The Outdoor Look Reviews

Name: The Outdoor Look
Address: Pendle Village Mill, , Nelson, Brierfield
Rating: 4.56

4.6 Rating 222 Reviews

88 %

of reviewers recommend The Outdoor Look

4.6

Based on 222 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

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The Outdoor Look 5 star review on 16th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“if im honest not very good at all tried making an order several times the check out wasnt working tried 2 different cards also tried calling 8 times an no one is answering the phone the order hasnt gone through and no money has come out the account, i really need the decking ordered job needs to be done by friday and the stuff isnt even ordered yet no good at all and custumer service is terrible”

Helpful Report

Posted 10 months ago

Hi Chris I am sorry to hear that you have struggled to complete your payment online, sometimes people forget to scroll down the page (checkout page) and hit the complete my payment button. Our lines have been very busy these last two weeks. However we can help you to complete your order if you email us or message us on the online chat service.

Posted 10 months ago

“Terrible decking product cracked and splintered. Not fit for purpose. Cheap imported product.”

Helpful Report

Posted 1 year ago

Hi Daniel Sorry you feel this way, we did give you the opportunity to have the full decking replaced free of charge, even though it was only a few boards that had cracked. You then notified us that you had already disposed of your decking, giving us no opportunity to resolve the problem.

Posted 1 year ago

“Railings did not turn up when they said they would”

Helpful Report

Posted 1 year ago

Hi Ken Thank you for the review. I am sorry they didn't turn up when they should have. As you know I tried to resolve this as quickly as I could for you. It is just unfortunate that the courier let us down this time.

Posted 1 year ago

“Haven't received it yet”

Helpful Report

Posted 1 year ago

Hi James I am sorry you feel this way about your delivery. You ordered on the 26th there has been a long bank holiday last week which meant there was fewer delivery runs naturally. Your order is out for delivery this week which will have been arranged with you by our transport team. I am sorry that you feel this isn't good enough, is there anything we can do to improve this?

Posted 1 year ago

“Ordered some decking edging that was advertised on the website. Went to pick it up and found the item was no longer in stock. Had to arrange a refund”

Helpful Report

Posted 2 years ago

Hi Thank you for your feedback. We apologise that the stock was no longer in stock and that the range has been discontinued by the manufacturers. As soon as you informed us that the alternative trim that we had in stock was not suitable for you, we refunded you immediately.

Posted 2 years ago

“I placed a reasonably large order earlier this year. Then found myself short of a couple of ivy tiles so I placed a further order more recently to complete the project. Well despite chasers, I have no idea whether my order has been processed or dispatched ... Outdoor Look don't respond to chasers. As regards the tiles themselves, they are okay. I have used them as a back dry to some real plants (not on their own) and so I think they work ... provided I get the further couple of tiles I ordered more recently to finish the project.”

Helpful Report

Posted 2 years ago

Hi Thank you for your review, please could you ring us or get in touch via email, as all our systems are showing as that all orders are up to date and dispatched/received. We also have no outstanding emails that have not been responded to. Just to confirm our email address is info@theoutdoorlook.co.uk If you could provide me with your order number I will be able to resolve this for you

Posted 2 years ago

“I ordered artificial grass but they cancelled and refunded the order and said they couldn't deliver to my location, why was this not said when I paid for samples??? I advise use this company with caution.”

Helpful Report

Posted 2 years ago

Hi Jason Thank you for your review and feedback. Samples go on an automated basis via RoyalMail. Which is why it may not get flagged up, such as on this occasion. We refunded you straight away as due to you being in Plymouth we were unable to delivery it to you. We feel your 1star review is rather unfair given our quick response in refunding you and emailing regarding the refund.

Posted 2 years ago

“I am yet to recurve my orders despite being given a review to complete???”

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Posted 2 years ago

“Very disappointed. Didn’t get what I paid for. Completely ripped off.”

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Posted 3 years ago

The Outdoor Look is rated 4.6 based on 222 reviews