel like you go for a time and not win anything, but on average, the wins are much larger. Other slots are less volatile and pay out smaller wins more frequently. Our exclusive slot games are low volatility, but some of the bigger name brands are higher volatility. We never touch the pay out ratios as the games all have to be tested and certified and then approved for use by the UK Gambling commission. The non- exclusive games you see on our site are the same as on other sites so they are completely fair and tested as such. Always play responsibly and playing should be fun and for entertainment. If its not fun, please use the limits section in the main menu or contact the support team or the responsible gambling team to adjust your access. I hope the above explains things in a bit more detail. We are of course adding in additional ways to reward our customers, but we don't offer VIP schemes as we always want it to be fun to play at our site. We're always glad to have feedback on what we can improve so please email support@smallscreencasinos.com with any suggestions so that we can look at them in more detail. Thank you Kind regards The Phone Casino

Posted 3 years ago

“Lots of games kept crashing on opening or mid spin. Some games don’t show your balance as you play them and easy to lose money you hadn’t accounted for as you always have to change from a higher stake and when the games crash regularly, it’s easy to forget to change your stake again when it restarts. My experience of the site made me feel ripped off by the end of it.”

Helpful Report

(708484) - Posted 3 years ago

“Awful .. logged in - was offered a special deal where I got 200FS for a card only deposit of £75 - made the deposit - no FS . Emailed the help desk - replied to all their questions and they ignored me .. still no FS . Will never use again”

Helpful Report

(623940) - Posted 3 years ago

Hi Laura I have raised the matter with CS and once they come back to me with a detailed look into your account I'll comment further. I can assure you though, we always provide the necessary free spins, even if we have to manually award them for you. Apologies for the delayed response Kind regards The Phone Casino

Posted 3 years ago

“I would like a refund on all the deposits that I have made in not once have I had anything of the phone casino I rate it 0 out of ten”

Helpful Report

Posted 3 years ago

Hi Leeann We offer you 100 free spins in our daily tournament, where you can win cash and free spins - for no deposit. You can play this every day and if you win you can take out the cash or play the free spins and keep when you win from there with no play through or restrictions. We also offer unlimited deposit match bonuses on games that you can choose for your self. See the free spins in the main menu. Every week we offer cash drops on selections of games and our new game launches. This weekend until Sunday there is a guaranteed prize draw of 10k. And over and above that we offer deposit rewards to all customers on an adhoc basis. Looking at pretty much every other online casino in the UK - this is very generous. Perhaps have a look around in the main menu at the rewards on offer and play Mr Wonga - we have a Christmas version up just now. It doesn't cost you anything. With regards to refunds, please contact customer services. Kind regards The Phone Casino

Posted 3 years ago

“still waiting on my withdrawl 24 hrs later every other uk casino its two hours max”

Helpful Report

Posted 3 years ago

Hi Graeme I contacted Customer Services and this is actually what's happened: His withdrawal was issued within a minute of him requesting it yesterday (10.59) so he’s just waiting for his bank to clear it into his account. To add, we attempted to repay funds via the faster payment system but your bank didn't accept it. Its left our system and its now with your bank, as with any refund to your card ( from a retailer instore or online) it can take 3 - 5 days for the funds to hit your account if not via faster payments. We are not in control of this, as you'll know, but on OUR part, your withdrawal was issued within 1 minute if being requested. We think that's pretty fast to be fair! Regards The Phone Casino

Posted 3 years ago

“No bo tak i tyle”

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(467720) - Posted 3 years ago

Hi Jacek I'm not sure we understand the issue here. If we can help in anyway, please email support@smallscreencasinos.com with your mobile number and we'll look into any issues you may have. Thank you Kind regards The Phone Casino

Posted 3 years ago

“Can not see any prize”

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(304506) - Posted 3 years ago

“I came 1st on Mr wonga spins a prize of £20 then 4 th £10 sat 13june,my prize was 30 free spins on a not so good game and I won 5 p. False information”

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Posted 3 years ago

I don't understand.. You won FREE cash and FREE real money spins with no play through - where you get to keep what you win. If you came 1st you will also have been given a free entry to the 1 million scratch card to win 1 million - all for FREE... no Deposit required! I don't understand how that's unfair or false information! I suppose it just shows you that you cant please everyone!. Sorry - but I doubt you'll find another Casino out there that offers you this much. Good luck Regards The Phone Casino

Posted 3 years ago

“It's not a good casino the odds seem to be terrible on the slots which I'm upset... I was hoping the casino would prove me wrong but I keep losing in spite of all the money I have deposited”

Helpful Report

(22020) - Posted 4 years ago

“Your app glitches constantly, you have to reload it to recognise and promotion that you are entitled to. Also seems very convenient that you only ever get one minimal win followed by consistent loss. Sorry know it sounds bad but just being honest.”

