The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,556 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,556 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 27th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived today via post to Australia,well packed, lovely pens,very happy with purchase. Thank you”

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Posted 6 years ago

“Very good service will use again 👍”

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Posted 6 years ago

“Only placed a small order, but everything arrived quickly and as ordered, can't ask for more really. Would definitely use them again.”

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Posted 6 years ago

“Very impressed, my ink was well packed and arrived the next day. Excellent service and a great price.”

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Posted 6 years ago

“Some delay in the delivery of ordered item, understandably, due to supply chain issues caused by COVID 19. Staff (James) communicated with me to provide regular update. Excellent customer service! Quality product!”

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Posted 6 years ago

“Bought a Lamy 14k gold EF nib at a UK leading price and it arrived as I’d expected, well cushioned in foam and in good time. Colour me impressed.”

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Posted 6 years ago

“Quick and efficient service. I had been looking for certain refill which was in stick and quickly processed.”

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Posted 6 years ago

“High quality product at a good price. Order processed immediately and shipped with everything correct. Thanks.”

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Posted 6 years ago

“Great service!”

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Posted 6 years ago

“Very efficient service. Website very clear. Pen and pencil look good and engraving exactly as requested.”

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Posted 6 years ago

“I spoke to James who was excellent He gave me good advice and I ordered an item for my DuPont Pen The item arrived very quickly was well packaged and I was very impressed with everything. Thank you to James and the Pen company. Paul L B”

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Posted 6 years ago

“Great range of inks, very quick service”

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Posted 6 years ago

“Fast shipping.”

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Posted 6 years ago

“Excellent international transaction even during a difficult time. Great product and packaging.”

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Posted 6 years ago

“Prompt delivery despite the pandemic. Thanks!”

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Posted 6 years ago

“Overall very satisfied in purchasing refills for my St. Dupont pen. Price and quality were perfect. Thank you.”

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Posted 6 years ago

“Excellent, prompt and efficient service. Arrived within 24 hours. Will use again and can highly recommend them”

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Posted 6 years ago

“The Pen Company went above & beyond to get my order sorted. Very happy with both the product and the customer service.”

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Posted 6 years ago

“Searched everywhere for a refill to the Jaguar XJR pen. Even Jaguar were unhelpful. Found this company and Voila they had it. Highly recommended. Prompt service and quick delivery. Thank you 👍”

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Posted 6 years ago

“Goods received as described and on time.”

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Posted 6 years ago

The Pen Company is rated 4.9 based on 9,556 reviews