The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,217 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a text message from the phone casino to claim some "free spins" I was sceptical about this as with most online casino's you have to deposit before you get anything. This wasn't the case I won £20 on fruit dojo and instead of claiming my winnings I played on with the new Bruce Lee slots and to my suprise I won £298. I was over the moon with this, just in time too as my car needs a good service. I have recommended this site to all my friends and family. Thanks phone casino for a good weekend.”

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(288904) - Posted 7 years ago

Hey Martin.... that's a result! We took on board out customers comments and completely changed how we did all the bonusing and now only offer cash rewards to our players whilst trying to make it fair for all. We are thrilled you managed to win free money and spit it up into more free money. CONGRATULATIONS and thank you for your lovely review. Kind regards The Phone Casino

Posted 7 years ago

“I was very pleased with the response time and help with my id: very good service👍”

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Posted 7 years ago

Hi Paul Thank you for your kind words. We will be looking to make further improvements as well but really glad the new system is working well. Kind regards The Phone Casino

Posted 7 years ago

“I'm really worried about my ID I didn't need to withdraw anything but was told to upload my ID for the 100 free spins also I have never deposited through mobile yet it says I've reached my mobile deposit limit has any 1 else had these problems”

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Posted 7 years ago

Hi Laura Firstly, thank you for your comments. Let me deal with each query in turn: 1. We require ID from all of our customers, whether you have deposited or not. The timing of when we ask you to confirm your details depends on a number of different factors and what information we have already collected as part of the registration and verification process. There are 2 primary reasons why we need ID. The first is to verify you are over 18 and the second reason is that we must (the phone casino and all other online casinos regulated in the UK) "Know Your Customer". Sometimes this is called KYC. I would suggest to you that, if a UK regulated Casino is not doing both of these, then they are in breach of their licensing obligations and not operating correctly. We do some checks in the background but where there are issues or conflicts on teh data we have collected, we have to ask you , the customer, to provide additional information or clarification. This is best done by asking for copies of your most recent ID. Your ID, once received is immediately encrypted and stored securely behind several layers of security. It is never disclosed to anyone unless there is a regulatory or legal reason to do so. Please rest assured that we are tested independently by the gambling commission and rigorously from a security and penetration perspective such that even if someone were to access your play / gaming account your ID could NEVER be accessed as it is not even on that system. 2. Your 100 free spins are available every day for no deposit. If you want more chances to win and participate, you can make a deposit and get more FREE tickets for more free spins. The deposit is separate from the award of the tickets. So that means you can use your deposit and play on any games we have separately from increasing your chances to win on our daily free play. There are no restrictions on play, ever or withdrawals, ever and all wins are paid in cash only. No funny money here or terms to trip you up. 3. Regarding your mobile deposit query - you have registered multiple accounts with us. This is not acceptable from our terms and conditions so your account was limited. If you are changing any of the details on your account - please use the my account section in the logged in menu and update your details. Alternatively contact customer services. You and all customers are only allowed one account. Duplicate accounts are prohibited and will cause you issues if you win or want to withdraw so please contact us if you have any doubts over access to your account. I hope this has cleared things up for you and provides you with reassurance that you are in safe hands. Support@smallscreencasinos.com is always an option you can use for more questions or request a call back. Have a great day Kind regards The Phone Casino

Posted 7 years ago

Hi Laura I wanted to come back to you to see if we had addressed your concerns? Kind regards The Phone Casino

Posted 7 years ago

“Fast friendly service, withdrawals processed quickly without delay, has some good promotions and i feel comfortable playing my money here :)”

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(252147) - Posted 7 years ago

“Great selection of games, fast & easy withdrawals, not to mention the free 100 spins each day in Fruit Dojo (where I have actually won free money?”

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(238437) - Posted 7 years ago

“DO NOT deposit by mobile they will take your money and not credit your account even when you send them proof of itemised bill showing charges they’ll still deny it!! Bunch of thieves”

Helpful Report

Posted 7 years ago

Hi Charlene We completely OBJECT to your comments! We are not a bunch of thieves and we take exception to that comment as we are a regulated casino! Further, we have proved you, by sending you the records on our system, the data logs that show where your billing has failed. If it shows as failed on our system we simply WILL NOT receive that amount/s from your mobile network. So we cannot credit your account or offer a refund in those circumstances. We know this because we have operated mobile deposits for the past 10 years. The FAULT in this matter lies with your mobile network. I have just been onto our CS team and reviewed the account myself. You have been provided with an excel summary of the billing attempts and failures on our system. You MUST get your mobile network to refund you for the instances where they have charged you when at the very same time your network has sent US a failed billing receipt. We can speak to your mobile network with you on the line, as has been suggested, because our customer care lines are listed with your network. So please don't give out false impressions which are defamatory when we have done our best to assist you and are willing to assist you further and where we have provided you with the back up evidence on our systems - so that you can take up the matter with your mobile network to refund you. We are here to assist you in whichever way we can hence we provided you with the details that show dates and times of all the back end communications with your mobile network. If you would like us to assist further please contact support@smallscreencasinos.com Kind regads The Phone Casino

Posted 7 years ago

“Great site and great service. I’ve emailed enquiries numerous times and every time a response within 15 mins. Normally account Verification can take days on some sites this was sorted within minutes. Great games as well. Especially Moon Temple and Elvis!”

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Posted 7 years ago

“The phone casino are fantastic i had a small problem. I sent email got answer 10mins later. Not only was customer service quick response also very helpful. I love the vitality of games easy clear to use.”

