The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,217 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good x”

Helpful Report

(308728) - Posted 5 years ago

“All my money is spent on this site I love it butt never win”

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(461472) - Posted 5 years ago

“Never had a problem depositing or withdrawing. Always fast withdrawals. A wide range of games to keep everyone entertained”

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(370359) - Posted 5 years ago

“really good apl good games and good payouts”

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(456300) - Posted 5 years ago

“Very good casino with lots of exciting games to choose from, definitely the best online casino I’ve used and would definitely recommend.”

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(344210) - Posted 5 years ago

“Great service fast withdrawls”

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(110889) - Posted 5 years ago

Hi Natalie Thank you for your lovely review. Regards The Phone Casino

Posted 5 years ago

“Getting a little worried about this company. I’ve given proof of ID and address, I’ve emailed asking for an update as to why my details have not been updated and I’ve just called their number (only to receive an answerphone message). I’ve received a text asking me to check my emails, but no emails have ever been sent (and there are none in my spam/trash folders). I’m really disappointed at the poor levels of communication from this company. They took my money easily enough, now getting it back plus my winnings is a totally different story!”

Helpful Report

Posted 5 years ago

Hello Anon I have sent your details to the support team asking from na update on your account. I’ll come back to you shortly if you can bear with me. It’s unusual that you have not received the email if they have replied to you. So let me check what the latest situation is. No need to worry, as you can see from all the other reviews on here, there are no issues with withdrawals. Kind regards The Phone Casino

Posted 5 years ago

“Great games to play”

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Posted 5 years ago

Thank you The Phone Casino

Posted 5 years ago

“The registration process is quite in depth. There are no withdrawals with out proof of ID and even when you give them ID it still won't let you withdraw your money.. It's a shame as it seems a decent casino apart from that...”

Helpful Report

Posted 5 years ago

Hi Christopher I just wanted to give you a reason around why we ask for additional information before processing withdrawals. Part of our legal obligation in the UK (including Age Verifying customers at the point of registration) is to know our customer (KYC). The reason therefore that the registration form is detailed to make sure that we have the best chance possible to AV you at the point of entry. Thereafter, if we cannot verify you immediately or if there are gaps in our knowledge of you as a customer, we have to ask for additional information. We find it best to do this at certain trigger levels but in any case at withdrawal so that we can also update our records and allow you to withdraw freely thereafter without the need for additional information. Any UK casino that doesn’t ask you for documents at some stage will not be meeting their obligations under the UK Gambling Commissions rules and Regs. Unfortunately, the sending and processing of documents is a manual process as we need to check details sent in against records on registration. This doesn’t usually take long, but we appreciate it can be frustrating for customers as has the perception of us stalling when we are not. We apologise for this and will endeavour to do better for you and all others concerned. In the mean time, I have asked the customer services team to look into your account. Have a great weekend Kind regards The Phone Casino

Posted 5 years ago

“Absolutely love this casino with all the bonuses,Free spins and speedy withdrawals”

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(153526) - Posted 5 years ago

Cheers Jo Kind Regards The Phone Casino

Posted 5 years ago

“I was wondering why it won’t let me make an account as it says no deposit and it’s asking me for a deposit on my final step. What do I do ?”

Helpful Report

Posted 5 years ago

There s no deposit required. We are simply providing you with an offer, if you wish to make a deposit. If you don't want to take up the offer, just close the window with the X in the corner. There are instruction on the page as well. Kind regards The Phone Casino

Posted 5 years ago

“I was wondering can anybody help me because it’s says you don’t need a deposit but it’s asking me for one?”

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Posted 5 years ago

“On a whole I like the service but I've not been getting my 100 free spins ???”

Helpful Report

(466030) - Posted 5 years ago

Hi Emma Your 100 free spins are on Mr Wong’s at the base of the logged in lobby. You’ll see your tickets to the free spins in there every day. In addition, as a new customer there is a bog banner at the top of the logged pin lobby that tells you where the spins are. Good luck and see you on the leaderboard Kind regards The PHone Casino

Posted 5 years ago

“I enjoy it”

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Posted 5 years ago

“I enjoy it alot”

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Posted 5 years ago

“Good site sometimes wen I win anyway haha”

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(231587) - Posted 5 years ago

Ha Ha If only everyone could win all the time...;:-) Hope you keep enjoying our selection of games and offers. Always play within your means and set limits if you feel the need to. Our team can help you or you can do this yourself in the main menu under “know your limits”. Have fun. - always Thanks for your review Kind regards The Phone Casino

Posted 5 years ago

“This is the best casino game so far good variety of games and loads of bonuses”

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(437648) - Posted 5 years ago

“I love the phone casino it Haas great games and is so easy to use.only downfall is you can only withdraw to your card and I made a withdrawal yesterday but still haven't received it yet so times are a bit long I would say but other than that I love it”

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(353962) - Posted 5 years ago

“Quick pay out, great freebies and good mix of games”

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(429546) - Posted 5 years ago

“Great casino, easy to use and great games”

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(102133) - Posted 5 years ago

The Phone Casino is rated 4.3 based on 1,217 reviews