Helpful Report

(492752) - Posted 4 years ago

Hi Dan Thanks for your comments. Its always fair when you are experiencing issues navigating the site. In terms of the glitches, we need to know specifics so that we cab try and address them. Can you email support@smallscreencasinos.com with the types of things you are experiencing and I'll ask the tech team to have a look? In respect of the promotions awarding, I hear you. The issue is that until you refresh a page or navigate around in some way, the web site doesn't make the secure connection to the server and therefore there is no prompt to complete an action / display it correctly. Its because its a web site as opposed to an app, but I've noted it and will certainly look into how we can make it work better to stop this from happening. Kind regards The Phone Casino

Posted 4 years ago

“Your withdrawal processing times are far too long, the funds should not take over a day still showing on the account. It will be great if it goes through the same time.”

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Posted 4 years ago

“I was wondering can anybody help me because it’s says you don’t need a deposit but it’s asking me for one?”

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Posted 4 years ago

“I really am disappointed with this phone casino app iv been owed €1800 now nearly two mounts first there excuse was my id wasn't clear enough so I sorted that now there trying say they sent a bank draft which I did not get now they want bank statements to prove I did not get the money and they won't even answer the phone now and they still have the check to send me messages wondering why I haven't been playing in a while if ya ask me it's a scam folks iv wasted nearly 2k on this with no money comein in I'm done with this il let u no if I get my money folks”

Helpful Report

Posted 4 years ago

Hi Robert I asked CS to let me know what happened in your withdrawal. They have informed me that it had been processed and that there has been a delay in between our bank and yours. We have instigated a trace and will process the withdrawal again as soon as possible. It does happen, albeit very very rarely so we are very sorry for any delay caused. Its completely unintentional. Please let us know if you have now received the funds. We do not hold back on withdrawals as its counter productive to you, us and our reputation. Please email support@smallscreencasinos.com to follow up on any other matters regarding this. The Phone Casino

Posted 4 years ago

“Registered and make 4 time 10£ deposit dont get any winnings,,I claimed 100 free spin mr wonga slot maybe I won 20k but didn't go trough my account,, I thin that game only for a fun doesn't give u cash winnings.. btg games doesn't under complain to by casino so u can't complain to casino if u dont get nothing payout,,, from my experience about gambling if u dont get no bonus no bonus credit impossible to get win from slots games -this casino doesn't offer bonus or free spin.. I'll do one more time deposit if doesn't get any win I'll close permanently my account here”

Helpful Report

Posted 5 years ago

Hi Mjdt Please can you contact support@smallscreencasinos.com and provide your account number as we’d like to respond to your query but I don’t follow your issue. Re Mr Wonga, it does offer real cash prizes to players every day. Just go to the leader board and click on PRIZES. There you will see the daily list of prizes and positions that are paid. Over the weekend the number of spots paid increases (just FYI). Whilst we cannot guarantee that you will win on any game, fun or real money, you should only play within your means and for entertainment purposes. We hope to see you soon and value your feedback. Kind regards The Phone Casino

Posted 5 years ago

I would also add that we are about to add in real money free spins. We don’t believe in offering bonus spins that have lots of terms attached to them. We only offer real money rewards with no play through, no wagering so that you get to keep -what you win.

Posted 5 years ago

“I registered but every time I log in I am sent to cashier to deposit..doesn’t it say that they give 100 free spins for registration??so where I can see them coz I can’t”

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Posted 5 years ago

Hi Mariana have you contacted customer services? They are available on support@smallscreencasinos.com Kind regards The Phone Casino

Posted 5 years ago

“I have registered didn’t get my 100 frew spins deposit ten pound, been loved out and won’t let me back in”

Helpful Report

Posted 5 years ago

Hi Sean In respect of your first query. The games are on Mr Wonga at the base of the logged in lobby. You will find them there every day. Look at leader board and prizes section to see all the amazing free cash and prizes that are on offer daily. We are adding in additional free spins on other games so watch this space. In addition when creating an account you will have been notified of this by a pop up that you have cleared acknowledging where they are. Perhaps it slipped your mind having looked at some of teh other stuff on the site. In terms of being blocked, I'm told there are no markers on your account. So please contact support@smallscreencasinos.com or call 020 8815 5093 and someone will assist you. You may even find it simpler to change password using the forgotten password feature on the login page. If you need anything else regarding account management, please contact Support@smallscreencasinos.com as they can react much faster to operational matters. Kind regards The Phone Casino

Posted 5 years ago

The Phone Casino is rated 4.3 based on 1,166 reviews