The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.58

4.6 Rating 3,624 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,624 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 11th May 2025

Philip Coles

Pam Bains

The Panel Company 5 star review on 10th May 2025

Samia Hilton

392

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very clueless when it came to ordering panels for my bathroom so i called the Bristol branch and spoke to Gaz who was so very helpful and informative. He also advised me when i could expect my delivery and true to his word they arrived on time. i couldn't be more happy with the panels and the transformation of my bathroom. i will definitely recommend the Panel Company. Thanks again Gaz for all your help and amazing customer service.👍”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave such a thoughtful review about our team member and service! We appreciate the feedback. Kind regards, The Panel Company

Posted 1 year ago

“Very happy with the service provided from order to delivery.”

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Posted 1 year ago

Hi Chris, Thank you for taking the time to rate your experience with us! We appreciate the feedback. Kind regards, The Panel Company

Posted 1 year ago

“This is the second time I have ordered and each time staff have been very helpful and efficient. Quality and variety of designs is very good. I would recommend this company to anyone.”

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Posted 1 year ago

Hi, Thank you for the kind words about our customer service team and taking the time to share your experience. Kind regards, The Panel Company

Posted 1 year ago

“Excellent in every way. They ssupplied me with samples so I could choose the correct panel for our bathroom. My panels arrived within no time ,delivered by their own driver who carried them all around to the rear of my bungalow for md. Each panel was individually boxed. All at prices that were better than anywhere else I could find. Do not hesitate to buy from this company. 5 stars all round.”

Helpful Report

Posted 1 year ago

Hi Mike, Thank you for the kind words about our service and delivery driver. We appreciate you taking the time to share your experience and for giving us a 5 star review! Kind regards, The Panel Company

Posted 1 year ago

“Great service, quicker than stated delivery FREE! Good quality thick panels. Will be buying from these again !”

Helpful Report

Posted 1 year ago

Hi, Thank you for giving your experience 5 stars! We appreciate the feedback. Kind regards, The Panel Company

Posted 1 year ago

“Unreliable Unreliable, bad communication, no order tracking. You get a text message to say order being delivered, then on the day they message you to say delivery cancelled due to "unforeseen circumstances". Called up customer service, get told driver is sick. I tell them ok this order is important and it's 175 mile journey for me, want to make sure this doesn't happen tomorrow for when it's rescheduled and they have a different driver. Customer service say that it would be unbelievable coincidence if there was another delay. Next day comes..... another text message... "Due to unforeseen circumstances....." Well now they're just taking the **** Called them up and told van has broken down. They've got some cowboys working in logistics. Cancelled the order after they said they'd definitely deliver it next day. Can't trust them to deliver, imagine if you have an issue with the product what a hassle it will be to get it rectified. Their Logistics manager isn't brightest spark either. Absolutely pathetic.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback and for bringing this to our attention. Firstly, please accept our sincere apologies for the unsatisfactory experience with us. Having a cancelled delivery is a very uncommon instance and we are so sorry to hear this happened more than once. We will be investigating this further with the branch concerned to prevent this from happening in the future. We will arrange for our customer service team to contact you directly. Kind regards, The Panel Company

Posted 1 year ago

“Looked at this panelling first in b&q , then we found this company online for the same price. When it arrived straight away, you could tell just by the weight of the boxes it was better quality. This was confirmed once we opened it up. It's easy to fit, and the finish is fantastic. So pleased with the effect of the wall. Definitely a statement piece 👏”

Helpful Report

Posted 1 year ago

Hi, Thank you choosing The Panel Company and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 year ago

“Excellent service,fast delivery and top quality panels .very pleased ,would definitely recommend.”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a 5-star review and sharing your experience! Kind regards, The Panel Company

Posted 1 year ago

“Item was received quickly and great care taken when removing from the van. The driver was very helpful and friendly”

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Posted 1 year ago

Hi, Thank you for the kind words about our driver and taking the time to share this feedback! We use our own fleet of drivers rather than relying on a third-party courier to give customers a personable experience. Kind regards, The Panel Company

Posted 1 year ago

“Prompt delivery and on time, the panels are actually being put on today and it's going really well, it looks good now and will look fabulous when finished, I would definitely recommend!”

