The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.26

4.3 Rating 1,221 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a bad casino, made me worried when making a withdrawal as site seems just really dull and old looking , makes it seem like a rouge casino, i have just won a large sum of money with these guys and will then close my account as the bonus terms are ridiculous and the range of games arnt that good .”

Helpful Report

Posted 8 years ago

“Good things first. They regularly offer 25 free spins, which is incredible. Kept me coming back to them way more than any of the big guns. Nobody else is as generous. Those 25 free spins usually amount to between £9 - £16. Bad things. That £9 - £16 will not turn in to a damn thing. Ever. I'm not some disgruntled punter who has lost a fortune, far from it. I've put very little in to this place because of how unforgiving the slots are. If the games are regulated by an official body, I'd be genuinely surprised. I must have visited this site 20+ times, never has my bank exceeded £50 (with god knows how many thousands left to wager). When it has got around £50, that disappears quicker than my wife at nookie time. RTP is not a thing here, it feels lawless. No more money from me guys. Didn't even ask why I wanted to close the account, got a straight OK, it's done. Another good thing. Customer service is quick as hell. Not chatty, or polite, but quick. Don't even consider throwing any money in the direction of the phone casino. At least burning it returns heat.”

Helpful Report

Posted 8 years ago

Hi Daniel Thank you for your review. We are sorry that you feel this way. I'd like to say thank you for the positives i.e. that we give you lots of free spins and that our CS team are responsive to your needs. If I may turn to address the negatives that you raise and correct some of your observations. 1. Free spins awarded are subject to a play through requirement and whilst its not easy, people win every day and manage to withdraw the maximum of £200. All you have to do is look at our Facebook page as evidence of this. It is simply not true to state that you cannot turn the free spins into something; 2. Your comment "I've put very little into this place" - is also misleading as you know, because you have never deposited any real money; 3. "you'd be surprised if the games are regulated" - Just for your information (and anyone else), every single game that is displayed on our site and indeed on any other reputable and regulated casino business in the UK; has to have their games (regardless of the supplier of those games) tested and certified by an independent testing house that is approved and accredited by the UK Gambling commission. In addition, we are audited by 2 gambling commissions on an annual basis to ensure that the integrity of the games is up to that standard and further, we employ active RTP monitoring (as all licencees are required to do), on a rolling basis. The games therefore operate to the exact parameters to which there are designed and tested. 4. CS team not asking for your closure reasons - We take a responsible approach to such questions and requests. If you are happy with our service you'll not want to leave, however, if you choose to leave of your own accord those reasons are up to you unless you wish to share them with us. I once again thank you for taking the time to post a review, good or bad,and I hope I have cleared up some of the misunderstandings. If we can be of any more help, please do not hesitate to contact us. support@smallscreencasinos.com Kind regards The Phone Casino

Posted 8 years ago

“Just a total lack of winning I must of spent 1000 pound or more with these and never come away with anything the bonus spins you get you can't cash out so what's the point that of having them.also if you wager say 1 pound spins on say reels of luck for instance some wins spin in at 3p what's this all about there just robbers who don't wear masks”

Helpful Report

Posted 8 years ago

Your email address says Shaun in it, so i'll refer to you as such if that's OK? Shaun - to protect the credibility of your review (good / bad) we'd ask you to please verify your email so that your review doesn't remain unverified. In reference to your claims on the game play. We cannot discuss that in such detail on here but I can happily arrange for a review of your account if you contact us using support@smallscreencasinos.com Please refer to the fact that you made a review on this site. I would add, for your information, that all of our games are tested by an independently certified testing house to ensure that they operate correctly. This is a requirement before any game cam be made available to the public. Where we licence games from other suppliers, these too, are subject to the same testing standards and we have sight of the relevant testing certification. In addition, recently, the UK gambling commission have introduced real time RTP (return to player percentage) tracking. This is to ensure that the games operate in practice as they have done during testing. This is the same standard required on ANY online Casino operator that is licensed by the UK Gambling commission - so you and all players should only use licensed Casinos and take comfort from this. Different games have different ways of playing so there can be variation in terms of how many wins or losses are generated in a particular streak. We are sorry if you feel that this went against you. As you can see from most of the reviews here. Customers are generally having a good experience and returning time and time again. We do offer (as all licensed UK online Casinos should do), the ability to set limits so that if things go against you, you can stop playing and try again at another time - or if at all. Please review those tools in our main menu. They are there to help you. Playing should be fun and entertaining and should not leave you feeling like you have lost out. I can't speak for how easily accessible these tools are on other sites. Re- bonus play - it is just that - free play opportunities. There is a play through limit that is quite hard to reach, but if you look at our Facebook page you'll see that loads of people meet that requirement every week and we publish a sample for you to see. If there is anything else that we can do to assist you and review your account, then please do not hesitate to ask. Kind regards the Phone casino