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Posted 7 years ago

“I signed up for this casino and have had a win I have uploaded my ID 3 days ago but still nothing. Is there a contact number as I can't find one, it's a great casino though and I will be back again if everything goes ok with the withdrawal :-) happy days..”

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Posted 7 years ago

Hi Leanne, The contact information is on the support pages. However, I've debt your details across just now assuming it's the same email you've used here. Well done on winning. Hope to see you soon and thank you for the review. Kind regards The Phone Casino

Posted 7 years ago

“Was easy to top account up play the games it so easy to use the site I really enjoy it”

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Posted 7 years ago

“Firstly, finding it very hard to communicate with the customer service staff, very condisending and quite rude. After attempting to withdraw a large amount I then made the mistake of telling Phone Casino I was going to make a complaint to the gaming commission! This was due to loosing a big hand of blackjack thanks to a glitch in the system. On the spot, mentioning I was going make a complaint my account was locked/ closed. So then of course my withdrawal has been put on hold. Not that I wanted to call back and be made to feel like a 3 year, I felt I had too! Apparently payment will be made within 20 days.... and that’s all they could tell me. Very disappointed to be fair.”

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Posted 7 years ago

“This is a really good app there are a range variety of games. I would of given it a 5 but unfortunately I can't get bingo to work. The customer service is really good and really helpful and reply back to messages quickly”

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Posted 7 years ago

Hi Victoria Many thanks for your lovely review. Kind regards The Phone Casino

Posted 7 years ago

“Quick and easy Plenty of games plenty fun to have”

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Posted 7 years ago

Hey Keith Thank you so much for your review. Kind regards The Phone Casino

Posted 7 years ago

“Hi! I’ve use The Phone Casino for a few years now so think my review would be a valid one. In the past I’ve not been a fan of the bonuses they used to use! They listened and changed the bonus spins for the better giving everyone a chance at some free money’s! (No catches) customer service is grate, I’ve called up and emailed, both were super fast and friendly. Withdrawals are quite speedy from my experiences they are processed in about 24hrs! But, sneaky tip if you request a withdrawl on a Sunday I found it’s processed in a few hours, meaning it hits my bank Monday afternoon! Complaints and errors - over the years I’ve had a few games crash on me, taking my money but not giving the spins, every time I’ve explained what’s happened the the customer service they have got back to me super fast! Within a hour! And have always resolved the issue and some 😉. I’ve also requested some new games in the past and boom a few days later the game company I requested! Over all I’ve had some ups and downs with this casino! But as of late 2017 they turned a corner and became a grate casino purely on the customer service I’ve had from them! Please just remember to only gamble what you can afford to lose!”

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Posted 7 years ago

Can't say anything to that apart from.... Thank you so much! Our aim is to provide the best possible experience we can and sometimes it tales a bit of time to get it right. We hope to continue to meet your expectations and in some cases exceed them. Thank you, to you and all of our loyal players for your continued support. Kind regards The Phone Casino

Posted 7 years ago

“Free daily game gives you a great chance of winning cash to play on a variety of other games. Great promotions on deposits. Fun and enjoyable experience. Love this site.”

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(241780) - Posted 7 years ago

Samantha Thank you for your review. We really appreciate your comments and look forward to seeing you soon. Kind regards The Phone Casino

Posted 7 years ago

“lots of different game's love it”

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(164045) - Posted 7 years ago

LOVE IT! Kind regards The Phone Casino

Posted 7 years ago

“Good site, quick response by customer services. Withdrawal process simple. More withdrawal options would be good!”

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Posted 7 years ago

Christopher Thank you for your comments. We are just implementing a platform called Trustly for deposits and withdrawals. You'll have seen their logo before. Once that is in we have another option that we are exploring at the moment and fingers crossed I'll be able to share that with you in the near future. Kind regards The Phone Casino

Posted 7 years ago

“I am really happy with this casino. I joined recently and was lucky enough to win, so made a withdrawal. The staff were really fast in answering my questions and so helpful. I really would recommend.”

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Posted 7 years ago

Hi Tracy, great to hear about your win and how satisfied you are with how the Support Team helped. If you ever need any further assistance just let them know.

Posted 7 years ago

“Exceptional service and the response time is like no other! My verification was done instantly and my withdrawals have been processed same day. Couldn’t ask for a better casino! Keep up the good work and I hope to see more games as I’ll be staying at this casino for a long time”

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(156607) - Posted 7 years ago

Hi Brad, great to hear the service was as you would expect. If the support team can assist you at any time please do let them know :)

Posted 7 years ago

“Good range of games, had a small win, but also encountered a lot of errors last night (both in game and the ID verification process)”

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Posted 7 years ago

Hi Steve Apologies for the issues you encountered. It does appear that a few Gremlins popped into the registration process to party! Our team have raised the issue with the providers that we use so it should all get sorted. Once again sorry for any issues you experienced. If you need any further assistance please email support@smallscreencasinos.com We hope it doesn’t spoil your enjoyment too much. Kind regards The Phone Casino

Posted 7 years ago

Steve I wanted to come back to you on the ID side of things. It looks like the ID you tried to upload wasn’t one of the valid types, hence some issues. We must get a government issued Passport with Passport number showing, Driving licence front and back or a National ID card. These are then used to verify your identity independently. I can CS are assiting you so please email Support@smallscreencasinos.com if we can be any further assistance. Kind Regards The Phone Casino

Posted 7 years ago

The Phone Casino is rated 4.3 based on 1,217 reviews