The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,265 Reviews

80 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing grey service and quick withdrawal”

Helpful Report

(277472) - Posted 6 years ago

Hello Anon Don’t be shy ... we don’t bite ... much... Thank you for your review. Wishing you all the very best The Phone Casino

Posted 6 years ago

“The site is very easy to use and the games are of a good variety”

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(114634) - Posted 6 years ago

Thank you Tracey The Phone Casino

Posted 6 years ago

“In general the phone casino is a good site, lots of problems with the slots though. Games not loading slow reels my internet isn’t the problem”

Helpful Report

(467536) - Posted 6 years ago

Hi Tracy Thanks for your comments. Can you let us know what games you were experiencing problems with? A fair few games are supplied by other software companies, so if we discover there is a problem with a particular provider, we can raise it with them to see if there were any specific problems identified over the weekend. Thank you in advance - please email support@smallscreencasinos.com Regards The Phone Casino

Posted 6 years ago

“Different games fast payout”

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(39230) - Posted 6 years ago

Thank you 4 more games are added every week so watch out for this weeks promotion :-) Kind regards The Phone Casino

Posted 6 years ago

“Very good, response from customer service is excellent. They answered my query straight away and nothing was too much trouble.”

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Posted 6 years ago

Dear Anon Thank you for your kind words. In future... don't be shy... Kind regards The Phone Casino

Posted 6 years ago

“Sometimes a good pay out and sometimes just takes all your money and there's no fun in that..”

Helpful Report

(466784) - Posted 6 years ago

We hear you.... its the luck of the draw :-) Always play for fun though and set your own play rules using "Know your limits" in the main menu. Thank you for playing. Kind regards The Phone Casino

Posted 6 years ago

“Enjoyed my win quick and easy to use”

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(464385) - Posted 6 years ago

Thank you so much for your review :)

Posted 6 years ago

“Love it free games can win real money ..”

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(459159) - Posted 6 years ago

Our pleasure, we wanted to be different to other online casinos. Lots more offers and games will be eligible for free spins soon. Watch this space!

Posted 6 years ago

“Easy to load/use . Fantastic selection of games . Only downside is extra information needed to withdraw which I'm struggling with , other than that I would highly recommend this site to family/friends x”

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(441337) - Posted 6 years ago

“Very good x”

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(308728) - Posted 6 years ago

“All my money is spent on this site I love it butt never win”

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(461472) - Posted 6 years ago

“Never had a problem depositing or withdrawing. Always fast withdrawals. A wide range of games to keep everyone entertained”

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(370359) - Posted 6 years ago

“really good apl good games and good payouts”

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(456300) - Posted 6 years ago

“Very good casino with lots of exciting games to choose from, definitely the best online casino I’ve used and would definitely recommend.”

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(344210) - Posted 6 years ago

“Great service fast withdrawls”

Helpful Report

(110889) - Posted 6 years ago

Hi Natalie Thank you for your lovely review. Regards The Phone Casino

Posted 6 years ago

“Getting a little worried about this company. I’ve given proof of ID and address, I’ve emailed asking for an update as to why my details have not been updated and I’ve just called their number (only to receive an answerphone message). I’ve received a text asking me to check my emails, but no emails have ever been sent (and there are none in my spam/trash folders). I’m really disappointed at the poor levels of communication from this company. They took my money easily enough, now getting it back plus my winnings is a totally different story!”

Helpful Report

Posted 6 years ago

Hello Anon I have sent your details to the support team asking from na update on your account. I’ll come back to you shortly if you can bear with me. It’s unusual that you have not received the email if they have replied to you. So let me check what the latest situation is. No need to worry, as you can see from all the other reviews on here, there are no issues with withdrawals. Kind regards The Phone Casino

Posted 6 years ago

“Great games to play”

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Posted 6 years ago

Thank you The Phone Casino

Posted 6 years ago

“The registration process is quite in depth. There are no withdrawals with out proof of ID and even when you give them ID it still won't let you withdraw your money.. It's a shame as it seems a decent casino apart from that...”

Helpful Report

Posted 6 years ago

Hi Christopher I just wanted to give you a reason around why we ask for additional information before processing withdrawals. Part of our legal obligation in the UK (including Age Verifying customers at the point of registration) is to know our customer (KYC). The reason therefore that the registration form is detailed to make sure that we have the best chance possible to AV you at the point of entry. Thereafter, if we cannot verify you immediately or if there are gaps in our knowledge of you as a customer, we have to ask for additional information. We find it best to do this at certain trigger levels but in any case at withdrawal so that we can also update our records and allow you to withdraw freely thereafter without the need for additional information. Any UK casino that doesn’t ask you for documents at some stage will not be meeting their obligations under the UK Gambling Commissions rules and Regs. Unfortunately, the sending and processing of documents is a manual process as we need to check details sent in against records on registration. This doesn’t usually take long, but we appreciate it can be frustrating for customers as has the perception of us stalling when we are not. We apologise for this and will endeavour to do better for you and all others concerned. In the mean time, I have asked the customer services team to look into your account. Have a great weekend Kind regards The Phone Casino

Posted 6 years ago

“Absolutely love this casino with all the bonuses,Free spins and speedy withdrawals”

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(153526) - Posted 6 years ago

Cheers Jo Kind Regards The Phone Casino

Posted 6 years ago

“I was wondering why it won’t let me make an account as it says no deposit and it’s asking me for a deposit on my final step. What do I do ?”

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Posted 6 years ago

There s no deposit required. We are simply providing you with an offer, if you wish to make a deposit. If you don't want to take up the offer, just close the window with the X in the corner. There are instruction on the page as well. Kind regards The Phone Casino

Posted 6 years ago

The Phone Casino is rated 4.3 based on 1,265 reviews