Posted 8 years ago

“Cash withdraws from bonuses are way to high wagers to get it won 1000 pound once on a scratch card had to wager 50,000 to with draw I'll never put my own money in to the site on ever use bonuses”

Helpful Report

(132794) - Posted 8 years ago

Hi Reece Thanks for your review, but it doesn't quite make sense. Bonus money has a play through requirement, like pretty much every Casino in the industry. In addition, at least 200 people every month manage to win money using the bonus tools we provide. We publish these on our social media channels. What confuses us is that you are talking about wining free money that has a play through requirement vs not depositing that doesn't have play through requirement. Had you played with real money and won £1,000 then you would be able to withdraw it immediately with no restrictions or conditions. If you are unhappy with the bonus rules, please feel free to use real money. Bonus money represents an opportunity - for no risk or no obligation to try some of our games and to win free money.... with just the application of some of your free time. Thank you again for your feedback. Kind regards The Phone Casino

Posted 8 years ago

“Can never get hold of you by phone and your online chat is hit and miss aswell”

Helpful Report

Posted 8 years ago

Hi Andrew Thanks for your email. We've checked our records and not seen any emails or answerphone messages from you yesterday. When I saw this review I spoke to the CS team immediately and they informed me that they have been in touch with you. If you look at some of the other 5* reviews we pride ourselves on getting back to customers as quickly as possible. I know it can be a pain, but please do leave a message if you cant get through immediately as we'll be able to follow up with you much quicker. Kind regards the Phone Casino

Posted 8 years ago

“This really is a poor site. I really enjoy playing roulette but the phone casinos roulette really takes the biscuit!! When the ball stops it sometimes just shows the ball moving in a straight line across the table to a different number. It's an absolute joke. Plus some of the other games are behind the times compared to other sites.”

Helpful Report

Posted 8 years ago

Dear Sir / madam, Firstly, we’d like to thank you for taking the time to provide your feedback. We are conscious (as with every organisation that accepts open reviews), that we will not be able to please everyone, but we do our best and always strive to improve based on feedback. We are certainly disappointed that you have chosen to rate us with 1 star and as such we‘d like to provide you with our perspective on your comments. You and any customer playing on any regulated UK site (such as ours), should take comfort from the knowledge that the UK Gambling Commission goes to great lengths to ensure that all of our games (before they are made live to the public), are tested and certified to very strict technical standards so as to ensure that they play fairly and correctly. Most of the games operate as follows; once a bet has been placed, received and confirmed by the secure servers, the device that you’re playing on has to provide you with the outcome of your bet. Generally this is done as an animation which makes it exciting. It is at that point that the Casino has artistic licence to display the result in a way that it sees fit. As the results generated are random (and are tested and certified to be random), when the result is displayed to you on Roulette the ball may not be in a position that is aligned to the number that has been determined. In addition, on a live roulette wheel, the ball can often jump about before it lands, depending on the wheel used of course. Bearing in mind these two factors we have chosen to display a bounce of the ball in what we consider to be a more realistic representation or a live wheel, rather than displaying the ball landing in a particular number “dead” or rolling across the numbers until it reaches the desired slot. It may not be to your liking and we accept that. We just wanted to explain what we do and why. With that in mind surely your opinion of one feature can’t constitute that the entire site is poor. With reference to your other comments about games, a significant proportion of the games we offer are from award winning companies that have built games over a number of years. In trying to cater to customers that may not be as sophisticated as you, we have to offer games that are simple and easy to understand. That too may not be to your taste but we also offer some very high end and complicated games as well. In the coming months we are adding live dealer casino and also redoing some of our older games such as Roulette. If you have a concerns about any aspect of the site we’d happily look into this for you and work with you to enhance your experience. We hope you don’t mind that we took the time to explain our side. Kind regards The Phone Casino

Posted 8 years ago

The Phone Casino is rated 4.3 based on 1,221 reviews