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Posted 1 year ago

Hi Mrs Ball, Thank you for the kind words and taking the time to share your experience. We hope you love your panels even more once they are installed! Kind regards, The Panel Company

Posted 1 year ago

“Absolutely fantastic people on the end of the phone. Helpful, knowledgeable with the power of feee position age for all the extra bits I forgot / didn’t realise I needed to order. Everything arrived, the panels look amazing. Thank you.”

The Panel Company 5 star review on 25th March 2024

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for the kind words about our customer service team. Your new bathroom looks great! Thank you for taking the time to share a snap of it with us. Kind regards, The Panel Company

Posted 1 year ago

“If you are looking for a really cheap alternative for acoustic panels then these are just for you! I only bought these as they were the cheapest I could find for my garage conversion. The quality is nothing like ones I have purchased before but I kind of knew that because of the price, there are some weird looking join marks on most of the wood slats or pressure marks so I wouldn’t use in say a livingroom or for a paying customer I’m working for. But they will do for what I need. Also disappointing at the delivery times from point of order. They take ages to come through and as I made two orders it delayed my project twice. As it was a home project and not for one of my customers it didn’t impact me too much. Would I order again? Probably not.”

Helpful Report

Posted 1 year ago

Hello Mr Jordan, Thank you for taking the time to share your experience. We are sorry to hear that the delivery time didn't meet your expectations, we hand delivery on our own fleet and avoid couriers to ensure all our orders are handled with the upmost care and aim to deliver within 7 working days. We appreciate your feedback and we are always looking at ways to improve our delivery wait time. We will contact you directly regarding the Acoustic panels, our product quality is of high importance to us and it is not common for the panels to have any marks on. We are very keen to put this right for you and a member of our customer service team will be in touch shortly. Kind regards, The Panel Company

Posted 1 year ago

“Quick simple purchase item just as described would recommend”

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Posted 1 year ago

Hi Will, Thank you for taking the time to leave us a 5-star review! We appreciate the feedback. Kind regards, The Panel Company

Posted 1 year ago

“Excellent service, delivery when expected, panels were excellent quality, slotted together well, was initially unaware of the sticky strips on the back, made life a lot easier, would recommend, good service and quality.”

The Panel Company 5 star review on 23rd March 2024

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Posted 1 year ago

Hi Steve, Thank you for the feedback and taking the time to share a snap of your new panels! Kind regards, The Panel Company

Posted 1 year ago

“From ordering to delivery I was kept well informed, the panel was a great price and was delivered on time and well wrapped. Would definitely recommend and use again should the need arise.”

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Posted 1 year ago

Hi, Thank you for the kind words and for taking the time to share your experience. Kind regards, The Panel Company

Posted 1 year ago

“Excellent service from Dee and the team, I've recommended them to friends”

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Posted 1 year ago

Hi Jamie, Thank you for taking the time to share this feedback and reccomending The Panel Company to friends! Kind regards, The Panel Company

Posted 1 year ago

“From start to delivery they have been excellent. The panels are of good quality.”

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Posted 1 year ago

Hi Alan, Thank you for taking the time to leave us a 5-star review! We appreciate the feedback and hope you love your panels even more once they are installed. Kind regards, The Panel Company

Posted 1 year ago

“Great communication. I asked for delivery on a particular day and they delivered. Product is great quality, prices are reasonable. Looks fantastic done. If anyone in Lincolnshire area needs a job doing get in touch.”

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Posted 1 year ago

Hi Anthony, Thank you for the kind words about our customer service and for sharing your experience. Kind regards, The Panel Company

Posted 1 year ago

“Easy to navigate website. Great communicators from order to delivery. Several delivery updates via text. Amazing items handled with care. Wouldn't hesitate to recommend to friends and family”

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Posted 1 year ago

Hi Mrs Morphus, Thank you for taking the time to write this review. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 year ago

“Excellent product, service and price. Quality is lovely and these have made a lovely feature wall. I am extremely pleased with these. The company is easy to deal with and kept me informed of my delivery, order arrived quickly too. I would, highly recommend.”

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Posted 1 year ago

Hi Suzanne, Thank you for taking the time to share such kind words and your experience. We hope you love your new feature wall! Kind regards, The Panel Company

Posted 1 year ago

The Panel Company is rated 4.6 based on 3,624 reviews