The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,217 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

Write Your review

Tell us how The Phone Casino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the phone casino.. but having to login every sec is a pain...”

Helpful Report

Posted 5 years ago

“Great game to play and fun”

Helpful Report

Posted 5 years ago

“I like the site it has a good variety of games and they are good games, the team are very helpful, the withdrawal system could be a bit quicker but otherwise I am very happy.”

Helpful Report

(478828) - Posted 5 years ago

“Second time withdrawing from this site. It’s just too slow, my winnings have been sat in my account since yesterday nearly 24 hours later & they still haven’t processed! This really needs changing, 24 hours later & my withdrawal is still sat in my account, apart from this very good site, and very polite! Just the withdrawal is terrible. I believe 12 hours is enough time to process the withdrawals. I don’t know how much longer I’ll have to wait for this withdrawal to be processed. Will write another review on the withdrawal being processed n how long, to let all other customers know before they deposit money”

Helpful Report

Posted 5 years ago

“Good customer service”

Helpful Report

(493777) - Posted 5 years ago

“Very good game and very fun and you definitely WIN REAL money definitely worth a try. I recommend this app”

Helpful Report

Posted 5 years ago

“Very good casino game”

Helpful Report

(358121) - Posted 5 years ago

“Works well”

Helpful Report

(455944) - Posted 5 years ago

“It's a good place it's fun you have lots of games the only thing is some times there is a game that won't load but other than that it's fine.”

Helpful Report

Posted 5 years ago

Hi Donna Many thanks for your review. We have been looking very closely at the load sequences of the games. Where we can make improvements we do try but quite a lot of the games are from suppliers and we have to connect to them before delivering the games to you so unfortunately, completely outwith our control, we do sometimes experience issues with games loading because of our reliance on the suppliers. It doesn't help that we all expect things to load first time and super quick and I know from my personal experience that sometimes the mobile or WiFi signals might drop or be interrupted for no reason, which in turn causes connection issues. We are however, looking at ways where we can improve the experience overall. So that's a promise from us to try harder where we can. Have a great week. Kind regards The Phone Casino

Posted 5 years ago

“Enjoy the games low deposits good casino”

Helpful Report

Posted 5 years ago

Don't be shy,... we don't bite Thank you Anon for your review. Kind regards The Phone Casino

Posted 5 years ago

“Never win anything”

Helpful Report

Posted 5 years ago

Sorry Tadas Please play within your means and use the limits and tools in the main menu to help you in your play. If you need any assistance, please use GamStop the national exclusion data base or contact our CS team who will be happy to help. Unfortunately, the nature of e-gaming is such that some people lose and some people win. All we can do is reassure you that the games we offer to you, are tested to be fair and are all certified for use in the UK under our licence with the Gambling Commission. The rest is down to chance so please always play responsibly and within your means. Kind regards The Phone Casino

Posted 5 years ago

“Great casino love all the games but the only down fall is that I made a withdrawal yesterday of £150 at around 12ish and I changed the amount to £80 this morning. So all I’ve done is change the amount & im still waiting over 24 hours later to get this withdrawal processed. It really shouldn’t matter if you change the amount at all, the time frame should be the same from the first withdrawal. Apart from this good casino but there’s a lot more casinos that pay out a lot faster”

Helpful Report

Posted 5 years ago

Thank you for your feedback. This is something that we can look to change in our processes, so very sorry for your delay. I will raise it with the team and see if the is something that can be done. Kind regards The Phone Casino

Posted 5 years ago

“Bit of a nuisance having to send off iD other betting sites I haven’t needed to do this ., but once it was done it was up and running gave me free spins as promised and paid within 24 hrs of winnings”

Helpful Report

(503144) - Posted 5 years ago

Hey Judith Thank you for your review. I'm afraid its a necessary pert of having a UK Licence, that reputable e-gaming operators must "Know Your Customer" (KYC). As much as possible, we do this electronically in the background based on information you supply as part of the registration, but there are instances where we have to upgrade our knowledge of you and your identity. If anything, you could argue that if an reputable operator is not asking you for updated ID docs,then why not? We all have the same requirements and the Gambling Commission do check that we have the right ID and know our customers ID as well as personal circumstances for social responsibility reasons. Hope that explains why we have to ask for your details. Kind regards The Phone Casino

Posted 5 years ago

“Great service and good slots”

Helpful Report

(486628) - Posted 5 years ago

Thank you Stephen

Posted 5 years ago

“The app is easy to use and there are great games available with frequent offers and bonuses. My only criticism is occasionally the app crashes or freezes when trying to load so I have to close it down and re-open it, but otherwise its a great little app.”

Helpful Report

(499836) - Posted 5 years ago

“Easy to use and far better customer service than other gaming apps.”

Helpful Report

(453969) - Posted 5 years ago

“Very good site, I haven’t had any big wins myself, a friend of mine won £7000 odd after depositing £30. The most Iv won is about £300.. but Iv probably deposited about that much. Hopefully il get a jackpot soon tho!!”

Helpful Report

(469793) - Posted 5 years ago

“Very good at paying out of you win x”

Helpful Report

(464772) - Posted 5 years ago

“Worth 5 stars and for casino type games is one of the best & the one I return to most, good all round but is the no nonsense, speedy, withdrawal times that stand out. Spot on.”

Helpful Report

(422979) - Posted 5 years ago

“I have mostly lost out on this game i just wish i got more free spins on the amount of money i habe spent”

Helpful Report

(490894) - Posted 5 years ago

The Phone Casino is rated 4.3 based on 1,217 reviews