The Outdoor Look Reviews

Name: The Outdoor Look
Address: Pendle Village Mill, , Nelson, Brierfield
Rating: 4.56

4.6 Rating 222 Reviews

88 %

of reviewers recommend The Outdoor Look

4.6

Based on 222 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

Write Your review

Tell us how The Outdoor Look made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Outdoor Look 5 star review on 16th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery. Brilliant customer service. I had made a mistake on the order and they rectified it with no issues whatsoever.”

Helpful Report

Posted 2 years ago

Hi Donna Thank you for the review. We are glad we were able to make the changes you needed in time for your order to be delivered.

Posted 2 years ago

“I bought a coleman event tent at a very good price. The communication from The Outdoor was excellent and the delivery was very speedy. I would definitely buy from them again.”

Helpful Report

Posted 2 years ago

“service and delivery good ivy panels look great and you can interlock them together”

Helpful Report

Posted 2 years ago

“Superb service from a great company,delivered exactly when they said they would,kept me informed all the way.Superb product.Strongly recommend this company”

Helpful Report

Posted 2 years ago

Hi Barbara Thank you for your lovely comments and 5 star review. We are glad you love the products and found our service reliable and helpful.

Posted 2 years ago

“Great customer service and delivery of goods. All deck boards arrived good condition and friendly driver.”

Helpful Report

Posted 2 years ago

Hi Kaleem Thank you for the fab review. We will pass on your positive comments to our driver too!

Posted 2 years ago

“Ordered Composite decking and requested delivery on a specific date. The order arrived on the date requested and I was really pleased with the quality. Advice and guidance received on the phone was friendly and helpful. I would not hesitate to order from this company again.”

Helpful Report

Posted 2 years ago

Hi Thank you for your great review we are glad we were able to help fulfil your order and delivery needs. As well as our advice and guidance being of help to you.

Posted 2 years ago

“Excellent help, guidance and communication through the purchase process. My many questions were answered professionally. Quality decking boards delivered and now fitted. Really pleased we choose The Outdoor Look. Would highly recommend for your decking needs.”

Helpful Report

Posted 2 years ago

Hi Simon Thank you for your glowing review!

Posted 2 years ago

“Good product but collecting from local warehouse was problematic.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review, please could you elaborate a bit further? We are always a phone call away and happy to help with directions to our new warehouse.

Posted 2 years ago

“Product is brilliant, communication from the company was good pre-delivery. However I have been left very disappointed at the lack of accountability and action following my complaint regarding the dreadful behaviour of the delivery driver (which we paid £120 for). I appreciate the delivery is outsourced but there has to be some responsibility taken. No hint of a compensatory offer from a company we had spent a lot of money with.”

Helpful Report

Posted 2 years ago

Hi Harry Thank you for your review. We are pleased that you are happy with the product and our customer service with your order. As discussed we do apologise on behalf of the courier firm, who we have delivered the decking. Unfortunately the cost of delivery is purely based on the pallet space that the product takes up.

Posted 2 years ago

“Brilliant product and brilliant service. I have the amazon hedge tiles and they look amazing”

Helpful Report

Posted 2 years ago

“Just had my composite decking delivered, 65 square meters, from the first phone call to Brett at the Outdoorlook to the delivery driver today, a truly top end service, I would highly recommend to anyone.”

Helpful Report

Posted 2 years ago

Hi John Thank you for your great review we cant wait to see the finished results

Posted 2 years ago

“The team were immensely helpful, the product is first class! I would recommend them to buy from.”

Helpful Report

Posted 2 years ago

Thank you for your amazing review Kate we are buzzing that you found are service top notch and would look to recommend us

Posted 2 years ago

“Wanted some replacement edging trim for a deck I put down using outdoor look materials, and it was no problem phoned up placed order and picked it up half an hour later , excellent service.”

Helpful Report

Posted 2 years ago

Hi Paul We are glad we could help you out so quickly. Thank you for your fab 5 star review.

Posted 2 years ago

“Excellent quality decking and accessories. Friendly, helpful customer service. What else could you possibly want?”

Helpful Report

Posted 2 years ago

Thank you for your amazing review. We pride ourselves on offering a good customer service from start to finish and aim to provide the highest quality product

Posted 2 years ago

“Great products with excellent service”

Helpful Report

Posted 2 years ago

“Very professional excellent service”

Helpful Report

Posted 2 years ago

Thank you for the 5 star review Michael we are pleased you found our service excellent :)

Posted 2 years ago

“Absolutely lovely our extendable hedge…can’t wait to order more and finish off our seating area. Fast delivery too!”

The Outdoor Look 5 star review on 28th June 2021

Helpful Report

Posted 2 years ago

Hi Marie Thank you for the lovely review and the gorgeous photo your seating space looks fantastic.

Posted 2 years ago

“We ordered composite decking from The Outdoor Look and were very impressed with the quality, cost, speedy delivery to London, and customer service. We needed a to replace a small number of items and they were very accommodating.”

Helpful Report

Posted 2 years ago

Hi Thank you for your kind review. We are glad we were able to accomadate the change request and provide you with a speedy service

Posted 2 years ago

“Good product a1 service and delivery young lady on phone very polite and helpfull. Ian Heckmondwike”

Helpful Report

Posted 2 years ago

Hi Ian Thank you for your glowing review that has made are team smile today

Posted 2 years ago

“Helpful advice received on the phone. Requested samples received next day. Order placed on the basis of the quick responses and quality of the samples. Now awaiting delivery.”

Helpful Report

Posted 2 years ago

Hi Ian Thank you for your review. We are glad we could be of help with your queries regarding the products.

Posted 2 years ago

The Outdoor Look is rated 4.6 based on 222 reviews